MidTownAuto Werks

I had my service B for my [redacted] performed at Midtown Autowerks on 7/8/2015. The next day my "check brake pads" light came on. I called the business and advised that I am leary of the service performed because my check brakes signal came on. He advised that I bring the car back. I brought the car back on 7/30. [redacted], the owner, advised that I had an additional 10k - 15k miles before needing brakes. He also noticed that the crack in my windshield was aligned with the windshield wipers they had replaced. My windshield was not cracked before going to this shop. He advised that he would get back with me on repairing the windshield. I had to call back on 4-5 different occasions to see how the windshield would be handled. [redacted], an employee, advised that they have left numerous messages with their glass repair man but no one has called back. As of today, they again have not contacted me to rectify the matter and it doesn't seem as if they will being that they are waiting on 1 particular glass company when there are numerous glass companies in Memphis. Also, my brake warning came on again and I found that my brakes were worn and worn to the point that I needed to replace the rotors. In an earlier phone conversation, [redacted] explained that seeing brake dust is good because that lets me know the brakes are working. Weeks after visiting Midtown Autowerks, the brake dust no longer appeared and my brakes began squeaking. This caused me to get them checked out by [redacted]. I will not get my car serviced with Midtown Autowerks anymore but do want them to repair or replace my windshield. However, I question the business' integrity of repairing the windshield correctly.Product_Or_Service: Service B Performed on [redacted]Order_Number: Invoice No. [redacted]Desired SettlementI would like to have my windshield repaired or replaced. Business Response [redacted], On 7/28/2015 we performed a "B" Service (oil change, new air filter, new cabin filter, new wiper blades, multi-point inspection) on Ms. [redacted]'s vehicle. On 7/30/2015 Ms. [redacted] returned to our facility saying that her "check break wear" light had appeared on her dash, but had gone back off a short time (a few minutes by her account) later. We inspected her brakes and let her know that they were fairly low but not low enough at the time to warrant replacement, as it is our policy to only perform services that are absolutely necessary, in an attempt to save the customer money when possible. While she was at our facility that day we did notice a crack in her windshield, and after bringing it to her attention (she admitted to not noticing it) we explained that it was possible, but not absolute, that it had occurred during the windshield wiper replacement during her previous visit. As a sign of good faith we offered to have the windshield replaced at no cost to her. We told her we would contact the glass company we work with and get back to her with a date when we could have the work performed. Unfortunately the following 7-10 days we were unable to make contact with the glass company, and only after that found out that they had been closed and out of town on vacation. During this time we did speak with Ms. [redacted] on numerous occasions regarding this issue and did let her know that we had not forgotten about her and that we still planned to replace the windshield. We do admit that the resolution may have taken longer than Ms. [redacted] preferred, however, we feel that since there was no evidence that the windshield actually sustained damage while at our facility and yet we were willing to replace the windshield at no cost, it does show our attempt to keep our customers satisfied and also shows a characteristic of honesty and the ethical practices that we strive towards.It was during the time that were attempting to work out pricing and a schedule between the glass company and ourselves that we received a letter from the Revdex.com regarding the situation. After receiving a letter from the Revdex.com conveying Ms. [redacted]'s concerns regarding our business and its practices, we immediately contacted her and made arrangements to address the matter of her windshield. During our conversation she seemed to have a pleasant attitude and welcomed our plan to replace her windshield at no charge. The windshield was promptly replaced and to our knowledge she was happy with the outcome and held no further negative viewpoint of Midtown Autowerks. Please let me know if you will need any additional information in order to close this case. Kind regards, [redacted] - Service Manager Midtown Autowerks [redacted] XXXXX Tel + [redacted] Fax + [redacted]