The customer owes our company for Jan , Feb and March for services renderedWe do bill in advance and the customer signed up this way when he became a customer in Please see history that the customer has been past due before and then paid bill, always has known the policy for late fees due to it is printed on each statement out policy if not paid by due dateWe did adjust off the April, May and June services due to he requested to close the account due to he was not paying usWe tried numerous times to call him and notify him by letter that if not paid he would be suspended due to this is our policyHe called our office screaming and yelling – I feel that our office was very professional and explained the charges and was not rude to him in any wayHe just did not want to pay for the services that we did provide for him and told us that he would not pay, I politely told him that if he did not pay then we would turn him over to collectionsThis is our policyI hope this information helps, if you have any questions please feel free to contact my office at ###-###-####Thank you [redacted] Mid State Waste # American Ave Glasgow, KY ###-###-#### office
See attachment for responseMr [redacted] phoned our office and stated that our driver dumped trash in his yard, I informed Mr [redacted] that our driver removed the trash can and the trash that was inside the containerThat I had already told him that we would not pick up everything he put outside the container.I have already adjusted his bill for the services not rendered for April, May and JuneHe stills owes for Jan, Feb and March, this account has already been turned over to collection agency to process.Our customers are notified regarding finance charges up front and it is listed on each bill they received.Thank you, [redacted] , ###-###-####
The customer owes our company for Jan , Feb and March for services renderedWe do bill in advance and the customer signed up this way when he became a customer in Please see history that the customer has been past due before and then paid bill, always has known the policy for late fees due to it is printed on each statement out policy if not paid by due dateWe did adjust off the April, May and June services due to he requested to close the account due to he was not paying usWe tried numerous times to call him and notify him by letter that if not paid he would be suspended due to this is our policyHe called our office screaming and yelling – I feel that our office was very professional and explained the charges and was not rude to him in any wayHe just did not want to pay for the services that we did provide for him and told us that he would not pay, I politely told him that if he did not pay then we would turn him over to collectionsThis is our policyI hope this information helps, if you have any questions please feel free to contact my office at ###-###-####Thank you [redacted] Mid State Waste # American Ave Glasgow, KY ###-###-#### office
See attachment for responseMr [redacted] phoned our office and stated that our driver dumped trash in his yard, I informed Mr [redacted] that our driver removed the trash can and the trash that was inside the containerThat I had already told him that we would not pick up everything he put outside the container.I have already adjusted his bill for the services not rendered for April, May and JuneHe stills owes for Jan, Feb and March, this account has already been turned over to collection agency to process.Our customers are notified regarding finance charges up front and it is listed on each bill they received.Thank you, [redacted] , ###-###-####