Midwest Construction Services LLC

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Revdex.com received call from consumer stating company called him to say they would come to his home on to review matterConsumer will contact Revdex.com with update after meeting on

I am rejecting this response because: I have never received my thousand dollars that Midwest construction scamed me out ofI need my money back..Regards, [redacted] ***

We are in constant contact with customer There have been multiple changes that have slowed the progress After applying for permits we were informed by the city that a variance would be required The project is schedule to start Oct

This customer is using the Revdex.com to blackmail Midwest Construction into doing work free and Midwest has had to file a lawsuit against the customer to recover the money owedThe problems with this project are as follows: the customer purchased a foreclosed home that was pretty much trashed on the inside and contracted Midwest Construction to finish the entire inside to livable standardsThe floors were crooked the walls were uneven and the stairs were not functionalThe customer expected the home to be like new when it was never going to be possible as we explained to them from the beginningWe repaired and replaced everything contracted for multiple times to try and make them happy but their expectations were so unreasonable that our relationship suffered, in addition, the customers continued to make changes to what they wanted us to do that delayed the project for weeks at a timeThe quality of our work was as good as it could be with the condition of the home but they were never satisfiedOur work was approved at every inspection by the city of Columbus and we had an independent home inspection and passed with flying colorsThe customer blamed us for damaging the floor joist but we have pictures that it was damaged before we started, at one meeting the customer threatened to physically attack one of our people in front of multiple witnesses because we wouldn't admit our inspected and approved work was wrong and redo it just because they wanted to change what they had already approvedIn summary, the customer could not be satisfied under any circumstances, they had no understanding of how a project of this scope would be completed and what could be done, we have documentation that shows everything we did was correct and up to codeIn addition to the lawsuit we are asking the Revdex.com to try and mediate some solution that is acceptable

None of their response is trueNo information they gave me was usedTheir was no new contracter usedI gave them months to do the jobMy contract stated the job would have been completed In ten weeksI signed the contract 1-21-16..after lying to me me for month the contracter Jason said they were not going to do the workThey sent me s form I signed releasing them from the contract and my thousand would be returned in to weeksNo refund has been received its been weekThis company has not honored their contract or the return of my funds

Their deposit is being processed and they will receive their refund in days

Revdex.com received phone call from [redacted] stating that on her credit card provider told her that on September 7, 2016, Midwest Construction Services initiated the refund [redacted] said the refund is showing up on her statement

Mr [redacted] file this complaint in error, and he has called the Revdex.com to withdraw his complaint Mr [redacted] is a happy customer

I never filed this complaint in errorI called and texted Lloyd(the Forman)about our issues with their job performances and was put off and ignored with numerous excuses to why they haven't been out to fix the problems.Only after I contacted the Revdex.com with a complaint,did they FINALLY come and fix and repair the issues in question...We waited months for them to do Anything...Now theyre complaining about us going to you the Revdex.com..WITH OUR ISSUES.They have fixed the issues and all is good so far..Just that their service is very questionable that's all.their quality of work for which they charge is also in question but it is what it is and we know that.Mr [redacted]

[redacted] Phone: ###-###-#### [redacted] September 9, 2016Revdex.comDublin RoadColumbus OH 43215Response to your 9/3/Email and our complaint ID against MidwestConstruction Services, LLCMy husband and I are grateful for your effort to help us with our complaint against thisconstruction service company, especially in face of our not being able to even receive anyresponse for over a month from any of the company's representatives.Midwest Construction Services owner and principal, MrJohn H***'s response to you:"Customer has canceled and uncanceled several timesCredit card refund has been processed."Appears to be encouraging; however, the phrase is vague, and no refund has been made to [redacted] department as of this morningEnclosed are some daily [redacted] card statementsI alsochecked with [redacted] by telephone this morning.Enclosed is a detailed listing of all communications/actions between initial April contact with [redacted] r website through August 17, when I left a voicernail for the owner/principal ofMidwest Construction ServicesAlso enclosed are copies of the remodeling contract, [redacted] ***statements showing the deposit charge, payment-in-full from us to [redacted] for the deposit amount(including our monthly balance owed), email correspondence from us to Midwest ConstructionServicesetc.Those documents may help you in your further contact with the company.My husband and I have had experience working with bathroom/kitchen remodelers and a new-homebuilder during the last years, but we have not encountered a group of constructioncompany persons who ignored our two specific requests so thoroughly and consistently as thesepersons have done.We did rely on Revdex.com's initial positive rating of this company, but we have learned to be evenmore thorough in pre-contract-signing research for any future remodeling project(s)Hopefully,we can still find a reputable remodeling company to remodel our present bathroom (years old)successfully for in-home care for my husband who will be years old in January.Please let us know if you need additional documentation or informationThank you for beingwilling to help negotiate on our behalf with Midwest Construction Services[redacted] [redacted] PS As of this morning, 9/8/ [redacted] has not received any credit refund for our [redacted] accountThe company has apparently not processed the refundThe [redacted] "Dispute Dept" knows as of 9/7/that I am working with you & that you are trying to help me

From the beginning Mr [redacted] project has been a challenge for both Midwest and the customer Some issue are: We have sent multiple crews to his house to complete the work and because Mr [redacted] constantly harassed them while they were there, they have refused to go back Mr [redacted] came into our office and physically threatened one of our associate to the point where she wanted to call the police That being said we still want to resolve this matter with the [redacted] The work completed and the material purchased has exceeded the amount he has paid us We realize that he has a uncompleted kitchen with the holidays approaching Midwest truly wants to bring closer to this issue and are whiling to do anything reasonable We have tried to contact Mr [redacted] times in the last weeks and he refuses contact us We have already stated that we are willing to do arbitration and are looking for some way to make this right with the customer

I have received a email from Revdex.com on 9th of Novthat the company will send a check to me in daysBut I still haven't heard from them at all

Even thought we have multiple cost involved on this project We will issue a refund to Mr [redacted] on his deposit He will need to submit a cancellation notice to our company which we will supply to him

Customer has canceled and uncancelled several times Credit card refund has been processed

Midwest Construction Services completed a room addition for Mrand Mrs [redacted] They call saying the roof leaks on the new addition We had a service technician go to there home and determined their existing roof was the cause of their leaking They disagreed, so we hired a independent home inspector to evaluate the situation The home inspector determined that our roof was done properly as was not the cause of the leak The customer then implied he would of replace the existing roof if he knew that there was a problem Midwest Construction Services informed the [redacted] s that their existing roof needed to be replaced we notice that the roof had layers of shingles which violated the roofing codes and should be replaced before we started our project The [redacted] s said at that time they could not afford to do the roof and the room addition is what they wanted Midwest Construction even afford special financing to do the roof, but the [redacted] s choose not to Our Representative Kevin G [redacted] gave them a quote to replace the roof before we started the room addition During the project our production manager Loyd H [redacted] continued to informed the customer during the project that the existing roof had failed We are attaching the home inspector report, we have a copy of the roof estimate before the project was started for a new roof, and we have a signed statement from our production manager saying he informed the customer multiple times about the roofing problems This complaint is not valid about our work per the inspection report In conclusion any problems they have has nothing to due with the project that we completed We will try to help the customer in any way we can We take pride in our customer service

Consumer faxed complaint documentation

From: *** *** *** Sent: Monday, January 30, 1:PMTo: *** *** ***>Subject: Re: Revdex.com complaint ***Yes, We've already received a full amount of refund on 01/23/2017. Thank you very much for your help!***

Midwest Construction has process their refund to the customer credit card. The money has been deducted from our account. We have no further control of her refund. She has to contact her contract her credit card company. If we can assist in any other way we will do so

Refund has been issued and the customer is satisfied