Midwest Auto Sales Reviews (%countItem)
Midwest Auto Sales Rating
Address: 6830 Washington Ave S, Eden Prairie, Minnesota, United States, 55344-3406
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I purchased a vehicle from Midwest Auto Sales, ***, Eden Prairie, MN 55344, , the end of April 2019. In July I had an issue with the brakes so I took the vehicle to a Nissan dealership. There were additional problems with items that had corrosion and loose parts, which Nissan repaired for me for a charge. Along with the charges they gave me an estimate to repair the brakes. I was able to pay the smaller charges but NOT the estimate charge for the brake repairs. Less than a month later my car stalled, off and on while driving home in rush hour traffic. I again took it to the Nissan dealership and was given an estimate to repair for $3500.00 dollars for items that were damaged in a previous accident and my car was now dead. Charges that day were $150 which I paid and now my car is still at the Nissan dealership awaiting a tow which is another charge for me. My warranty company was called by Midwest but after a examination of my vehicle it shown to have had previous front end damage. My first issue were the additional cost of all these extra repairs and the fact that I would never have bought this car had I known it had been in an accident. Midwest did examine the car at the Nissan dealership and determined there had been previous paint work done on the car. Why wasn’t that determined at Midwest’s initial examination? Midwest offered to repair the vehicle for an additional cost to me of $750. I am a single 63 yr old women on disability receiving less than $1,000/month and I live with my son and family because I lack enough money for an apartment and expenses on my own. Saving and working towards purchasing a newer car was my dream and my needs. Yes the car is a used 2014 Nissan Rogue with 94,000 but in less than 2 1/2 months I've paid out additional amounts of money that I can't afford.
I believe that Midwest Auto Sales sold me a car that has cost me numerous amounts of money and is now dead at the Nissan dealersh
Response received via e-mail to Revdex.com, including three attached PDF's. Text of accompanying e-mail reads as follows:
When we heard of Ms. having an issue with her Nissan in August, we responded immediately. One of our staff even went to look at the car at the Nissan service department, spoke to her extended service contract company (a product she bought from her credit union) and went on to offer her a substantially lower repair cost, at a facility we routinely work with.
The email we received from her (In the above attachment) is fraught with mistruths and fabrications. She claims she was grossly and unjustifiably dealt with. NEVER (Please see copies of text messages in above attachement). We also never told her to go to Nissan, let alone forced her. Franchised dealers are the most expensive by far. Fortunately, we have several independent companies we work with regularly, and we regularly refer for a lower cost of repairs. We did not lie to her at any time, before or after the sale. This 93,000 mile Nissan has a clean Carfax History Report, with no accidents showing, which she signed off on a time of purchase (copy in above attachments). Ms. signed multiple times that she was buying a car "as is". (Bill of Sale, Buyers Guide & We Owe in above attachments) We offered her the purchase an extended service contract of which she declined (Signed copy of declining extended service contract in the above attachments). We do not sell any cars with “known” issues. We cannot be responsible for an issue that arises months after purchase. We are compassionate people. We did offer to pay half the repair at the mechanic we use, which was 80% less out of pocket for Ms.. She declined the offer. We do understand people have financial woes, and we have empathy, but we do not feel its fair that the client expects us to pay 100% of the costs to repair her car, months after she bought it.
Sincerely,
Matt
I believe that this company sold me a lemon used car. I brought the car at the end of February and it has already been in the shopper repairs 6 times.
New engine coils x3, tires, rotation, control arms, shocks, struts, crankshaft position sensor.
Every time I take it in its a new problem leading to another problem.
And the issues started right when I drove it off the lot when the check engine came on, they fixed one of the issues but said I was out of luck with the others and now it seems that every month I am in the shop with a different issue.
Greetings:
Thank you for your work on behalf of businesses and consumers. We work hard to build and maintain a very positive reputation. Ms. Price is a valued client, and we will continue to try to help her with her automotive needs.
In this case, we believe the consumer may have distorted expectations of lemon laws and of used cars in general. The 2007 BMW 328xi sedan she bought had 140K miles at time of purchase, and was bought for $5400, (less trade in, plus payoff to lienholder on trade in, as shown in bill of sale).
At 11 years old, with 140K miles, the purchase price was less than 15% of the original cost of the car. If there were maintenance and repair costs in the first 5 months of ownership amounting to approximately one thousand dollars, including new tires, it should not come as a surprise.
Per Minnesota statutes, vehicles over 7 years old and/or with more than 75,000 miles are sold without warranty. We have a conscientious process of inspections, reconditioning, and improvements for all of our cars, young and old. All vehicles are mechanically inspected before they are offered for sale. In the case of Ms. Price’s car, the mechanic recommended numerous items to be completed to bring the car to a standard of readiness for the next owner. All were completed as recommended prior to her purchasing the BMW.
Regarding the trade in car, there is no “72 hour hold notice” to hold trade in cars. I am not aware of such a rule in any state. Although the trade in was sold and paid off, we did offer to trade or exchange the BMW when she reached out to us. At that time Ms. Price declined. Should she change her mind, we would be happy to take the car in trade at fair market value, whenever she may wish to do so.
Enclosed is a full set of copies of sale documents, "As Is" disclosures and copies of service performed prior to her purchase.
Please let me know if you need anything else.
Thank You,
Matt