Midwest Advertising and Publishing, Inc.

Review: I have received numerous calls from this company regarding an outstanding invoice. No one in my office has authorized their services nor do we require this. The bill is for $1079.95 and I believe that my church is being scammed. I am the only person that works in this office and I have never authorized this.Desired Settlement: I would like for this company to stop harassing me about an invoice on services that I did not sign up for.

Consumer

Response:

At this time, I have not been contacted by Premium Yellow Pages regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Thank you for your recent notice of complaint dated October ** . 2013• We regret the delay in processing this file.

Here, at Midwest Advertising we strive to provide excellent and courteous service to all clients and to conduct business in an ethical and timely manner. Unfortunately, despite our best efforts, we also recognize that misunderstandings and disputes may occur occasionally. It is our company policy to research and resolve each issue to mutual satisfaction.

Upon review of this file, the account was already closed. As well , all contact information for [redacted] has been removed from our database and the company has been placed on our Do Not Call list.

We regret the inconvenience this has caused your office. Hopefully, we have resolved the situation with [redacted] to mutual satisfaction. Should you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,

Review: We received Invoice #[redacted] in the amount of $1079.95 by fax after receiving a phone call from premiumyp. stating we owed a past due invoice. When I told them we had placed no advertisning with their company and had no record of any invoice, they stated they would fax copy of invoice. Upon receipt of faxed invoice, I determined they were Midwest Advertising and Publishing Inc. with whom we had closed our account with in 2010. We requested at that time to receive letter of closure and be place on do not contact list. Since that time, we have received invoices from Midwest Marketing and Premiumyp all with same address and phone number. We have letters of closure from [redacted], [redacted], [redacted] stating our account has been closed and be were to be placed on Do Not Call List. They may change their name but their address, phone number and listing is the same. When you call their phone number all you get is a recording to leave message and they will call back. We have tried to settle this over the phone with the company but to no avail.Desired Settlement: We want this company to STOP calling us, to remove our company information from their data base. We wwnt this invoice voided. We would like to receive letter once again stating our account has been closed and we will not be contact by them or any other name they go by in the future.

Business

Response:

Dear [redacted],

We apologize for the delay in responding. We have reviewed the complaint in question.

After investigating the complaint, we have determined that [redacted] may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that account (Inv [redacted]). Misunderstandings do occur between businesses. However, we strive to provide excellent customer service in a courteous and

professional manner. All information regarding [redacted] has been removed from our database. There will be no further pursuit of payment for thi.s account.

Hopefully, this matter has been resolved to Ms. Kloefkorn's satisfaction. We consider this matter as settled.

Should you require further in formation, please do not hesitate to contact us.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your help in this matter.

Sincerely,