Midstate Dodge

Revdex.com: I have reviewed the response submitted by the business and have determined to accept this resolution to complaint # [redacted] I accept this response with regret, being resigned to the fact that the business will acknowledge no wrong doing on their part, now or in the futureI will make my case instead to the lenders themselves, in the hopes that they will be willing to help correct the issueHopefully this complaint will aid other consumers in making the right decision regarding this business and its practices Regards, [redacted]

We are sorry to hear of Mr[redacted] concern, but find that there are some details in the complaint that we cannot agree with and felt the dealership did nothing wrong while working with Mr[redacted]' to purchase a Infinity G35x.? In a large part, the interest rate quoted a customer will be
based on his or her credit score and what terms a lending institution is willing to extend, the dealership doesn't extend credit.? Our Business Manager had a discussion with Mr[redacted] that the difference in payments over the lie of the loan was not that much, but it is subjective and something that Mr[redacted] could and did decide not to go through with.? Our staff was positive in their dealings and if Mr[redacted] feels that he was criticized, that was not the intent.? Our dealership maintains a CRM system that automatically? logs all incoming and outgoing e-mails.? Phone calls are logged manually.? Mr[redacted] sent us four e-mails on July 30, related to his loan application and documents that helped verify certain information contained in the credit application.? Mr[redacted] was aware of what we needed, why and that we were working with more than one lending source to try and obtain financing on terms that would hopefully meet his needs.? We had the car ready for delivery and on August 5, [redacted] phone to discuss the purchase with Mr[redacted].? We have never received an e-mail from Mr[redacted] on or after the sent on July 30, while we were working to obtain financing for him.? We have no record of the ".week of repeated emails..." that he mentions.? We have had no reports of any e-mails going astray from our CRM vendor during the past month.? If Mr[redacted] would care to send copies of these emails, I would be happy to research the matter further.? Mr[redacted]' disputed his credit card and we authorized to processor to charge it back, not because there is any record of him asking for a refund, but because we have had no further contact with him after August 5, 2016.? ? Regarding the statement that Mr[redacted] is "...unable to get credit elsewhrere", the statement and relief he requests seems to indicate that he feels he is unable to get credit because of the potential purchase he initiated at our dealership.? We have had customer who get bad information from one source or another make the assertian that their credit was damaged from multiple credit pulls for the same transaction.? This has relatively no impact.? Here is an explination from [redacted] that explains it: "...? most credit scores are not affected by multiple inquiries from auto, mortgage or student loan lenders within a short period of timeTypically, these are treated as a single inquiry and will have little impact on your credit scores."? If Mr[redacted] is unable to obtain credit elsewhere, he should read the letters sent out by the lenders letting him know why they have denied credit.? I am positive that multiple credit inquries is not the only reason that Mr[redacted] is being denied credit and have never in 25+ years ever found this to be the case.? Again, I apologize if Mr[redacted] feels we criticized him, we didn't feel we did and were encouraging of him to make a purchase.? The rest of the complaint, regarding multiple e-mails and no ability to get credit because of this one transaction do not seem to have any factual basis, but again, I would be happy to do more research if Mr[redacted] can substantiate the e-mails after 08/05/or has a written notice that his credit was declined because of the multiple pulls here on or about July 30,2016.? Respectfully,[redacted]
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Revdex.com:
I have reviewed the response submitted by the business and have determined to accept this resolution to complaint #[redacted]I accept this response with regret, being resigned to the fact that the business will acknowledge no wrong doing on their part, now or in the futureI will make my case instead to the lenders themselves, in the hopes that they will be willing to help correct the issueHopefully this complaint will aid other consumers in making the right decision regarding this business and its practices
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined to accept this resolution to complaint #[redacted]. I accept this response with regret, being resigned to the fact that the business will acknowledge no wrong doing on their part, now or in the future. I will make my case instead to the lenders themselves, in the hopes that they will be willing to help correct the issue. Hopefully this complaint will aid other consumers in making the right decision regarding this business and its practices.
Regards,
[redacted]

We are sorry to hear of Mr. [redacted] concern, but find that there are some details in the complaint that we cannot agree with and felt the dealership did nothing wrong while working with Mr. [redacted]' to purchase a 2007 Infinity G35x. In a large part, the interest rate quoted a customer will be...

based on his or her credit score and what terms a lending institution is willing to extend, the dealership doesn't extend credit.  Our Business Manager had a discussion with Mr. [redacted] that the difference in payments over the lie of the loan was not that much, but it is subjective and something that Mr. [redacted] could and did decide not to go through with.  Our staff was positive in their dealings and if Mr. [redacted] feels that he was criticized, that was not the intent. Our dealership maintains a CRM system that automatically logs all incoming and outgoing e-mails.  Phone calls are logged manually.  Mr. [redacted] sent us four e-mails on July 30, 2016 related to his loan application and documents that helped verify certain information contained in the credit application.  Mr. [redacted] was aware of what we needed, why and that we were working with more than one lending source to try and obtain financing on terms that would hopefully meet his needs.  We had the car ready for delivery and on August 5, [redacted] phone to discuss the purchase with Mr. [redacted].  We have never received an e-mail from Mr. [redacted] on or after the 4 sent on July 30, 2016 while we were working to obtain financing for him.  We have no record of the ".week of repeated emails..." that he mentions.  We have had no reports of any e-mails going astray from our CRM vendor during the past month.  If Mr. [redacted] would care to send copies of these emails, I would be happy to research the matter further. Mr. [redacted]' disputed his credit card and we authorized to processor to charge it back, not because there is any record of him asking for a refund, but because we have had no further contact with him after August 5, 2016.  Regarding the statement that Mr. [redacted] is "...unable to get credit elsewhrere", the statement and relief he requests seems to indicate that he feels he is unable to get credit because of the potential purchase he initiated at our dealership.  We have had customer who get bad information from one source or another make the assertian that their credit was damaged from multiple credit pulls for the same transaction.  This has relatively no impact.  Here is an explination from [redacted] that explains it: "... most credit scores are not affected by multiple inquiries from auto, mortgage or student loan lenders within a short period of time. Typically, these are treated as a single inquiry and will have little impact on your credit scores." If Mr. [redacted] is unable to obtain credit elsewhere, he should read the letters sent out by the lenders letting him know why they have denied credit.  I am positive that multiple credit inquries is not the only reason that Mr. [redacted] is being denied credit and have never in 25+ years ever found this to be the case.  Again, I apologize if Mr. [redacted] feels we criticized him, we didn't feel we did and were encouraging of him to make a purchase.  The rest of the complaint, regarding multiple e-mails and no ability to get credit because of this one transaction do not seem to have any factual basis, but again, I would be happy to do more research if Mr. [redacted] can substantiate the e-mails after 08/05/16 or has a written notice that his credit was declined because of the multiple pulls here on or about July 30,2016. Respectfully,[redacted]