Midstate Waste, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have paperwork that shows the services were suspended in February even though the driver reported that he picked up the trash up until April, which he never didI haven't had service since The week of February 27thThey didn't just say they were going to suspend the services l, they actually did suspend it in February according to the bills they sent outI'm willing to pay up until February 27th as I agree that I used the services until thenI never said I didn't want to pay for the services that were provided, I was just provided service until the week of February 27thI never said I wasn't going to pay, I said I wasn't going to pay for the months I was suspendedI have all his in writing that my services were suspended in February and then canceled in MarchI will not pay for MarchThat is what I said that I will not pay from March to June Since April to June are already credited that leaves March that I refuse to pay for as I did not receive service after February 27th Being billed in advanced means I paid prior to the services being rendered in which I didIn this case they are charging after the time period that I paid up to and charged me for months that I was suspendedI understand the idea of being charged in advanced and they continued to bill me after The cut off time but that's ok because I did use the service until they suspended me in FebruaryIt's bad business practice to charge after they quit providing the services She explained it like if my cable or water were turned off those companies would continue to bill me which is incorrect, unless you're bound by contract companies can not bill you when the services have been suspended or canceled.The driver finally picked up my trash on May 2nd and dumped trash out in my yard during the pick upThis is unacceptableI will not pay for the time period that I was suspended*** may have been professional but she was condescendingI still want an explanation of the finance charges that were mentioned in the original phone call, she left that out of her response.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive services in the month of march. 
Regards,
[redacted]

The customer owes our company for Jan , Feb and March 2017 for services rendered. We do bill in advance and the customer signed up this way when he became a customer in 2014.  Please see history that the customer has been past due before and then paid bill, always has known the policy for late...

fees due to it is printed on each statement out policy if not paid by due date. We did adjust off the April, May and June services due to he requested to close the account due to he was not paying us. We tried numerous times to call him and notify him by letter that if not paid he would be suspended due to this is our policy. He called our office screaming and yelling – I feel that our office was very professional and explained the charges and was not rude to him in any way. He just did not want to pay for the services that we did provide for him and told us that he would not pay, I politely told him that if he did not pay then we would turn him over to collections. This is our policy. I hope this information helps, if you have any questions please feel free to contact my office at ###-###-####. Thank you   [redacted] Mid State Waste # 6051 202 American Ave Glasgow, KY 42141 ###-###-#### office

See attachment for response. Mr. [redacted] phoned our office and stated that our driver dumped trash in his yard, I informed Mr. [redacted] that our driver removed the trash can and the trash that was inside the container. That I had already told him that we would not pick up everything he put outside the container.I have already adjusted his bill for the services not rendered for April, May and June. He stills owes for Jan, Feb and March, this account has already been turned over to collection agency to process.Our customers are notified regarding finance charges up front and it is listed on each bill they received.Thank you,[redacted], ###-###-####