Midwest Brows & Beauty Reviews (%countItem)
Midwest Brows & Beauty Rating
Address: 17901 River Rd Ste F, Noblesville, Indiana, United States, 46062
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I
had permenant makeup service preformed with this company.I
paid $525.00 to this company that state results from service last 12-24 months,
as well as this is a well known idea in this industry. This procedure typically
takes two sessions 6-12 weeks apart.I initially went in in Feb.2020 Second
Session May2020.Company states full results after healing process(6+ weeks).
After healing, my pigment was almost non existant and what was left actualy
changed shape! I
reached out to this company, and Kasey said we needed to book another
appointment and results due to 12 week span with the shut down.I reluctantly
agreed at first. He asked me to send in pcitures,as I did. After consulting
with now five other permenant makeup artists/ two of them being spa owners on
separate occasions for a second opinion, I contacted MIdwest brows and Beauty a
few days after allowing Kasey to schedule sppoinment, with compalint and asking
to repectfully cancel my appoinment, I now realized the issue wasn't able to be
fixed at this establishment. When contacting other artists, I sent
pictures as well as they took a look in person.They all agreed these are not
normal results. I was told by another artist that 12 weeks was still an
appropriate period of time and should not have been the reasoning for pigment
loss/ shape change/uneveness, and no actual hair strokes.The other artists
replied similiarly, and stated the shape migrated upward as a result of artist
angle and depth of the blade.Other
artist also asked about aftercare procedure, that Midwest Brows and Beauty gave
me topical product and instructions that I followed precisley to insure good
results.I sent a picture to another artist of what product was sent home with
me. She responded that the product had so much oil in it it was probably also
the reason for pigment loss.Other artists also responded that since I have a
bit dryer skin the pigment should have stayed incredablly well,with no problem,
with better resutls than someoe with oilier skin type.During my first session
with Midwest, the artist continually said, " It takes time to build a
brow" she told me not to expect much pigmaent left after the first
session,so I didnt worry initially.I kindly reached out to artist personally asking
a few extra questions about next apoinment and trying to be
kind,encouraging, and supportive during the time that everythig was shut
down, as she had stated she was having a stressful time. Becuase she had told
me not to expect much pigment after first session after healing, I told her I
loved the work she did, agian being encouraging and hopeful for second
appoinment.I
even spent an extra 100.00 at second session, as artist raved about how amazing
and how much better my results would be.I decided this would be great to insure
results, especially since I lived further away, and didn't particularly want to
spend any more time and money. After
speaking with these artists' I felt that this was indeed the fault of this
company.I canceled the appointment as I felt they could not fix problem. After
speaking with artists, all of them agreed this will have to be redone, and it
hasn't even been three months.There will be another two sessions,and to fix
will cost artists' respective amounts. Another
one of the many reasons I was not comfortable returning to this company is they
had just recently returned from a company trip out of state during this
pandemic.Visiting certian states right now is quarentine mandated, and I did
not feel safe or comfortable with them working on me, being inches frm my face.
This also made me question the companies safety and sanitation practices. With
the very clear pictures I sent this company of the unsatisfactory work
preformed,and with advice of expert artists' in this industry;I requested and
appropriate amount of my payment be returned. I
sent a cordial text with my concerns as well as this information. Kasey
R***, whom co owns this bussiness with his wife Stephanie began exchanging
Emails on this matter. Initally, he was defensive, stating that I signed
paperwork that states, "Client agrees to take full responsibility for
color, shape,and thickness of each and every procedure" I have asked Mr.
R*** on two occassions to please send me the paperwork that was signed. He
has refused to do so.I am upset by this as well, as I believe this incredibly
unprofessional, possibly illegal. He
offered me two options. To schedule another appointment with thier bussiness,
or a $100.00 refund. I kindly replied, I didnt believe that was a
fair agreement. I explained that I had paid $525.00 to the business, and in
just a few short months,I have to pay at least that to another artist to fix
what should have been done correctly the first time, as this company advertise
as specialists in this field, as well as driving to the establishment one way
was an hour drive, fuel expense, tip that I paid to the artist both sessions,
and several hours of time spent I do not believe this is fair.I
explained I have no ill will to the company, and wish them the best with the
bussiness; I just wanted resoultion. I explained I was still losing sevral
hundred dollars, but it if we could compromise, it would go no farther.I feel
that I was being quite fair by compromising costing me, and actually
looking out for the business' intrest, as I have not given any public review.He
agreed to that amount, asking me to sign a non disclosure agreement, and sent
attatchment through email. This non disclosure launguage was absurd for the
nature of this matter.I explained, I would prefer not to sign that document, or
anything unless I had an attorney review. I think it was absurd he requested
that, not having a legal background. I told Mr. R, as long as we had an agreement,
I had no intentions of speaking to anyone of this matter.I told him I would
write an email agreeing upon some of the statements in his proposed non
disclosure agreement. He declined and said ,"There is nothing binding with
Email" "If we can not agree on that, I will have to maintain my
offer of $!00.00". I stated, "Respectfully, email is indeed
legally binding, if you thought Email wasn't legal binding what
assurance do I have you will refund my money." As I am under impression,
email is indeed legally binding. Next Email he sent he said, "It's
unfortunate we couldn't come to an agreement"I believe he had no intention of refunding any money, as he
quickly replied "It's unfortunate we couldn't come to
agreement" as he thought by his own words"There's nothing
Binding with email" and I am concerned with the ethics and
professionalism of this company. I feel that I was very agreeable and that
this could have been easily resolved.
It is unfortunate we have not been able to agree on a satisfactory resolution.
As stated by the client, microblading is a 2 step process. The 2nd step is to take place 8 weeks after the 1st appointment. While there is some wiggle room here, it is our opinion that the wiggle room is +/- 2 weeks. Once you go beyond this time window, results vary greatly and getting your desired result is much more difficult. The first appointment was February 27th, the 2nd appointment was May 22nd (12 weeks + 1 day). Initially, the touch up was scheduled within the tolerable time window. However, due to the governor's statewide non-essential business shutdown, the appointment was forced to be rescheduled and delayed beyond the tolerable time window. However, we wanted to do our best to provide the results desired, so we completed the 8-wk touchup far beyond our typical window.
We acknowledge other artists have a different opinion on this matter. We disagree, and operate on our opinion that the touch up is to take place at 8 weeks, with a 2 week tolerance.
The day before her 2nd appointment, she had informed the artist that she loved her brows. We were informed of the dissatisfaction on 8/3, 73 days after the 2nd appointment.The 2 claims made for unsatisfactory results are that the hair strokes have disappeared and that the shape has migrated. While I did not see migration in the pictures she sent me, I did see lack of hair strokes and all around fading. There are many causes for this, almost all of which are out of our control. Failure to follow aftercare procedures, excess sweating, excess moisture (say from steam while bathing), the delayed 2nd appointment, etc.
We have offered a 3rd appointment free of charge. Typically this would have had a $50 fee as we were informed of the dissatisfaction over 30 days after the appointment. However, we happily offered the appointment free of charge. We offered to have our master artist, Stephanie, do the work instead of the artist who originally did the work. Initially she accepted this offer, however she changed her stance on 8/14 and refused this offer. We offered a $100 refund. This was unacceptable to her. She asked for $350 to be refunded, and I agreed to this with the acceptance of a standard non-disclosure agreement for the state of Indiana as found and generated through eforms online.
The waiver she signed on the day of her appointment before any work was done states: C. RESULTS: The Client agrees to accept full responsibility for the color, shape, and thickness of each and every procedure executed by the Specialist, to include but not limited to eyeliner, eyebrows, lips, and/or lip-liner and or beauty mark, or any other permanent cosmetic procedure. The Client acknowledges and agrees that if after the second session a touch-up is needed, the Client must contact the Specialist within 30 days to schedule such in order to avoid an additional charge. I have elected not to attach the waiver to this response as it has her name, address, initials, and signature written on the document by the client. I don't know what confidentiality is given to documents uploaded to this response and do not have client permission to post it here.This section was initialed by the client to signify it had been read and understood.
We were informed of the dissatisfaction on 8/3, 73 days after the 2nd touch up. We still happily offered a 3rd touch up.
Our employees did go to Utah for further education on another service offered. Indiana has no mandate for quarantine after traveling out of state. We require masks for both employees and clients, gloves for employees, sanitize each station between clients, have a registered nurse on staff to enforce sanitation. We use disposable utensils to avoid cross contamination. We require symptomatic employees stay home, and we will reschedule their appointments. None of our employees have been symptomatic since the Utah trip. They have been back for 3 weeks as of this date, and would have been back for 4 weeks by the time her appointment date. Even if we elected to self quarantine, it would have ended a week ago, 2 weeks prior to her scheduled appointment date. However, we understand her reluctance and offered the $100 credit as a courtesy if unwilling to allow us the opportunity to improve the results of the work done. Again, this was declined.
She has informed us she is seeking legal action, so we are withdrawing all offers until legal action is settled. Again, we feel it is unfortunate we were unable to reach an agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is an unacceptable resolution to this matter.
For the poor work preformed, and the amount of money that I paid for a service that was supposed to be done by a professional and a specialist in this field. This dispute has costed me even more time and money.I am requesting full payment reimbursement for all the reasons I have stated previously. Again, five different artists, specializing in this field agreed this was artist error. Again, I followed aftercare instructions precisely, and was given after care topical by your business, artists again agreed this has to much oil and pulled out pigment. Artists’ agreed that the shape change and also pigment loss was due to artists angle and depth of blade. Again artists’ agreed this is not normal results two-three months out, and should last at the very least, one year. Ect.You can not simply say you disagree with five other artists, just because that’s in best interest of your company.
Regards
We disagree with the opinions of the artists you spoke with. Microblading is an art. As with all art, technique is different with each artist. Our opinion is that the touch up is to be done around the 8wk mark, give or take 2 weeks. We are not the only one with that belief. If you google, "when should you have your microblading touch up," the first result from pmuhub.com says "The touch up should be done no earlier than 5 weeks after the first procedure and no later than 10 weeks." the 2nd result on the list from ***.com says, "It is usually required 4-6 weeks after the initial procedure. You shouldn’t ask for it before the 4-week-period ends because the pigment color has not been settled yet. Give your brows time to heal properly." The 3rd result from ***.net says, "This is why we require only 8 weeks to go by before your microblading touch up!" the 4th result from ***.com says, "Touch ups are done no earlier than 5 weeks of your initial procedure and no later than 10 weeks." the 5th result from ***.com says, "The second Microblading session takes place after 4-6 weeks after the initial session." the 6th result from evergreendayspa.com says, "A touch up session after 4-6 weeks is necessary as everyone heals differently, and the outcome will vary." the 7th result from ***.com says, "Touch ups are done no earlier than 5 weeks of your initial procedure and no later than 10 weeks." they even added that they charge an additional fee if you delay beyond 10 weeks. they also add, "Occasionally a third touch up (4-6 weeks later) is necessary for certain clients where the pigment does not take as well to the skin." The 8th result from ***.com says, "In order to ensure that the brows heal perfectly a minimum of two treatments are usually needed 6-10 weeks apart on average." Note that they reference a MINIMUM of 2 treatments are usually needed. I could go on down the google results, but 8 out of 8 have stated their touch ups are less than 10 weeks out. There is some wiggle room as you can see here, but we hold the opinion that beyond 12 weeks is far too long to get the results you desire. I want to mention 1 more opinion... ***.com states, " DURING YOUR 4-8 WEEK FOLLOW-UP WE CAN ASSESS YOUR PIGMENT RETENTION AND MAKE ANY ADJUSTMENTS NEEDED." (capital letters were from her website, not added by me) *** is one of the country's microblading leaders in the industry. The 2 aftercare products that we wend you home with are ink soap, which is widely used around the world for tattoo cleanser, and the *** PMU aftercare healing balm. They are both very widely used throughout the permanent makeup industry. I'm sorry that we were not able to resolve this situation to your liking.