To Whom it May Concern, As per my telephone discussion on 42017, here is my response to complaint ID # [redacted] I investigated this complaint and discovered that upon entering my garage, my attendant as required on each transaction, inspected the customers car and discovered that the customers car had damage on the bumperIn fact, my night supervisor stopped the women who were eager to get on there way to point out directly that their car entered the garage with damageThe three woman were in a hurry to leave the garage and they clearly stated back to my supervisor that it was OK and that they already were aware that there was damage on the car before enteringThis was witnessed by other parking attendants working that evening The ladies later returned to pick up their car and paid my supervisorIt should be mentioned that of the woman seemed under the influence of alcohol and proceeded to verbally press that there was damage on their carMy supervisor stated again that the damage was already on the car when they entered the garage and he had pointed it out to them before they leftAt that time, one of the ladies called the police department which arrived at the garageNo police report was completedThe police left the garage and the ladies took the managers business card and later filed a complaint I have owned and operated this garage for over 20+ years and take pride in servicing my customersIn the unfortunately event of an accident or damage, I have always taken responsibility to repair the vehicle and make things right for the customerThis incident is a accusation and claim against my reputable business Respectfully, Michael Z [redacted] Midtown Auto Care
To Whom it May Concern, As per my telephone discussion on 42017, here is my response to complaint ID # [redacted] I investigated this complaint and discovered that upon entering my garage, my attendant as required on each transaction, inspected the customers car and discovered that the customers car had damage on the bumperIn fact, my night supervisor stopped the women who were eager to get on there way to point out directly that their car entered the garage with damageThe three woman were in a hurry to leave the garage and they clearly stated back to my supervisor that it was OK and that they already were aware that there was damage on the car before enteringThis was witnessed by other parking attendants working that evening The ladies later returned to pick up their car and paid my supervisorIt should be mentioned that of the woman seemed under the influence of alcohol and proceeded to verbally press that there was damage on their carMy supervisor stated again that the damage was already on the car when they entered the garage and he had pointed it out to them before they leftAt that time, one of the ladies called the police department which arrived at the garageNo police report was completedThe police left the garage and the ladies took the managers business card and later filed a complaint I have owned and operated this garage for over 20+ years and take pride in servicing my customersIn the unfortunately event of an accident or damage, I have always taken responsibility to repair the vehicle and make things right for the customerThis incident is a accusation and claim against my reputable business Respectfully, Michael Z [redacted] Midtown Auto Care