We apologize for the customer's frustration and inconvenienceUnfortunately parts for appliances are not always available and can be back ordered for several monthsWhen we determine this situation we send out a notice to the customer, which we did on June 20, The estimated date is the only thing we have until the part arrivesWhen the part arrived, we did call and schedule an appointment I believe the transport fee the customer refers to is our trip chargeWe tell every customer about this fee when they schedule their first appOintmentUnfortunately the repair did not workWe do tell all of our customers if they decide not to repair but purchase new from us we will refund part of this trip charge We are a small company and our technicians turn in their paperwork with notes and adjustments the next morning after a callWe always send customers copies of service Invoices when we have finished them in our system and her invoice was finished on July 22, We are not sure why she did not receive one We will send the customer a refund check for $on August 27,and also provide another copy of her invoice showing the charges she has paid forSince we no longer have the old pump, we will leave the new pump with her and not require the return of this new pump for her credit Again, we are truly sorry for the frustration and inconvenience and trust this will settle this matter Sincerely
We apologize for the customer's frustration and inconvenienceUnfortunately parts for appliances are not always available and can be back ordered for several monthsWhen we determine this situation we send out a notice to the customer, which we did on June 20, The estimated date is the only thing we have until the part arrivesWhen the part arrived, we did call and schedule an appointment I believe the transport fee the customer refers to is our trip chargeWe tell every customer about this fee when they schedule their first appOintmentUnfortunately the repair did not workWe do tell all of our customers if they decide not to repair but purchase new from us we will refund part of this trip charge We are a small company and our technicians turn in their paperwork with notes and adjustments the next morning after a callWe always send customers copies of service Invoices when we have finished them in our system and her invoice was finished on July 22, We are not sure why she did not receive one We will send the customer a refund check for $on August 27,and also provide another copy of her invoice showing the charges she has paid forSince we no longer have the old pump, we will leave the new pump with her and not require the return of this new pump for her credit Again, we are truly sorry for the frustration and inconvenience and trust this will settle this matter Sincerely