Midway Vo-Tech

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] lies lies lies....you do not sell a product that is not compatible with each otheri am referring to the amp and speakers:http://www.canton.de/en/hifi/onwall-plus/plus-mx.3rated at watts rms at ohms/ watts rms at ohmsthe amp is:http://www.snapav.com/p-1658-ea-mini-2d-35.aspxrated watts RMS at ohmswatts RMS at ohmswatts RMS at ohmsseems like a bad combo and that could be why it goes into safe mode so the amplifier is not over drawn and blows not a happy camper!?

To whom it may concern,*** was indeed the salesman for *** came into my store Looking for a solution for an audio system for his computerHe specifically asked to see some car audio productsIt is not uncommon to use car audio in home audio applicationsMy salesman was givin a budget of
$to provide *** with a custom subwoofer encloser, amplifer and subwoofer as well as cables and wire for hook upOur store policy is to get money down on any special orders or custom work we doHis custom encloser did take longer than typical, due to a high work load*** was made aware of thisAbout a week ago I talked with *** and learned what he was tring to doI offered him a better solution, the one he is currently complaining about*** even offer to spend more money to have better equipmentThere are two possible reasons why he thinks it does not sound the way he thinks it shouldHe declined the subwoofer that was supposed to be part of the systemThe subwoofer brings out the substance of the music and was a critical part of the systemSecondly, the system was not hooked up by Extreme AudioThis leaves the door open for multiple mistakes, such as incorrect output setting on the source that is hooked up or improper EQ settingsI personally hooked up this system at my store and was playing it very loudSo load that one my employees came from the install bay to see what was going onAs for the sub/video cable, he was never told it was included for freeIn the demo we gave him we used a very low quality cable and he made a point of saying how cheap it wasThe quality cable we sold him says video on the packaging, but can be used for both video and audio signalsWe have been more than helpful to ***, spending great amounts of time answering his questions on the phone*** has told me he spends an average of 20min on the phone with him every time he calls, which has been at least ten times in the last couple of daysWhat is strange, is that we haven't received a call from him about this issueWe did however received a phone call from the manufacturer today asking what the deal is with this customer,***, constantly calling them about their product and spending unusual lengths of time on the phone with them I can assure that everything works as stated via the manufacturer and is correctly paired to achieved optimal results for the moneyI will not give any refunds because there is nothing wrong with the products that was soldAs stated above, the subwoofer I quoted is needed for proper results and professional installation is highly recommended. Feel free to contact me with any more concerns.Thanks,
*** *** Co-owner / Extreme Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] lies lies lies....you do not sell a product that is not compatible with each otheri am referring to the amp and speakers:http://www.canton.de/en/hifi/onwall-plus/plus-mx.3rated at 40 watts rms at 8 ohms/ 70 watts rms at 4 ohmsthe amp is:http://www.snapav.com/p-1658-ea-mini-2d-35.aspxrated 26 watts RMS at 8 ohms35 watts RMS at 6 ohms35 watts RMS at 4 ohmsseems like a bad combo and that could be why it goes into safe mode so the amplifier is not over drawn and blows.  not a happy camper!?

The customer has yet to contact my Manitowoc location, where he purchased the products. He still refuses to pay for professional installation. He did however contact my Appleton location today. As stated before, this system was hooked up in my showroom and was playing perfectly for the customer to hear before he purchased it. Also the customer is making new claims that  the speaker and amplifier specs do not match up correctly. That has nothing to do with the issues he is having. I am personally running speakers that can handle 400 watts off a 125 watt amplifier. If what he is saying is correct, then my system should have the same if not bigger problems then his, based on his recent claim. I have no problem warrantying any products that are defective. If he feels these products are defective, he can bring them back into my store for me to test and send in for warranty if need be. Professional installation is highly recommended.