Midway Jeep Chrysler Dodge

Review: After coming back from deployment I purchased a new Jeep Wrangler. I noticed there was a lot of rust underneath the vehicle one day while cleaning the undercarriage. I've had the vehicle for less than 2 months, have never taken it off roading, and I live in the southwest with no snow, so there is no reason for it to be rusted that fast.

I took the vehicle to the dealer and explained there is a lot of rust under the vehicle and that the vehicle is only 2 months old to the gentleman in the service department. He told me many times without looking under the vehicle that there "was no rust because rust wouldn't happen that fast on a new vehicle." He told me it was a "sealant" I saw and not rust. He refused to look under the vehicle at still told me all this. I told him if you won't even look under the vehicle I'm going to have to file a complaint and he said, "do what you have to do."Desired Settlement: I would really like the dealer to replace the vehicle. I took it to a local mechanic and he said the parts are rusted really bad. I don't know if Jeep didn't use a sealant or used old parts, but I don't feel safe driving a vehicle that rusted so badly in only 2 months.

I would also be fine with a refund or the vehicle being repaired. Any help would really be appreciated though, I saved up a lot of money while on a 10 month deployment to buy my dream car and the dealer won't even look at the problem on the vehicle.

Review: I own a 2007 Jeep Commander that I purchased new from the Midway Jeep/Chrysler dealership in Mission Valley, San Diego, CA, on January 14, 2008. I have taken this vehicle for all scheduled and manufacturer recommended services (approx. every 3,000 miles) to Midway Jeep without fail. On Wednesday, 06-19-13, I took my vehicle to Midway for it's scheduled oil change and I mentioned to my service advisor, [redacted], that the vehicle was making a noise from the rear portion of the vehicle. Upon inspection, Mr. [redacted] called and advised that the rear differential was making noise and that the repair estimate was approx $1600.00. I then asked whether the repair would be covered under my Jeep Lifetime Powertrain Warranty or my "Lifetime added Plus" service contract which I purchased from Midway at the time I purchased my vehicle. Mr. [redacted] told me that his computer system indicated my vehicle was not covered by a Lifetime Powertrain warranty and that the service contract did not cover the rear differential. On Thursday, 06-20-13, I drove to the dealership and showed them my documentation indicating the repair should be covered by the warranty. I was then told that he would check into it. On Friday, 06-21-13, I called and was told by a different adviser that Mr. [redacted] was on vacation and my vehicle was not covered by any warranty. I then spoke to the General Manager who told me I should call Jeep to discuss the warranty issue with them directly. My vehicle sat at the dealership until Monday, 06-24-13, when I decided to pick it up and I have yet to hear from Midway about whether they could help me with the warranty issue. While waiting for the dealership to help, I contacted Jeep and was told that my Lifetime warranty had been cancelled because a mandatory 5 year Powertrain inspection was not conducted before March 2013. I explained that I had taken my vehicle to Midway for every service and had never been advised of this inspection. I respectfully request assistance with this issueDesired Settlement: I would like Jeep to honor the warranty and repair my vehicle or have the vehicle be considered a "Lemon." I believe the vehicle has had issues with the rear differential causing "drag" since new because we only average 11 miles per gallon. The gas mileage has been poor since new and we thought it was due to the V8 engine. However, the vehicle only has 44,000 miles, serviced regularly and is only driven by my wife. Therefore, I believe the vehicle has been defective since new.

Business

Response:

Vehicles manufactured by Chrysler that have the “Lifetime Power train” warranty require an inspection to implement that portion of the Chrysler provided warranty. Chrysler includes information in the owner’s manual regarding the inspection. Chrysler Corporation sends the customer notices to have the vehicle inspected prior and after the expiration date as well. Midway is happy to do any warranty repairs on Mr. [redacted]’s vehicle that are authorized by the factory or the Chrysler Service Contract.

Mr. [redacted] has opened a case with Chrysler on this issue. Midway is also working towards a resolution as well at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Your response does

not offer a resolution to fix my vehicle. I would like to reiterate I never

received any notices to perform the Power train Inspection that you reference. Additionally,

I performed all maintenance services at the Midway Jeep dealership and routinely

asked my service advisor to perform any necessary or recommended services. My service advisor never advised that my

vehicle needed to have the free Power Train Inspection in order to assure my

Lifetime warranty would remain active. According to the Jeep corporate office,

my vehicle needed to have the Power train Inspection completed within 60 days

of the 5 year in-service date which was January 14, 2013. I took my vehicle in for service on December

10, 2012, and asked the service advisor to perform a multi-point inspection and to advise of any other required services. The

Power train Inspection was not performed nor was I advised my vehicle required

it. Also, I suspect the axle problem has existed in this vehicle since new because it only averages

11 miles per gallon. This is severely below the EPA estimated gas mileage for

this vehicle. This has potentially caused us an enormous amount in increased fuel costs since the purchase of this vehicle. Therefore, I respectfully request my Lifetime Power train warranty be reinstated so that my vehicle can be fixed.

Regards,

Business

Response:

[redacted], we have contacted Mr [redacted] and informed him that the manufacturer is reinstating his waranty as requested

thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted],

I called the San Diego Revdex.com office and was told you were handling my complaint against Midway Jeep. It was suggested that I should e-mail you with an update on recent events that have occurred. I am writing because Midway Jeep has not honored our agreement. I have e-mailed and called the General Manager [redacted] on several occasions. Each time, I have been told that the Chrysler representative has not gotten back to him. However, there does not appear to be any urgency whatsoever to reinstate our Lifetime Power Train warranty. Additionally, although Midway Jeep serviced my vehicle’s rear differential it now has a vibration that is possibly worse than the original problem. It appears that the rear differential has not been fixed properly.

I have not taken the vehicle back to Midway for this problem because I have been very frustrated with their customer service. When we dropped off our vehicle for the differential repair, they kept it for over a week and I had to call repeatedly for updates on when the vehicle was going to be done. Then, on the day I picked up the vehicle, I discovered upon arriving home that the parking brake handle was broken. I called my service advisor, [redacted], and was told he was off for the day. Therefore, I called the service manager to report the problem. However, he nor Mr. [redacted] returned my calls. Mr. [redacted] called us the following Monday when he returned to work. When I explained the issue he told me they didn’t work on the parking brake and didn’t understand how it could have broken. I told him the parking brake was fine when we dropped off the vehicle and I wanted them to inspect it.

About a week later, my wife took the vehicle to Midway Jeep to have it inspected and advised Mr. [redacted] that she would wait for the vehicle. Approximately 2 hours later, she noticed our Commander was parked outside the dealership. However, no one informed her it was ready. When she asked, she was told the brake handle was broken, they needed to order the part, and weren’t sure if it would be covered under warranty. She was told she could leave and they would call us later.

After several e-mails with Mr. [redacted], he agreed to repair the parking brake handle. Another week went by before Mr. [redacted] called and advised the part had arrived. We again took the vehicle to Midway and they kept the vehicle for another day to fix the brake handle. To my dismay, the vehicle was returned to us with greasy finger prints on the brake handle, door handle, and center console.

Due to these problems, I have had to miss work on several occasions and it has been a large inconvenience for my wife and I to have to shuttle the vehicle to the dealership repeatedly. However, the most frustrating thing is that the vehicle is now leaking a small amount of oil from the rear differential and has developed the aforementioned vibration. Also, the gas mileage has not improved since the repairs. We are still averaging 11 miles per gallon. This prompts me to believe there is a larger problem or multiple issues with the drive train.

Therefore, I would like to submit this vehicle for the Lemon Law. We purchased this vehicle brand new and have never gotten more than 13 miles per gallon. I sincerely believe that the drive train issues are what have caused us to spend hundreds of dollars over the years in increased fuel costs. I respectfully request advice on how to proceed with the Lemon Law for this vehicle. We are no longer interested in keeping the vehicle due to the manufacturer defects.

Thank you,

###-###-####

Review: 1.0 star rating 8/15/2014

One word.... AWEFUL!!! Took my car into the service department to get some recall work done. I had 4 recalls, and many of them major. I made an appointment so I wouldn't have to wait, but 2 hours later, just to drop off my car, was so frustrated I had to take the car back and go to another dealership!

Probably the thing that was most annoying was not that I was quoted getting my car back a week later, but that They wouldn't provide me a rental car! I have a warranty that specifically states I am to receive a rental car (see image below) and they wouldn't give one to me! At first they told me a hard no, that I would have to pay for the rental, then after me having to read aloud to the service guy, Bryan, my warranty they agreed that I would get one. Enterprise picked me up took me to their office and once there said the dealership said I had to pay for it. I told them that clearly there was a mistake so the called Bryan to verify I would not have to pay. After trying to call him 8 times over a 30 minute period, he finally called back just to say that I would have to pay for it! WHAT?!?!? Are you kidding me?!?! At this point I had reached my limit, called another dealership who gave no hassle about the rental car and were extremely professional and polite! Oh yeah, and it wasn't going to take them a week to do the repairs. [redacted] was unprofessional, inexperienced (since he had to ask people about every question I had), a lier, and when I picked up my car rude.

DO NOT GET YOUR CAR SERVICED HERE!Desired Settlement: Not to have this happen to other potential customers.

Business

Response:

An employee spoke to Mr [redacted] on Friday the 15th of August following the posting of his complaint on Yelp. During that conversation it was made clear to Mr. [redacted] that our reluctance to cover the cost of his rental vehicle stemmed from the type of service contract that he had purchased on his vehicle. The service contract is 'aftermarket', meaning not provided or endorsed by the Chrysler Group. As a result of this aftermarket contract, we are unable to guarantee or 'pre-authorize' any expenditures on the part of the contracting company. We informed Mr. [redacted] that he would be responsible for all repair costs and the cost of his rental vehicle until the moment his service contract company authorized the repair. At that time, they would assume responsibility for all of the covered repairs and requisite rental car time. Mr [redacted] was unsatisfied with this explanation while on our service drive. During the employees phone conversation with him, Mr [redacted] seemed to understand the situation, though he was still unhappy with it. Given that no repairs were performed and no rental car liability was incurred, we consider this matter an unfortunate misunderstanding that is now closed.

We would like also to make it clear that this complaint has ben filed against the wrong company. This Revdex.com account is for Midway Jeep Chrysler Dodge & Ram, a dba of Peck Jeep Eagle, Inc. Services were recommened at Midway Chrysler Dodge Jeep & Ram, a dba of Sunroad MV, Inc. We are in the process of opening a separate Revdex.com account for this business and would request that no further complaints be accepted against this, now closed, entity.

Review: Midway Jeep Chrysler is currently running TV ads on KNSD / NBC San Diego among other channels saying "the judge has ordered Midway to liquidate inventory."

What judge? This statement implies some judge in some court and in some legal proceeding ordered Midway to liquidate their inventory. Supposedly at the benefit of the consumer. Falsely luring customers in for the super sale values.Desired Settlement: I think they should 1) prove a judge ordered this action or 2) announce that this is not really a legal action.

If they say that there is some disclaimer in small print on their ad, I cannot read it or see it.

Thanks, [redacted]

Business

Response:

To whom it may concern,

In response to complaint ID [redacted] we have never nor would ever use words like "liquidate" and the Judge is a spoof that is not in a courtroom, courthouse or any other judicial place. The words court ordered aren't used and the "judge" is literally a few seconds of the commercial. It has been reviewed by the Revdex.com and our people we run commercials through and have been found to have no issues or concerns. We will however going forward take a step back and re look at that spoof and decide about using character after current ad times are used up as we certainly don't want any confusion as that is not the type of business we are.

Review: This dealership has the worst customer service. They refused to address the issue at hand. When I bought the car it came with LIFETIME POWERTRAIN WARRANTY. I took my car in because I was informed that there was something wrong with the Motor(Cynlinder Heads and Water mixed in with oil), and the repairs should be covered under the LIFETIME POWERTRIAN WARRANTY.

They stated that my diagnosis was incorrect and had to do other repairs before determining if that was the problem. I took the car out of the dealership and took into Perry Chrysler and within hours they agreed with what I had been telling Midway. As you drive into Perry, the whole vibe is so so different as comparted to Midway. At Midway they are arrogant and it feels like there scolding you. I spoke to the Service Manager [redacted] and a complete jerk. He even questioned why I took the car to their dealership(Hello that's were I bought it) I figured they cared...NOTDesired Settlement: They don't deserve to have the 5 stars that they have. I want my money back for the 2 Diagnostics that they did on my car. I told them from the very beginning what the reason was for and they seemed to beat around the bush and find "other" repairs that it supposively needed. I was chargerd 110.00 and 55. I want my money back. They refused and if they hadn't those charges wouldn't apply because it would have been covered under my warranty.

Business

Response:

Review: On May 23, 2014 I entered the Jeep dealership and spoke to a Sales Manager about Selling My 2006, Jeep Commander(Limited) to the dealership(As I was leaving the country in few days afterwards and would be out of the country for at least the next Year). The dealership was interested as we settled on a price of $11,800. This included the payoff to Navy Federal Credit Union (NFCU) of $10,479.93, with the Balance to be sent to me when NFCU sent Midway Jeep the Title.. A letter from NFCU was provided to the dealership which indicated the payoff amount that was only good until June 2, 2014. I turned over my car and was provided a signed Wholesale purchase order. I assumed everything was fine until I called NFCU on 29 May 2014. I asked about the payoff and was informed that it had not been made. I then contacted Midway and was told to speak to some one in the Sales Department. I spoke to someone in Sales who then told me that I need to speak to someone in the finance department. I left a message with the finance department but did not received a call back.. On Friday May 30th I finally got in touch with someone in finance and explained the situation.. They indicated that that no paperwork had been sent to them and would research and get back to me ASAP as Monday was the deadline for the payoff. Never got a call back. On Monday May June 2nd I called the Finance department (No return phone call). On Tuesday May 3rd I called and finally spoke with Someone(I believe a [redacted]. I explained the situation. I gave her my VIN Number and she could not find any paperwork regarding my vehicle. She then realized I should be talking to the Business Department since this was a direct sale and not a trade in. The business office was closed so I called again on Wednesday. Wednesday I called the business department and explained the situation. They indicated that they never received any paperwork regarding my vehicle so I needed to talk to someone back in the Sales Department. I was transferred back to downstairs to sales and ended speaking to a ([redacted] or [redacted]). He seemed to be very helpful and I gave him all the information and he indicated he would get back to me before the end of day. NEVER HEARD BACK!! On Thursday I called and spoke to sales again and was told that I need to speak with the General Sales Manager, Marc Haffy. I was transferred to his voice Mail and Left a Message. Did not hear back. I called again on Friday.. Left a Message in his Voice mail...Never Heard back. Called again on Saturday May 6, 2014 and left another message and Still NEVER heard back and that is why I am contacting the Revdex.com. I have called Midway Jeep Internationally From Out the Country at least 10 times and still there in no Resolution or information regarding my Vehicle, the Payoff or the Money back to me. I feel completely helpless as all I can do is make calls. NFCU collections has contacted me numerous times requesting payment, I am more than 30 days past due and NFCU has reported me to Credit reporting Agencies, so now my credit has been impacted.Desired Settlement: 1. Immediate Payoff is Required.

2. Immediate Status Update.

The Payoff to NFCU has increased as a result of Midway not taking care of this sooner. The new Payoff will have to come from NFCU but I know it is good thru June 17, 2014. I was expecting to receive $1320 from the sale of this Vehicle and I am still expecting to receive that amount regardless of the payoff amount to NFCU.

3. I would like this to be resolved ASAP with a letter to NFCU explaining what happen so my late payment can be corrected.

Business

Response:

We are in communication with the Customer. The issue is being resolved presently.

Review: January 2013 I took my 2001 PT Cruiser to Midway Jeep Chrysler for a general inspection. I was told several items, including a new timing belt and water pump were needed. I agreed to the repairs. April of 2014 I returned for an oil change and routine inspection. I was told, once again, all of the items repaired last year needed to be replaced again. I informed them these parts were replaced last year. Upon looking up the service record, they confirmed the repairs had been done, but the water pump was leaking and should be replaced. I questioned why this part only lasted 14 months. The warranty on the part was only good for 12 months. Once again, I had the part replace which cost me an additional @1200 in repairs. I feel either the part was defective or the repairs in 2013 were not done correctly. This part should have lasted for years of service. It seemed no one was concerned about the cost to me or the fact this part should have lasted much longer. I've trusted Midway for years, but now will never return for service on my vehicle or to purchase a new one.Desired Settlement: Since the work has been done, all I would ask is that my credit card be reimbursed the cost of the parts replaced. This was clearly a defective water pump, or poor installation resulting in the need for replacement.

Business

Response:

We have reached out to the Customer to discuss the situation.

Review: In Aug of 2013 I purchased a brand new jeep wrangler unlimited. I paid with a loan check from my bank and also used the value of my trade in. I paid approx 29,000 in the loan and another 7k in my trade in. the vehicle was priced over 36k. I wasn't too happy with the sales team, he wasn't very educated on the vehicle and said the jeep had extras that weren't in my model purchases.. oh well water under the bridge, no one to blame but myself. however, after a drive or two I started to get extreme lower back pain. I thought it was from exercising or something, didn't think anything of it. but as time has gone on I can now hardly walk. and I cannot drive the jeep 5 minutes away to the store without days of pain. I can't sleep , I can't walk. I had a number of Dr visits at the local va hospital for back pain. there is something wrong with my seats. the stock seats have something wrong with them, I have had a number of family members say the same things to me about riding passenger and or driving for me when I could not drive for myself. I have contacted the dealership numerous times. I've spoken to sales, to services, and to members of management. every prerson I talk to gives me a different excuse or line about what is causing the issue. Ive been online and found a number of jeep owners complaining of the same issues. I purchased 2 different aftermarket seats hoping to fix the situation with no luck. there is something wrong with the mounting brackets, the angle or the height. what ever it is its beyond my level of fixing. I cannot dive the jeep anymore. it just sits in my driveway and I'm stranded at home. because if I drive it I'm bed ridden for the next 5 days after a short 10 min drive. I asked jeep employees what I can do, their answer is to trade it in at a loss of 10 to 15 k and get another jeep that could have the same issue. my jeep is covered under warranty but apparently warranty doesn't replace faulty parts unless said parts are recalled. the jeep in brand new, only 6k miles on it. I just want to get a car I can actually drive, without losing a ton of money on buying this lemon. I need someone to take this situation seriously and humanly. Im a person and it sucks that this happened, but the dealership shouldn't just throw their hands up and say oh well… were gonna rip you off on another trade in and then put you in another car that could have the same problems.Desired Settlement: im not interested in doing business with a company that treats their costumers this way. I just want to return the jeep, pay off my loan and find another car that will not injury my body any further. I have contacted everyone I can to solve this problem with little forward progress. I just want to be treated with the respect I deserve as a costumer. if it was my business and someone came in with this particular issue Id help them out. jeep and chrysler are billion dollar companies. what is one persons assistance going to do to their profit margins. there is something seriously wrong with the new design of the jeep seats, and jeep seems to care less. so here we are. I need some assistance. I can't drive and I can't seem to get a fair shake at the dealership. so now I have to get rid of the lemon somewhere else. I need a car I can drive

Business

Response:

We have scheduled a vehicle inspection with Mr. [redacted] for Friday, January 24 at 10 AM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

im not rejecting the offer, however I only have 7 days to reply or this dispute will be deleted… I have a meeting on friday morning the 24 of jan.. I will attend said meeting and then decide if they are offering a fair resolution to this situation.. I am extremely skeptical about this said meeting, due to previous meeting and phone calls I've made to the dealership in the past months.. I will email the Revdex.com as soon as I know what happens tomorrow.

Regards,

Review: I was guaranteed the vehicle with options I wanted was on site. I was asvides the vhicle I wanted was not available, but the sound system options I wanted would be reasonably available, and after the purchase I have been advised othrwwise at a price that is not available. Jeep/Mopar has failed by its dealers who beg for an accepatable survey to mee their gols. Not only did I pay for upgraded parts, I was told AFTER THE FACT that the sound system option I was promised was not available for the model of the vehicle I had not only requested to purchse, but was promised was available in stock, by the dealer who has bragged they are they largest volume dealer in the county who would be able to work with me with my purschase. they also lied about financing terms and warranties. this is an unnaccepatbable consumer fruad practice and I have been mislead by the dealer manager under deceptive practices, especially when I was guaranteed the vhicle with optons I requested were to be in dealer stock, and were in fact not. I was also advised that the used vehicle I was looking at did also not hve the premium sound option I wanted, and was mislead by the manager to beleive the published options were in fact not available against online publications.Desired Settlement: I wasnt the upgraded sound suystem iu was promised was available.

Business

Response:

We have contacted [redacted], and have agreed to meet. The meeting has not yet occurred. We are trying to contact him to schedule a time.

Review: Have a 2012 jeep wrangler with 3031 miles. Broke down on the freeway and was towed to said dealership On 05 SEP 2013.

Discovered that the clutch had came lose inside the housing and is destroyed. There are a few problems here.

1. They are refusing to fix it under the 12000mile/12month wear and tear warranty due to cosmetic damage to the underside of my vehicle.

2. They are refusing to fix it under warranty based on assumptions (they believe I got stuck on a rock somewhere and burnt out my clutch)

3. They cannot prove to me without a reasonable doubt that I did anything to cause this issue.

4. Except to decline my warranty 2weeks ago, the service manager has been avoiding me as well as the chrysler representatives completely. I have called everyday without being able to get ahold of him. I have left multiple voicemails, yet have not received a single call back. And unfortunately chrysler cannot help me without being able to deal with said manager themselves. I have tried relentlessly to resolve this issue with complete failure.Desired Settlement: I just want them to hold up their end of the deal and fix my vehicle under their warranty as it should.

Business

Response:

We have reviewed the file and spoken to our Service Manager regarding this issue. The Customers repair has not been denied by Midway. Chrysler corporation has denied the repair under the Manufacturers Warranty based on an inspection of the vehicle by a Chrysler representative. The Chrysler representative inspected the vehicle as well as took photographs for the record when the vehicle was at Midway for repairs. Subsequently, the repair in question was not authorized by the manufacturer.

Review: Dealership charged me 100.00 for an extended warranty deductible and the problems remain. Attempts to contact

[redacted] have gone unanswered and ignored.

Vehicle still has snapping feeling in steering wheel ,and clunk in left front of vehicle.Desired Settlement: I would like the 100.00 deductible refunded to my [redacted]

Business

Response:

Prior to receiving this Revdex.com Complaint, our service manager was in contact with Mr [redacted] and has arranged for him to return to the dealership on 10/11/2014.

Sincerely,

https://www.facebook.com/midwayfans

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Midway Jeeps response is not accepted because the problems with the vehicle have not been resolved.

I have only made arrangements to visit the dealership again, and have a test drive arranged with either the repair technician,or the service manager.

No repairs have yet to correct the problems, and therefor I am not cancelling any complaints against the dealership at this time.

Regards,

Business

Response:

Please be advised that theis complain is not directed to me, but rather to the new owners

Review: I went to Midway Jeep and found the Jeep I wanted. After negotiating a while, the dealership was at 175 per month and I wanted to be at 115 per month. Dealer said they couldn't do it. I was about to leave and then he, [redacted], said 129 per month. I said no. Call me when it's 115. Then just before I left he said 115 and we have a deal? Yes I said. So I filled out the application and signed the privacy document. A while later [redacted] came back with new numbers due to my credit score being a little low. So we negotiated more. I added $3000 down to the deal and there was an extra $1000 rebate for owning a VW. [redacted] ran the numbers and agreed on 118.00 per month.In order to complete the process, I gave him a copy of my license, a copy of my insurance card and the also needed the title to my trade and a copy of the registration of the VW, my friend's car, for the extra rebate. My friend went to get these documents at my apt and came back.A few hours passed from the time we struck the deal and when [redacted] came back with a change. He stated that a data entry error by his boss changed the payment from 118 per to 458 per month! I honestly thought they he was kidding.After all this time of negotiating and waiting, getting the documentation requested, they come back with a data entry error resulting in 340 per month difference! They would not honor the deal even though they ran the numbers and didn't even question the amount and agreed upon the deal. The utter unethical behavior of this dealership is appalling. The deal should have been honored. I believe that this was a case of bait and switch and they wanted me to suck up the difference. How can the manager that makes these deals every day not question the numbers that he calculated himself??!! Please let me know if there is any course of action that I can take.Desired Settlement: I would like the dealership to honor the original agreement.