Midway Shoe Repair Reviews (%countItem)
Midway Shoe Repair Rating
Address: 471G Seminole Blvd, Largo, Florida, United States, 33770-3620
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I would appreciate your assistance in retrieving my suitcase from Midway Shoe Repair, 471 G Seminole Boulevard, Largo, Fl.
In March, I was visiting in Largo, and my suitcase needed a zipper repair. On Thursday, March 12, I took the suitcase to Midway Shoe Repair, and I explained to the proprietor, Jacob ***, that I needed the suitcase back by Wednesday, March 18 before I had to fly back to Pennsylvania early on March 19. He said it would cost $9.00 and that I could pick it up on Tuesday afternoon, March 17. When I arrived at his store on the afternoon of March 17, there was a sign saying the store would be closed March 19-24. I left a note with my phone number on the door of his shop and also at the store next door, asking *** to call me as soon as possible. Later that day I also found a home address for Jacob *** (***, Largo, FL) and drove to his home. No one was home, so I left notes on the front and back doors of his home. I tried to call the store several times the next day and since returning home, but there was no answer and no way to leave a message. I had to buy a new suitcase to return home.
Since returning to Pennsylvania, I have tried to call and have also written a letter, mailed to the store with a copy to Jacob's home address, asking him to please ship my suitcase to my home address as soon as possible. The letter to the store was returned with a sticker from the USPS that read "no mail receptacle, unable to forward." I assume the letter to his home was delivered, but I have received no response.
Order_Number: Claim Number
Delivery I would like to have my suitcase shipped to me at my home address. Because the proprietor was not open on March 17, when we had agreed that I would retrieve my suitcase, and because I made every effort to contact him with no response, I believe that shipping charges should be paid by Midway Shoe Repair. I would be happy to pay the $9.00 for the repair if it has been made. It should be noted that Midway Shoe Repair's closure on March 17 was prior to any mandated store closure due to Covid-19.
This is a verbal reply taken by Revdex.com:
The store was closed for weeks due to COVID-19. We will have management reach out to her or she can call us directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your message on Friday, June 19 that Midway Shoe Repair would reach out to me or I could call them directly. I am not sure what more Jacob needs to know; he has my home address, my phone number, and all the information needed to send me my suitcase. To date, I have not heard from him, and I have not received my suitcase. However, as soon as I received your message, I called Midway Shoe Repair on Friday morning, June 19 around 10:30 am. Someone who identified himself as Trevor said that Jacob would be in "within the hour". He said he would have Jacob "give me a call." I left my phone number. No one called.
Friday afternoon, June 19 I called six times between 2 pm and 5 pm, and six times there was no answer. Each time I called, the phone rang 10 times and then there was a recording saying "Memory is full. Enter the remote access code". I was unable to leave a message.
I called again on Saturday morning, June 20 around 11 am. Although Midway advertises that they are open on Saturday morning, there was no answer after 10 rings, other than the "memory is full" recording.
I called again on Monday, June 21. At 2 pm, someone who identified himself as Trevor answered. I said we had spoken on Friday, and he said no, he had not been in since Wednesday. I explained that I was trying to get my suitcase returned, and I asked him to please ask Jacob to call me. He said he would. No one called.
I called again on Tuesday, June 23 at 9:15 and 9:45 am. Each time the phone rang 10 times and again I got the "memory is full" recording, and I was unable to leave a message. When I called again at 10:15 am, Trevor answered the phone. He said he had spoken to Jacob "in passing" and that Jacob said he had shipped my suitcase, although Trevor didn't know when.
As I write this it is Friday afternoon, June 26, and I have not received the suitcase. I would appreciate your keeping this case open until this issue is resolved. I am hoping that the suitcase has indeed been shipped, and if so, I will let you know as soon as I receive it. Thank you for your assistance, especially during these challenging times.
I want you to know that I just received my suitcase! It was sent from Largo on July 2. I must say I am amazed.
Thank you for your patience and your persistence with my case. I appreciate all of your help, especially in these challenging times.
Please stay safe.
Best regards