Midway Ranches

Revdex.com of San Diego Re: Complaint #[redacted]   To whom it may concern:      Creative Marketing Incentives Group (CMIG) is an online marketing company that offers unlimited incentives to members for the low monthly fee of $99.  When a person enrolls as a member, they receive unlimited access to our vacation; dining and electronic incentives.  Our service is simply month-to-month, and a member may cancel at any time.       Below are the terms and conditions the new member must agree to before signing up as a member (taken from the “Terms and Conditions” page from CMIG’S website): You must provide a valid billing method. CMI will immediately charge your account $198. CMI will continue to debit your account automatically every 30 days for $99. This process will remain in full force until CMI receives a cancellation notice through the online support ticket system, conveniently located in your password protected control panel area. We must receive the cancellation notice a minimum of 3 business days (not counting holidays or weekends) prior to your next billing date in order to avoid being billed for the following month. Business days are Monday through Friday only, and do not include holidays or weekends. [redacted]            As stated in the Terms and Conditions above for automatic billing, CMIG requests the Support Ticket be sent THREE business days before the billing date (not counting holidays or weekends). We request this in order to ensure the request to cancel is received on time and that our billing department may properly disable billing.  This Support Ticket system is available in the member’s back office and can be accessed 24 hours a day, seven days a week.      The member’s monthly debit date was the 7th of each month.  The member was made aware of this when initially signing up with our sales agent that the debit would occur on the same date each month, until the member decided to cancel.        Provided in this letter is a copy of a signed “Customer Service Agreement,” which reiterates the Terms and Conditions for cancelling a CMIG membership (Please refer to Appendix A).      Unfortunately, the member submitted their request to cancel a little over three hours before their billing date.  The request to cancel was submitted on 7/6/2016, at 8:43 pm; just a little more than three hours before the billing date of 7/7/2016. The policy is three days, not three hours.  It’s a little unrealistic for a customer to submit a request to cancel long after a formal business day has ended, and expect a company to accommodate them ( Please see Appendix B for a copy of the member’s Support Ticket requesting to cancel).      The member states in their complaint that,” And they were not going to refund the $99.00 back to our business account.”  This is not the case.  What the member was actually told was that their request for a refund would be forwarded to the billing department for review.  Although the member didn’t properly submit a Support Ticket in sufficient enough time, CMIG was still willing to review the issue and determine if they could refund the member after all. The member was advised of this, and this was when the member began making legal threats.       The member was advised once again that although they didn’t submit their request to cancel within the proper time frame, CMIG was willing to consider a refund; however, the agent speaking to the member was not authorized to make that decision themselves.  The request had to be forwarded to the necessary party first.  The member threatened legal action again.       The member also states in their complaint that,” When I told them that I had sent them an email a few days before because he did not receive the email. I ask he check the spam folder however he disagreed to.”      The CMIG service representative DID search the spam folder for the member’s email. None was found.       In the member’s Revdex.com complaint, they state,” I want a refund of all monies to this company. The sum of $198.00.”  To re-cap, the member signed up on June 7, 2016, under the “30 Day Risk Free Trial.”  When the member signed up, and completed a signed “Customer Service Agreement,” the member agreed to the following Terms and Conditions I understand that this program is on a month to month basis and that my authorization is to stay full force and effective until CMIG receives a Support Ticket of cancellation no later than within three (3) business days before CMIG’S debit date. Business days do not include weekends or holidays. The Support Ticket System is located in the member’s password protected Main Control Panel. This program comes with a 30 day money back customer satisfaction. If you use the program and receive at least one redemption of a certificate within 30 days of your initial sign up date, and if you are not fully satisfied for any reason within the first 30 days and you contact us within 30 days of your initial sign up date you will receive a full refund.        The member, unfortunately, failed to meet either of the two Terms and Conditions required under the “30 Day Risk Free Trial Refund” offer: 1) Member must have one (1) paid redemption within the first 30 days 2) Member must submit Support Ticket of cancellation no later than within three (3)             business days before CMIG’S debit date.        If the member had fulfilled these simple requirements, CMIG would have refunded the member’s fees, no questions asked.  Once again, the member explicitly agreed to these Terms and Conditions when signing up (Refer once again to Appendix A). CMIG is unable to refund any fees paid at this time.      If the member has any additional questions, they may contact us at our business number: [redacted]        Thank you for your consideration regarding this matter. Sincerely,   [redacted] CMIG President and CEO