Initial Business Response /* (1000, 5, 2016/01/12) */
Our labor rates and charges were fully discussed with this customer over the phone. Our residential salesman gave him our recommendation concerning his broken opener. Mr. [redacted] was told that we do NOT recommend replacing a circuit board on an...
opener that is almost 20 years old. Mr. [redacted] wanted to try and save money and instead of replacing the opener he decided to just have the circuit board replaced - going against our recommendation. We explained that due to his decision to only replace the circuit board that there would be NO guarantee or warranty on this replacement due to the age of the opener. Upon completion of his circuit board replacement Mr.Gorforth's service ticket went to billing. We have been trying to contact Mr.[redacted] for months to have his bill paid with no response or call back to our office. Midstate Overhead Doors has been very patient and generous concerning his bill as we have a policy of late fees being added 30 days after date of invoice. He has had an open invoice since 10/20/2015 and since we have waited for a return call with no response we had no other choice but to add late fees to his account. When Mr.[redacted] finally contacted the office concerning his bill with late fees added he did not want to talk about his bill, but instead, accuse us of "taking advantage of senior citizens". Midstate Overhead Doors would never know how old a customer is just by talking over the phone nor would we ever take advantage of a senior citizen let alone anyone for that matter. Unfortunately this customer is unable to be pleased even after we have tried several attempts to call him and even offer the labor discount to make him happy.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Midstate and I never discussed a price, and did not think I would get a bill,then I get this invoice in Oct. to my unbelief. The circuit board was just put in April 2015 surely it would be manufacturer's defect, this should include labor as well. My wife and I did not receive any phone calls or messages on answering service after Oct.22,2015.Can't see paying another $300.00 or anything closely related to that for something that was not my fault for a job just done 4 months ago. I would like to resolve this in a Good Faith manner. Willing to pay a (Service Fee)of $60.00 not $283.55 which is way out of my Good Faith. Thank You !
Initial Business Response /* (1000, 5, 2016/01/12) */
Our labor rates and charges were fully discussed with this customer over the phone. Our residential salesman gave him our recommendation concerning his broken opener. Mr. [redacted] was told that we do NOT recommend replacing a circuit board on an...
opener that is almost 20 years old. Mr. [redacted] wanted to try and save money and instead of replacing the opener he decided to just have the circuit board replaced - going against our recommendation. We explained that due to his decision to only replace the circuit board that there would be NO guarantee or warranty on this replacement due to the age of the opener. Upon completion of his circuit board replacement Mr.Gorforth's service ticket went to billing. We have been trying to contact Mr.[redacted] for months to have his bill paid with no response or call back to our office. Midstate Overhead Doors has been very patient and generous concerning his bill as we have a policy of late fees being added 30 days after date of invoice. He has had an open invoice since 10/20/2015 and since we have waited for a return call with no response we had no other choice but to add late fees to his account. When Mr.[redacted] finally contacted the office concerning his bill with late fees added he did not want to talk about his bill, but instead, accuse us of "taking advantage of senior citizens". Midstate Overhead Doors would never know how old a customer is just by talking over the phone nor would we ever take advantage of a senior citizen let alone anyone for that matter. Unfortunately this customer is unable to be pleased even after we have tried several attempts to call him and even offer the labor discount to make him happy.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Midstate and I never discussed a price, and did not think I would get a bill,then I get this invoice in Oct. to my unbelief. The circuit board was just put in April 2015 surely it would be manufacturer's defect, this should include labor as well. My wife and I did not receive any phone calls or messages on answering service after Oct.22,2015.Can't see paying another $300.00 or anything closely related to that for something that was not my fault for a job just done 4 months ago. I would like to resolve this in a Good Faith manner. Willing to pay a (Service Fee)of $60.00 not $283.55 which is way out of my Good Faith. Thank You !