Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Sirs:She did have an account placed with our office for collection and we do show that the account was paid in full on 3/3/14. We reported to the credit reporting agencies that she had paid that account on the March updates. We assumed that there were no problems with the trade
line until we received your correspondence today. As of today's date we have deleted the trade line from her credit history. This should update on her report by the end of the week. We apologize for any inconvenience to the customer. If there are any problems or additional questions that you have on this matter, please feel free to contact our office at the phone number of 317-844-or via our email account. Sincerely, Linda * ***Representative
Our client [redacted] has notified us to close Ms. [redacted]'s account. The letter she received was computer generated and we have corrected the error and she will not hear from us further regarding this account. This account was not reported to any Credit Bureau...
reporting company. The account was just placed with us on March 23, 2016 and we allow 60 days until any such reporting takes place. So no impact to Ms. [redacted]'s credit score would have been made by this account . Ms. [redacted] can contact us directly if she has any further questions.
This customer had an account placed with General Credit Services on June 23, 2016. Our client [redacted] feels the charges are valid and past due and asked for our assistance in collecting the accounts. We sent the customer a letter stating this account and had been...
placed with us for collection and she was now liable for their charges of $286.05 plus collection costs of $85.82 for a total of $371.87. The collection costs were agreed to by the customer at the time she registered as a client of [redacted].Our collector, Bob, called the customer on June 27, 2016 regarding the past due balance. She stated she was disputing the charges and he shouldnt be calling her, and asked "What are you going to do call me every day?". She said she had 30 days to dispute. He informed she could dispute the charges but that would not stop any collection activity on the account including possible legal action if authorized by the client. He also informed her she would be liable for any additional costs incurred she additional action be necessary. He also informed her that our client believed the charges are due and he would send her a copy of the charges.Attached is a copy of that letter. Our client believes the entire balance of $371.87 is still due.We are under no limitation in calling this customer. The letter she received described how she can dispute this debt within 30 days but does not state we will not contact her during that time period. I have attached her initial letter and letter with the copy of the charges from our clientI would hope that our collector acted in a profession manner and he says that he did in this case
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Dear Sirs:She did have an account placed with our office for collection and we do show that the account was paid in full on 3/3/14. We reported to the credit reporting agencies that she had paid that account on the March updates. We assumed that there were no problems with the trade
line until we received your correspondence today. As of today's date we have deleted the trade line from her credit history. This should update on her report by the end of the week. We apologize for any inconvenience to the customer. If there are any problems or additional questions that you have on this matter, please feel free to contact our office at the phone number of 317-844-or via our email account. Sincerely, Linda * ***Representative
Our client [redacted] has notified us to close Ms. [redacted]'s account. The letter she received was computer generated and we have corrected the error and she will not hear from us further regarding this account. This account was not reported to any Credit Bureau...
reporting company. The account was just placed with us on March 23, 2016 and we allow 60 days until any such reporting takes place. So no impact to Ms. [redacted]'s credit score would have been made by this account . Ms. [redacted] can contact us directly if she has any further questions.
This customer had an account placed with General Credit Services on June 23, 2016. Our client [redacted] feels the charges are valid and past due and asked for our assistance in collecting the accounts. We sent the customer a letter stating this account and had been...
placed with us for collection and she was now liable for their charges of $286.05 plus collection costs of $85.82 for a total of $371.87. The collection costs were agreed to by the customer at the time she registered as a client of [redacted].Our collector, Bob, called the customer on June 27, 2016 regarding the past due balance. She stated she was disputing the charges and he shouldnt be calling her, and asked "What are you going to do call me every day?". She said she had 30 days to dispute. He informed she could dispute the charges but that would not stop any collection activity on the account including possible legal action if authorized by the client. He also informed her she would be liable for any additional costs incurred she additional action be necessary. He also informed her that our client believed the charges are due and he would send her a copy of the charges.Attached is a copy of that letter. Our client believes the entire balance of $371.87 is still due.We are under no limitation in calling this customer. The letter she received described how she can dispute this debt within 30 days but does not state we will not contact her during that time period. I have attached her initial letter and letter with the copy of the charges from our clientI would hope that our collector acted in a profession manner and he says that he did in this case