Complaint: [redacted] I am rejecting this response because: I want my money back! At least the 85% due meTheir policy on their website states a restocking fee of 15% Regards, [redacted]
Hi [redacted] Thank you for your valuable feedback We take every failure that is brought to our attention and try to learn a constructive lesson from it I am aware of your particular situation and apologize for the inconvenience we have caused I do see that we have authorized a $refund for this inconvenience More than anything I appreciate you taking the time to let us know about this I assure you we will learn from this and work hard to insure others do not have the same type of problem On behalf of everyone at Jarons, I thank you for your business[redacted] ***Jarons Furniture Outlet Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Full refund check for $1,received May 1, Regards, [redacted]
On 3/Ms *** placed an order for a bedroom set and paid $ On 4/Jarons spoke with Ms*** to confirm her delivery for 4/ On 4/Ms *** left a message about canceling her order Jarons policy clearly states orders cancelled after hours become store
credit Ms*** has been notified of this policy by our store manager We will hold her store credit on account
The item is being replaced, it is in stock and ready for exchange. The response was submitted before the phone conversation. Apologies for the confusion.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Full refund check for $1,248.15 received May 1, 2015.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. i would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case. I called as soon asit was noticed after delivery and therefore should be replaced. I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. i have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied. I chose a local businessover a store like [redacted] but in the future that will not be the case and will be sure to share my experience
Regards,
[redacted]
Hi [redacted]Thank you for your valuable feedback. We take every failure that is brought to our attention and try to learn a constructive lesson from it. I am aware of your particular situation and apologize for the inconvenience we have caused. I do see that we have authorized a...
$100 refund for this inconvenience. More than anything I appreciate you taking the time to let us know about this. I assure you we will learn from this and work hard to insure others do not have the same type of problem. On behalf of everyone at Jarons, I thank you for your business.[redacted]Jarons Furniture Outlet Inc.
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/17 and 2 of the items had damage, we do not know exactly how the damage occurred. The damage was discovered when the delivery team removed the items from their packaging. The delivery was completed,...
the damaged was noted and we set the customer up for service to repair the issues. This is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set up. The manufacturer reserves the right to repair through service with certified parts installed by a certified technician. We sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a call. The customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completed. The tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the service. The parts were ordered the following day and we received them 12/7/17. The parts were given to the technician and he has tried several times to schedule with the customer to complete the job. We followed the guidelines of the factory warranty and now we are just trying to complete the service. We do apologize for the mix up with the service tech's, it was an oversight by the company. If the customer is willing to let the tech come out and install the parts the customer would be complete. Please let us know and we will do our best to schedule for a day the is convenient for the customer. Thank you.
Complaint: [redacted]
I am rejecting this response because:
I want my money back! At least the 85% due me. Their policy on their website states a restocking fee of 15%.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have personally spoken with this customer and it has been settled to the customers satisfaction
Complaint: [redacted] I am rejecting this response because: I want my money back! At least the 85% due meTheir policy on their website states a restocking fee of 15% Regards, [redacted]
Hi [redacted] Thank you for your valuable feedback We take every failure that is brought to our attention and try to learn a constructive lesson from it I am aware of your particular situation and apologize for the inconvenience we have caused I do see that we have authorized a $refund for this inconvenience More than anything I appreciate you taking the time to let us know about this I assure you we will learn from this and work hard to insure others do not have the same type of problem On behalf of everyone at Jarons, I thank you for your business[redacted] ***Jarons Furniture Outlet Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Full refund check for $1,received May 1, Regards, [redacted]
On 3/Ms *** placed an order for a bedroom set and paid $ On 4/Jarons spoke with Ms*** to confirm her delivery for 4/ On 4/Ms *** left a message about canceling her order Jarons policy clearly states orders cancelled after hours become store
credit Ms*** has been notified of this policy by our store manager We will hold her store credit on account
The item is being replaced, it is in stock and ready for exchange. The response was submitted before the phone conversation. Apologies for the confusion.
I have personally spoken with this customer and it has been settled to the customers satisfaction.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Full refund check for $1,248.15 received May 1, 2015.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. i would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case. I called as soon asit was noticed after delivery and therefore should be replaced. I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. i have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied. I chose a local businessover a store like [redacted] but in the future that will not be the case and will be sure to share my experience
Regards,
[redacted]
Hi [redacted]Thank you for your valuable feedback. We take every failure that is brought to our attention and try to learn a constructive lesson from it. I am aware of your particular situation and apologize for the inconvenience we have caused. I do see that we have authorized a...
$100 refund for this inconvenience. More than anything I appreciate you taking the time to let us know about this. I assure you we will learn from this and work hard to insure others do not have the same type of problem. On behalf of everyone at Jarons, I thank you for your business.[redacted]Jarons Furniture Outlet Inc.
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/17 and 2 of the items had damage, we do not know exactly how the damage occurred. The damage was discovered when the delivery team removed the items from their packaging. The delivery was completed,...
the damaged was noted and we set the customer up for service to repair the issues. This is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set up. The manufacturer reserves the right to repair through service with certified parts installed by a certified technician. We sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a call. The customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completed. The tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the service. The parts were ordered the following day and we received them 12/7/17. The parts were given to the technician and he has tried several times to schedule with the customer to complete the job. We followed the guidelines of the factory warranty and now we are just trying to complete the service. We do apologize for the mix up with the service tech's, it was an oversight by the company. If the customer is willing to let the tech come out and install the parts the customer would be complete. Please let us know and we will do our best to schedule for a day the is convenient for the customer. Thank you.
Complaint: [redacted]
I am rejecting this response because:
I want my money back! At least the 85% due me. Their policy on their website states a restocking fee of 15%.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]