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Midwest Allergy Relief Center LLC

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Midwest Allergy Relief Center LLC Reviews (3)

The complaint made by Ms. [redacted] is baffling and completely without merit.  Ms. [redacted] signed a contract on November 8, 2016, which clearly stated (as she acknowledges in her complaint) that any deposit paid would be non-refundable after three days. In January, 2017, almost two months after...

signing it, Ms. [redacted] decided to cancel her contract.  At that time, preliminary preparations had already been made and costs incurred, based on the expectation of work that would be done.                Despite this fact, Rhino Shield agreed to refund that portion of the deposit which remained after all costs were deducted.  Rhino Shield was under no obligation to do so, but was willing to compromise.  The unspent balance of the deposit was returned to Ms. [redacted], along with a simple release agreement acknowledging that the return of the balance of the deposit and its acceptance by Ms. [redacted] would conclude this matter.  Ms. [redacted] again failed to comply with an agreement, as she promptly deposited the money yet continues to claim that she is “owed” the balance of her deposit.                 To reiterate: the contract signed by Ms. [redacted] on November 8, 2016 specified that all deposits were non-refundable after three days.  Two months later, Ms. [redacted] canceled her contract, at which time she forfeited her deposit.  In a spirit of compromise, Rhino Shield voluntarily refunded the unspent portion of Ms. [redacted]’s deposit, which was accepted.  Rhino Shield has attempted to resolve this as amicably as possible, and has gone above and beyond what it was obligated to in order to satisfy Ms. [redacted].

We are aware of her problems.  We have spoken to her on 4 occasions since 5-16-17.  We have called her and left her some phone messages between some of those times we have spoken to her.  We made a trip out to her home to correct the issues and they would Not respond to us at their...

gate or by phone because we failed to connect with her first.  We are scheduled to be at her house to inspect and correct issues on 8-1-17.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I am rejecting this response because it doesn't resolve anything.  The sales representative for Mr. [redacted]'s company misled us in regards to the terms of the contract.  I have requested a meeting with the salesperson, [redacted], Mr. [redacted], my husband and I so that we can discuss exactly what happened.  [redacted] has never been involved in any of the conversations we had with Mr. [redacted] and we would like to opportunity to have him in on the discussion, as opposed to having Mr. [redacted] going back and forth between us.Furthermore, I want a breakdown of these supposed "costs" incurred by Rhino Shield as a result of our contract.  In my discussions with Mr. [redacted], he explicitly stated that there was no product purchased because I pointed out that if they had purchased product, it could be used on another project as there was nothing special or specific about ours.  He insists that they have incurred costs associated with our project, but will not specify what those are.  I don't think it is unreasonable for me to desire to understand where, exactly, this $1753 is coming from.  Bottom line, sales people are the face and the voice of a company and if they are not trustworthy, the company isn't either.  We feel we have been and continue to be treated unfairly and are not satisfied with this proposed resolution because it isn't one.
Regards,
[redacted]

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Address: 3375 N Arlington Heights Rd Ste A, Houston, Illinois, United States, 60004-7701

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