My apologies for the delay in response.? When I received your email I wanted to make sure to fully investigate the incident before giving a response.? I have investigated the matter and spoken with all staff that were involved in the interactions with Mr [redacted] .? Below is a summary of those interactions.Mr [redacted] came into our facility on 5/to pick up an outdoor lighting set he had won on an online auction on 5/20.? During his time picking up, he interacted with the cashier.? Upon collecting his item, the cashier recalls making verbal efforts to encourage Mr [redacted] ? to check his item before leaving.? This was due to the observation that it was listed in the auction as an "Open Package".? Our definition of "Open Package" is stated in every auction and defined below.OPEN PACKAGE - Item shows signs of being openedExact condition of the item is unknownItem has not been inspected but is assumed to function as intended (unless stated otherwise).? The cashiers request was declined by Mr [redacted] .? The cashier believes they recall Mr [redacted] ? saying he would check the item when he got home.The next day, on 5/22, our office received a phone call from Mr [redacted] .? He seemed very upset about the item he had purchased.? The customer service staff member who spoke with him stated our deepest apologies and sympathies.? The staff member offered him a full refund and a $voucher for his trouble.? He was very unhappy with this resolution and became very unpleasant in how he spoke to the staff member.? The staff continued to try to resolve the conflict with him but he hung up on them.? I was informed of the incident soon after the phone conversation and I began trying to reach out to Mr [redacted] .? I was unable to reach him and his voicemail was full and could not accept any more messages.? It is always my hope to keep our customers happy and for them to never leave angry.? I wish I had the opportunity to speak with Mr [redacted] ? about his frustrations.? I believe we would have come to a resolution.? I have seen his request for reimbursement and I would like to offer a few other suggestions given that his request seemed excessive, due the fact that he would like to also keep the item.? Below are my suggestions.1)? Full refund if the item is returned and a $voucher for his extra trouble for the long commute.2)? $check written to him for his extra expenses and he is allowed to keep the item.? ? Please let me know if he find any of these solutions suitable.? Also let me know if there is anything I can do to help in the meantime.Be Well,Paul A [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 12517601, and find the resolution is satisfactory to me.? ? Also, Chris has been great to work with and I find him to be great at customer service Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.? ? As long as they follow through with what they say they are going to do.? As of today there has been no response
Mr***,We just secured the title from the Probate AttorneyPlease advise how you would like us to deliver it to youYou are welcome to pick it up at out office at Busch Blvd Suite Columbus, Ohio or I can overnight it tomorrow for a Saturday deliveryLet me knowMy cell is ###-###-####.Thanks, Chris Davis
My apologies for the delay in response.? When I received your email I wanted to make sure to fully investigate the incident before giving a response.? I have investigated the matter and spoken with all staff that were involved in the interactions with Mr [redacted] .? Below is a summary of those interactions.Mr [redacted] came into our facility on 5/to pick up an outdoor lighting set he had won on an online auction on 5/20.? During his time picking up, he interacted with the cashier.? Upon collecting his item, the cashier recalls making verbal efforts to encourage Mr [redacted] ? to check his item before leaving.? This was due to the observation that it was listed in the auction as an "Open Package".? Our definition of "Open Package" is stated in every auction and defined below.OPEN PACKAGE - Item shows signs of being openedExact condition of the item is unknownItem has not been inspected but is assumed to function as intended (unless stated otherwise).? The cashiers request was declined by Mr [redacted] .? The cashier believes they recall Mr [redacted] ? saying he would check the item when he got home.The next day, on 5/22, our office received a phone call from Mr [redacted] .? He seemed very upset about the item he had purchased.? The customer service staff member who spoke with him stated our deepest apologies and sympathies.? The staff member offered him a full refund and a $voucher for his trouble.? He was very unhappy with this resolution and became very unpleasant in how he spoke to the staff member.? The staff continued to try to resolve the conflict with him but he hung up on them.? I was informed of the incident soon after the phone conversation and I began trying to reach out to Mr [redacted] .? I was unable to reach him and his voicemail was full and could not accept any more messages.? It is always my hope to keep our customers happy and for them to never leave angry.? I wish I had the opportunity to speak with Mr [redacted] ? about his frustrations.? I believe we would have come to a resolution.? I have seen his request for reimbursement and I would like to offer a few other suggestions given that his request seemed excessive, due the fact that he would like to also keep the item.? Below are my suggestions.1)? Full refund if the item is returned and a $voucher for his extra trouble for the long commute.2)? $check written to him for his extra expenses and he is allowed to keep the item.? ? Please let me know if he find any of these solutions suitable.? Also let me know if there is anything I can do to help in the meantime.Be Well,Paul A [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 12517601, and find the resolution is satisfactory to me.? ? Also, Chris has been great to work with and I find him to be great at customer service Regards, [redacted]
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.? ? As long as they follow through with what they say they are going to do.? As of today there has been no response
Mr***,We just secured the title from the Probate AttorneyPlease advise how you would like us to deliver it to youYou are welcome to pick it up at out office at Busch Blvd Suite Columbus, Ohio or I can overnight it tomorrow for a Saturday deliveryLet me knowMy cell is ###-###-####.Thanks, Chris Davis
To Whom it May Concern, A refund was made on the moped. Thanks,Chris D***, PresidentAO Auctions