Midwest Clearance Center

Hello, Mrs*** did make a purchase of an Ashley furniture bedroom set from us on May 25th via VISA and several pieces of living room furniture on May 27th via *** ***. We did exchange a damaged dresserOn 6/we reported we would try an exchange on the
*** recliner but apparently the gap is just how they are manufactured with the tapered legIt was decided we would replace the recliner of course at no cost to Mrs***On 7/in the attached conversations we offered a complete refund on everything purchased. She reported a gap in between the mirror and dresser. We issued an over one hundred percent refund on the mirror the financing as that is what she asked for at 10:of the conversation and took back the mirror as our display had the same gap. It was decided then we would leave the recliner there. Then she said it was perfect if we took 50% off the price of the damaged table ($54)We are all a couple months into this so we can no longer take back all the furniture. To clarify though, is there one damaged end table or two? If there is a second damaged end table though just send one picture to me of them both showing the damage on each and the same 50% off ($54) offer is good. Thank you, *** Midwest Clearance Center ***

Initial Business Response /* (1000, 5, 2016/01/12) */
Hello, this is *** from Midwest Clearance CenterYes Mrs*** did take out a loan through our short term preferred lender, American 1st Financing, and bought furniture from usIt is a real loan or credit liability and she did purchase and
receive $2,of furnitureThis is a contract with a lender
American 1st will report positively to credit agencies when paid and negatively if not paidThere is a day no interested periodMinimum payments are not enough to pay it off in daysThere will be interest if it is not paid in full in daysMy apologies if there was a misunderstanding
If memory serves the additional piece of furniture Mrs *** is referring to is an ottomanIt is not on her invoiceOur commissioned salesman did not charge her for itInstead of the $listed on our website we can sell it to her for $I am not sure of the status of her financing or if it can be added in
Once again I am sorry for any confusionThe American 1st Financing program is not new to us and neither is the salesperson who sold the furnitureWe have made all of our salespeople are all familiar we have received a complaint about it and try to be even more clear
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with *** several times in regards to this issue, which is what prompted me to make this complaintWhat he is refusing to understand is that I was told by the salesman, ***, that NO new line of credit would be opened in my name and NO credit check would be completedBOTH of these things happenedI told them neither of these things could happen since I was in the process of buying a houseAnd though I appreciate his offer of lowering the ottoman price, *** read to me everything that I wanted from the screen before hitting submit, the ottoman was included on thatI agreed to the total thinking it had all the furniture on thereI do not accept that this company is refusing to acknowledge that they LIED to my faceI was told this program was NOT a new line of creditI understand I should have verified everything I was told, including double checking the invoice once it was printed out for meHowever I didn't think I would have to verify the information that the program was not a new line of credit and my credit would not be run, as that is what the salesman told meThis company does not seem to understand that because of this, I almost did not get my houseI received a call from ***, the salesman, sometime between 12/16/15-12/19/(if you need an exact date, please let me know and I can check my cell phone records), stating he had sold that option to over customers and didn't realize that it was a new line of creditHe even asked if it was cleared up yet if I would be getting my houseAt the time of the call, I still didn't knowI am not refusing to pay the bill and I have not stopped payments on any of what has already been paidI will continue to pay for what I haveBut I am incredibly angry that this company continues to deny they did anything wrongAnd though I cannot prove they got my order wrong based on paperwork, I'm upset that they did and refuse to acknowledge it

Hello,Attached are pictures of our display sectional in our Fenton store.  The pictures will show what is normal for the series.  They all have a bit of a gap especially when the cushions are new and "poofy".  Anything produced can be defective though.  Mrs. [redacted]'s initial...

order was picked up on 8/19/17.  We swapped her that sectional out on 10/7/17.  It is also a model we sell dozens of and [redacted] sells thousands of.  Our repair technician who authorized the first swap reported to me there was nothing wrong with the replacement sectional.If there was an appointment in December which was cancelled my apologies.  We used our tuck to exchange the defective sectional at no cost of course, it was defective, on October 7th. Regardless though I can send the delivery team out to show her how to line up the sectional.  We have a veteran crew right now and they'll be able to tell me if something is amiss and we can go through the [redacted] warranty process if needed.Just let me know.