Midway Motorsports LLC

To Whom It May Concern:I have the read the complaint received at your office by Mr [redacted] I respectfully ask for an approximately day extension period to respond to this complaint so I may contact the Secretary of State and request a history report This will provide me with a history of miles reported from the time we obtained the vehicle to the time it was sold to Mr [redacted] I thank you in advance for your consideration in granting me this request I will inform you as soon as the report is received and reviewed

Although all our cars are sold “AS IS” and the client signed the “AS IS” buyers guide when he purchased the car, we do everything we can to make sure all our customers are happyThe owner, [redacted] spoke to the customer this week and we have come to an agreementThe dealership is paying for the labor to install the new motor and the customer is paying for the motorThe customer is very happy with this agreement and we are happy to take care of our customersWe apologize for this matterIt is under control and taken care of

Initial Business Response / [redacted] (1000, 8, 2014/10/23) */ Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/04/14) */ after many attempts at getting my issues with my truck resolved with the finance company and dealer I finally gave my truck up in voluntary repossession because truck was in really bad shapelong story short I want to file a complaint on this dealer because they use dishonest practices when they sell vehicles, such as lying to the finance companies to get customers approved because some customers other wise would not get approvedthe same happened to me the sales man [redacted] encouraged me to lie to the finance company and he promised me that I would drive home that same day with my new purchasethis dealer needs to be placed under investigation for their fraudulent practices and look into if they encouraged other customers to lie as well to the finance companyalso the finance company ( [redacted] ) needs to be alerted of what the dealership is doing Final Business Response / [redacted] (4000, 16, 2015/04/21) */ Ms***, I have read the complaint that reopened the case regarding Mr [redacted] on a Nissan MuranoAs I stated in my response dated April 13, to his complaint submitted on or about April Mr [redacted] had the opportunity to trade his vehicle in at Midway Motorsports or any dealership of his choiceOur staff at Midway Motorsports makes every effort to resolve disputes and please our customersUnfortunately Mr [redacted] voluntarily returned his vehicle to the lender so we are unable to trade him out of it or address any issues he claimed he had with itWe were disappointed to learn that Mr [redacted] returned the vehicle because we are no longer in a position to help himIf I can be of further assistance I hope that you will call me directly [redacted] XXX XXX XXXX ext Final Consumer Response / [redacted] (4200, 18, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not a accept the businesses response because a month ago I did in fact take the truck to trade it inI filled out an application and had a down payment, but the salesman told me that they tried all they could but the finance company did not approve the applicationI called [redacted] the next day to see what the problem was why I didn't get approved and ,***, the [redacted] manager said they never received no application from midway motorsports, and the very own manager told me that midway motorsports had lied to me I was left with.no choice but giving up the truck if the dealer ship really wants to discuss the issue they can call me at XXXXXXXXXXUntil then I stand by my complaint that midway motorsports are liars and scammersI will make sure to let other people know as well to stay away from this dealership

Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX XXX XXXX ext Contact Email: [redacted] @comcast.net Ms***, I have read the complaint submitted to the office of the Revdex.com by Mr [redacted] Mr [redacted] did in fact purchase a vehicle from Midway Motorsports on 11/07/Of course it is impossible to determine how a vehicle is being handled once it leaves our lotWe have maintenance data dating as far back as showing the vehicle was regularly maintainedMr [redacted] did not purchase an extended service contract to protect his investment and therefore purchased the vehicle "as is." In good faith we had the vehicle towed at Mr [redacted] ' expense to have our mechanic look at the vehicleIt has been determined that extensive damage has been doneI have spoken to the general manager and mentioned to him that Mr [redacted] is a student and has no financial means to pay for the damages done to the vehicleThe general manager in good faith has agreed to refund Mr [redacted] ' down payment in fullI will personally handle the return of Mr [redacted] ' down payment and he may contact me immediately to make arrangements to pick up a checkI am available Mon - Fri - p.mmy name is Annemarie and I can be reached at XXX XXX XXXX ext Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept their offer of my refund, but they haven't give me my refund moneyI talk to [redacted] and she told me I could pick it up last friday, febXX XXXX, but when I was about to pick up my refundShe change her mind and reschedule it for monday feband she told to call herI don't understand why is taking this long as if they're avoiding paying me back my refundI said "No" on the complain response because it will expire today febXX XXXX and it still has not been satisfiedThank you Final Business Response / [redacted] (4000, 9, 2015/02/13) */ Ms***, I recently received a letter dated February 9, from the Better Business regarding Mr [redacted] ' refundThere is a check here waiting for Mr [redacted] he can pick it up at his convenienceOur store is open Friday 9-9, Sat9-closed SundayMon-Thurs9- Thank you [redacted]

I have read the complaint submitted to the office of The Revdex.com by Mr [redacted] Mr [redacted] payoff on his trawas forwarded to [redacted] on December 14, It does take a couple of days to receive the payment and then post it to a customers account I have checked with our bank and have been informed that the check we sent has not cleared our account as of yet Therefore, we must allow until the end of the week to see if the check clears If the check does not clear by Friday December 22, we will request that our financial institution issue a stop order on the check and we will issue a replacement check to forward to [redacted] We apologize for any inconvenience and miscommunication Please feel free to contact me directly at [redacted] extThe staff at Midway Motorsports values every customer and makes every effort to satisfy their car buying needs

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern: I have the read the complaint received at your office by Mr [redacted] [redacted] I respectfully ask for an approximately day extension period to respond to this complaint so I may contact the Secretary of State and request a history report This will provide me with a history of miles reported from the time we obtained the vehicle to the time it was sold to Mr [redacted] I thank you in advance for your consideration in granting me this request I will inform you as soon as the report is received and reviewed

Initial Business Response /* (1000, 11, 2015/09/03) */
Ms***,
Good AfternoonFirst of all, I respectfully request that you change your records to reflect that Midway Motorsports did in fact respond to the initial complaint submitted to the office of the attorney general by
*** ***Once on August 18, and again on August XX XXXXI also received a confirmation from your office that you did indeed receive my responseSecondly, according to my conversation with *** the owner of Midway Motorsports Ms*** has never obtained full coverage insurance on her vehicle and has been very dishonest about the problems she is having with her vehicleAt this time *** would like to remain in good standing with his lenders and therefore is willing to purchase the balance of the loan for Ms*** in good faithShe is encouraged to call me so I can assist her in completing this process
Thank you
*** ***
Initial Consumer Rebuttal /* (2000, 13, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the dealer purchasing the loan backI would also like for this to not show up on my credit reportI do feel like the wording that was used as saying I was being dishonest is incorrect about the issues with this vehicle that I have not had since it has been sitting in the dealers lot for almost monthsI will be contacting the dealers office to finalize this process

Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: *** Office Manager
Contact Phone: XXX XXX XXXX ext
Contact Email: ***@comcast.net
Ms***,
I have read the complaint submitted to the office of the Revdex.com by Mr*** ***
Mr*** did in fact purchase a vehicle from Midway Motorsports on 11/07/Of course it is impossible to determine how a vehicle is being handled once it leaves our lotWe have maintenance data dating as far back as showing the vehicle was regularly maintainedMr*** did not purchase an extended service contract to protect his investment and therefore purchased the vehicle "as is." In good faith we had the vehicle towed at Mr***' expense to have our mechanic look at the vehicleIt has been determined that extensive damage has been doneI have spoken to the general manager and mentioned to him that Mr*** is a student and has no financial means to pay for the damages done to the vehicleThe general manager in good faith has agreed to refund Mr***' down payment in fullI will personally handle the return of Mr***' down payment and he may contact me immediately to make arrangements to pick up a checkI am available Mon - Fri - p.mmy name is Annemarie and I can be reached at XXX XXX XXXX ext
Initial Consumer Rebuttal /* (3000, 7, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their offer of my refund, but they haven't give me my refund moneyI talk to *** *** and she told me I could pick it up last friday, febXX XXXX, but when I was about to pick up my refundShe change her mind and reschedule it for monday feband she told to call herI don't understand why is taking this long as if they're avoiding paying me back my refundI said "No" on the complain response because it will expire today febXX XXXX and it still has not been satisfiedThank you
Final Business Response /* (4000, 9, 2015/02/13) */
Ms***,
I recently received a letter dated February 9, from the Better Business regarding Mr***' refundThere is a check here waiting for Mr*** he can pick it up at his convenienceOur store is open Friday 9-9, Sat9-closed SundayMon-Thurs9-
Thank you
***

Initial Business Response /* (1000, 11, 2015/09/03) */
Ms***,
Good AfternoonFirst of all, I respectfully request that you change your records to reflect that Midway Motorsports did in fact respond to the initial complaint submitted to the office of the attorney general by ***
***Once on August 18, and again on August XX XXXXI also received a confirmation from your office that you did indeed receive my responseSecondly, according to my conversation with *** the owner of Midway Motorsports Ms*** has never obtained full coverage insurance on her vehicle and has been very dishonest about the problems she is having with her vehicleAt this time *** would like to remain in good standing with his lenders and therefore is willing to purchase the balance of the loan for Ms*** in good faithShe is encouraged to call me so I can assist her in completing this process
Thank you
*** ***
Initial Consumer Rebuttal /* (2000, 13, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the dealer purchasing the loan backI would also like for this to not show up on my credit reportI do feel like the wording that was used as saying I was being dishonest is incorrect about the issues with this vehicle that I have not had since it has been sitting in the dealers lot for almost monthsI will be contacting the dealers office to finalize this process

I have read the complaint submitted to the office of The Revdex.com by Mr. [redacted].  Mr. [redacted] payoff on his trade-in was forwarded to [redacted] on December 14, 2017.  It does take a couple of days to receive the payment and then post it to a customers account.  I...

have checked with our bank and have been informed that the check we sent has not cleared our account as of yet.  Therefore, we must allow until the end of the week to see if the check clears.  If the check does not clear by Friday December 22, 2017 we will request that our financial institution issue a stop order on the check and we will issue a replacement check to forward to [redacted].  We apologize for any inconvenience and miscommunication.  Please feel free to contact me directly at [redacted] ext. 103. The staff at Midway Motorsports values every customer and makes every effort to satisfy their car buying needs.

Although all our cars are sold “AS IS” and the client signed the “AS IS” buyers guide when he purchased the car, we do everything we can to make sure all our customers are happy. The owner, [redacted] spoke to the customer this week and we have come to an agreement. The dealership is paying...

for the labor to install the new motor and the customer is paying for the motor. The customer is very happy with this agreement and we are happy to take care of our customers. We apologize for this matter. It is under control and taken care of.

Initial Business Response /* (1000, 8, 2014/10/23) */
Initial Consumer Rebuttal /* (3000, 14, 2015/04/14) */
after many attempts at getting my issues with my truck resolved with the finance company and dealer I finally gave my truck up in voluntary repossession because truck was...

in really bad shape. long story short I want to file a complaint on this dealer because they use dishonest practices when they sell vehicles, such as lying to the finance companies to get customers approved because some customers other wise would not get approved. the same happened to me the sales man [redacted] encouraged me to lie to the finance company and he promised me that I would drive home that same day with my new purchase. this dealer needs to be placed under investigation for their fraudulent practices and look into if they encouraged other customers to lie as well to the finance company. also the finance company ([redacted]) needs to be alerted of what the dealership is doing.
Final Business Response /* (4000, 16, 2015/04/21) */
Ms. [redacted],
I have read the complaint that reopened the case regarding Mr. [redacted] on a 2007 Nissan Murano. As I stated in my response dated April 13, 2015 to his complaint submitted on or about April 8 Mr. [redacted] had the opportunity to trade his vehicle in at Midway Motorsports or any dealership of his choice. Our staff at Midway Motorsports makes every effort to resolve disputes and please our customers. Unfortunately Mr. [redacted] voluntarily returned his vehicle to the lender so we are unable to trade him out of it or address any issues he claimed he had with it. We were disappointed to learn that Mr. [redacted] returned the vehicle because we are no longer in a position to help him. If I can be of further assistance I hope that you will call me directly [redacted] XXX XXX XXXX ext 111.
Final Consumer Response /* (4200, 18, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not a accept the businesses response because a month ago I did in fact take the truck to trade it in. I filled out an application and had a down payment, but the salesman told me that they tried all they could but the finance company did not approve the application. I called [redacted] the next day to see what the problem was why I didn't get approved and ,[redacted], the [redacted] manager said they never received no application from midway motorsports, and the very own manager told me that midway motorsports had lied to me.
I was left with.no choice but giving up the truck if the dealer ship really wants to discuss the issue they can call me at XXXXXXXXXX. Until then I stand by my complaint that midway motorsports are liars and scammers. I will make sure to let other people know as well to stay away from this dealership.

To Whom It May Concern:
I have the read the complaint received at your office by Mr. [redacted]...

[redacted].  I respectfully ask for an approximately 14 day extension period to respond to this complaint so I may contact the Secretary of State and request a history report.  This will provide me with a history of miles reported from the time we obtained the vehicle to the time it was sold to Mr. [redacted]. 
I thank you in advance for your consideration in  granting me this request.  I will inform you as soon as the report is received and reviewed.

I was a returning customer however went to purchase a second vehicle and has a aweful experience they called me the night before said I was approved when I went the next day the vehicle they had for me had black mold under the seats and looked like it came out of a war zone when I told them I didn't want the vehicle and picked a less expensive vehicle they said they would switch the vehicle with the finance company while this was being done another customer jumped into the vehicle I was buying? When I asked why the manger Ron became very rude then offered me a jeep which I said I didn't want then left us sitting there for two hours then came back and said the finance company wouldn't go for the deal?? I called the finance company they said they never called and gave me my approval code and sent me to another dealer in which I got a newer better vehicle with less miles and put less money down!! Don't waste your time with these clowns I got a total run around. Also when I complained on their fb page they wrote a bunch of lies even wrote that I don't pay my bills really?? I'm reestablishing my credit has gone up over 100 points since July!! Stay clear of this dealer there are better ones out there that treat their customers with respect!!!!

Although all our cars are sold “AS IS” and the client signed the “AS IS” buyers guide when he purchased the car, we do everything we can to make sure all our customers are happy. The owner, [redacted] spoke to the customer this week and we have come to an agreement. The dealership is...

paying for the labor to install the new motor and the customer is paying for the motor. The customer is very happy with this agreement and we are happy to take care of our customers. We apologize for this matter. It is under control and taken care of.

To Whom It May Concern:I have the read the complaint received at your office by Mr. [redacted].  I respectfully ask for an approximately 14 day extension period to respond to this complaint so I may contact the Secretary of State and request a history report.  This will...

provide me with a history of miles reported from the time we obtained the vehicle to the time it was sold to Mr. [redacted]. I thank you in advance for your consideration in  granting me this request.  I will inform you as soon as the report is received and reviewed.

Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: [redacted] Office Manager
Contact Phone: XXX XXX XXXX ext 103
Contact Email: [redacted]@comcast.net
Ms. [redacted],
I have read the complaint submitted to the office of the Revdex.com by Mr. [redacted]. Mr....

[redacted] did in fact purchase a vehicle from Midway Motorsports on 11/07/2014. Of course it is impossible to determine how a vehicle is being handled once it leaves our lot. We have maintenance data dating as far back as 2004 showing the vehicle was regularly maintained. Mr. [redacted] did not purchase an extended service contract to protect his investment and therefore purchased the vehicle "as is." In good faith we had the vehicle towed at Mr. [redacted]' expense to have our mechanic look at the vehicle. It has been determined that extensive damage has been done. I have spoken to the general manager and mentioned to him that Mr. [redacted] is a student and has no financial means to pay for the damages done to the vehicle. The general manager in good faith has agreed to refund Mr. [redacted]' down payment in full. I will personally handle the return of Mr. [redacted]' down payment and he may contact me immediately to make arrangements to pick up a check. I am available Mon - Fri 10 - 2 p.m. my name is Annemarie and I can be reached at XXX XXX XXXX ext. 103.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their offer of my refund, but they haven't give me my refund money. I talk to [redacted] and she told me I could pick it up last friday, feb. XX XXXX, but when I was about to pick up my refund. She change her mind and reschedule it for monday feb. 09 and she told to call her. I don't understand why is taking this long as if they're avoiding paying me back my refund. I said "No" on the complain response because it will expire today feb. XX XXXX and it still has not been satisfied. Thank you.
Final Business Response /* (4000, 9, 2015/02/13) */
Ms. [redacted],
I recently received a letter dated February 9, 2015 from the Better Business regarding Mr. [redacted]' refund. There is a check here waiting for Mr. [redacted] he can pick it up at his convenience. Our store is open Friday 9-9, Sat. 9-9 closed Sunday. Mon-Thurs. 9-9.
Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]