I was pleased with the work this firm performed for me this month (November 2015), and was very impressed with the owner's expert knowledge of concrete and paving practices My project was small -- mostly driveway and sidewalk repairs -- and most of the StLouis area concrete firms I contacted were not interested in undertaking my project and didn't have the courtesy to return my calls or send an estimator to my house when they said they would My experience with Midwest Concrete was very different Owner Tom S [redacted] personally visited my house and prepared a free estimate for me, and his knowledge and recommendations were so impressive that I knew I need look no further I wanted his firm to do the work, and it proved to be a good decision I am very satisfied with the work his employees did for me and would certainly recommend his firm to others
Mrand Mrs [redacted] , On 6/16/I emailed you all in response to your email on 6/16/2017, I asked you for the report from your expert, which I still haven't received I also asked for your report from the loss department of your insurance company, and have not received that either We also asked for a meeting, with no response We came to pull the forms and clean up, only to find the column gone Repeated phone calls to *** [redacted] were never returned The pictures with the level make no sense, we used a level (crick), the best brand of level made, it shows different results which are clearly correct (within specifications) If you do not want to take my word I will be happy to hire an engineer to go over all of the elevations A drain can be installed, which helps when drainage is at a minimum Please let me know when you will be sending those reports Thank you, [redacted]
The sidewalk project Midwest completed for us went extremely well! Our summation: The pour was done Friday morning, February 5th, and the Midwest crew did a terrific jobThe walks and steps look great! Additionally I had asked the foreman to dump the excess concrete in the ditch along the street below our culvertWhen checking on this the next day I found the excess concrete had not been randomly poured into the ditchInstead the crew had taken the time to use the excess to create storm water entry and exit ramps at both ends of the culvertWow! How cool is that?!! This example of above and beyond customer service is hereby recognized and duly appreciated! The Midwest employees were courteous and professional and they kept us well informed as the work progressedI appreciate their efficiency and craftsmanship We couldn't be happier with the results!
Complaint: [redacted] I am rejecting this response because: After Midwest refused to correct their original mistakes, then further damaging the driveway by cutting it in half without our permission and then tried bullying us by sending a bill for an additional $1,for their attempt to fix the porch (that they had sloped toward the house), we had enough and contacted a lawyer In June the lawyer sent a demand letter to Midwest Concrete informing them that all communications should go to the law firm They had also asked for a response from them else a law suit would be filedThe lawyer has yet (today is August 10th) to receive a response from Midwest and so the suit has been filed If we had received an attempt of any kind by Midwest to address our concerns in the past two months maybe we could have reached some agreement before filing suit Instead they would rather appear to be trying here on Revdex.com by making claims of communications and of made up reports Even claiming my home depot level isn't good enoughWe are still waiting for any response to our lawyer from them, so we reject their response.Attached are pictures highlights 1) puddle in the driveway 2) uphill and sideways sidewalk 3) driveway thickness (contracted for inches) Sincerely, [redacted]
I was pleased with the work this firm performed for me this month (November 2015), and was very impressed with the owner's expert knowledge of concrete and paving practices My project was small -- mostly driveway and sidewalk repairs -- and most of the StLouis area concrete firms I contacted were not interested in undertaking my project and didn't have the courtesy to return my calls or send an estimator to my house when they said they would My experience with Midwest Concrete was very different Owner Tom S [redacted] personally visited my house and prepared a free estimate for me, and his knowledge and recommendations were so impressive that I knew I need look no further I wanted his firm to do the work, and it proved to be a good decision I am very satisfied with the work his employees did for me and would certainly recommend his firm to others
Mrand Mrs [redacted] , On 6/16/I emailed you all in response to your email on 6/16/2017, I asked you for the report from your expert, which I still haven't received I also asked for your report from the loss department of your insurance company, and have not received that either We also asked for a meeting, with no response We came to pull the forms and clean up, only to find the column gone Repeated phone calls to *** [redacted] were never returned The pictures with the level make no sense, we used a level (crick), the best brand of level made, it shows different results which are clearly correct (within specifications) If you do not want to take my word I will be happy to hire an engineer to go over all of the elevations A drain can be installed, which helps when drainage is at a minimum Please let me know when you will be sending those reports Thank you, [redacted]
The sidewalk project Midwest completed for us went extremely well! Our summation: The pour was done Friday morning, February 5th, and the Midwest crew did a terrific jobThe walks and steps look great! Additionally I had asked the foreman to dump the excess concrete in the ditch along the street below our culvertWhen checking on this the next day I found the excess concrete had not been randomly poured into the ditchInstead the crew had taken the time to use the excess to create storm water entry and exit ramps at both ends of the culvertWow! How cool is that?!! This example of above and beyond customer service is hereby recognized and duly appreciated! The Midwest employees were courteous and professional and they kept us well informed as the work progressedI appreciate their efficiency and craftsmanship We couldn't be happier with the results!
Wonderful company to work with Very professionalThey did a fantastic job on our driveway and sidewalk
Complaint: [redacted] I am rejecting this response because: After Midwest refused to correct their original mistakes, then further damaging the driveway by cutting it in half without our permission and then tried bullying us by sending a bill for an additional $1,for their attempt to fix the porch (that they had sloped toward the house), we had enough and contacted a lawyer In June the lawyer sent a demand letter to Midwest Concrete informing them that all communications should go to the law firm They had also asked for a response from them else a law suit would be filedThe lawyer has yet (today is August 10th) to receive a response from Midwest and so the suit has been filed If we had received an attempt of any kind by Midwest to address our concerns in the past two months maybe we could have reached some agreement before filing suit Instead they would rather appear to be trying here on Revdex.com by making claims of communications and of made up reports Even claiming my home depot level isn't good enoughWe are still waiting for any response to our lawyer from them, so we reject their response.Attached are pictures highlights 1) puddle in the driveway 2) uphill and sideways sidewalk 3) driveway thickness (contracted for inches) Sincerely, [redacted]