Midway Property Management

I am rejecting this response because: I was told this was a stone floor that would last forever When I insisted I get something in writing they gave me the owners signature on a care sheet for a bath tub When the General Manager came back to touch up the peeling paint I questioned why there was not a care sheet and guarantee for the floor restoration He (***) told me they do not guarantee the floor I crossed out the word tub and told him I wrote in garage floor I will fax you what they gave me They are falsely selling these floor restorations as stone floors when all they are doing is painting the floor Their samples of the floors are about an eighth of an inch thick They also had before and after pictures of floors they restored My complaint is I did not get a stone floor, maintenance free and even $is way overpriced Also, the owner of the business is years old and may not be in business next year And even if they did the floor over, they would have to do it next year as it is too cold Even then, if it peeled in days I can assure you it will peel again I offered to split the difference with them and we both cut our losses

We did not just paint the floorIt is a stone product that takes a special spray gun to put it downWe have done many jobs that have never failed.The paint on the customers garage floor before was peeling before we spray paintedIf we redo the floor we have to strip all the customers paint off the floor before we respray

The customer was told the job is $a sq ftThe job was cut in half to give a very good dealThe stone product have never been a problem for usThecustomer is asking for $back, which will not cover the stone product or the men that spent all day at the customers houseThe reason
the customeris asking $back, their new car backed into something and they want to get it fixed on usWe told the customer if the floor peels over the winter we will redothe hole floor for freeWe gave the customer a life long guarantee for the price

I am rejecting this response because:I asked for half of the $because this floor was supposed to be no maintenance and last forever He only offered me $ All this is is paint, which is what was on the floor initially The floor is now peeling in two other areas and the floor is only months old The General Manager took responsibility and said he should have removed all of the old paint Again, I paid for a STONE floor and this was only paint with chips The samples they show are misleading at best I am going to take him to small claims court because we are out $and the floor did not even last months This company is as crooked as they come There are many complaints online when you google MrUgly, of people who are dissatisfied One complaint gave him a rating of and said only because there was not
Regards,
Rita Martino

I am rejecting this response because:
I was told this was a stone floor that would last forever.  When I insisted I get something in writing they gave me the owners signature on a care sheet for a bath tub.  When the General Manager came back to touch up the peeling paint I questioned why there was not a care sheet and guarantee for the floor restoration.  He ([redacted]) told me they do not guarantee the floor.   I crossed out the word tub and told him I wrote in garage floor.  I will fax you what they gave me.  They are falsely selling these floor restorations as stone floors when all they are doing is painting the floor.  Their samples of the floors are about an eighth of an inch thick.  They also had before and after pictures of floors they restored.  My complaint is I did not get a stone floor, maintenance free and even $1300.00 is way overpriced.  Also, the owner of the business is 80 years old and may not be in business next year.  And even if they did the floor over, they would have to do it next year as it is too cold.  Even then, if it peeled in 10 days I can assure you it will peel again.  I offered to split the difference with them and we both cut our losses.

we never had a compliant like this in all the years we have doing business. we have spoke to the customer and came up witha figure. We have sent the customer a check and it is completed.