Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ Thank you for contacting us regarding the complaint filed by Mrs [redacted] We appreciate the opportunity to respond to her concerns Our representative spoke with Mrs [redacted] on August 8, At that time we provided Mrs [redacted] with the name of each individual creditor, the date the account was incurred and the amount of the outstanding balance on all three accounts in questionAs well, the same information was provided to Mrs [redacted] in writing at the time each account was placed with our officeThese written notifications were sent on 02/05/2013, 06/19/and 06/23/Mail was not returned to us as undeliverable nor did we receive notice of an address change from the United States Postal Service for any of the notifications Credit card information is not requested by our representatives unless a consumer actually wants to make a payment over the phoneWe prefer individuals wishing to make credit card payments do so via our web payment portal at paymccidecatur.comMaking payments via the web portal reduces the risk associated with providing sensitive information over the phoneThe representative to whom she spoke was indicating the ways that payment could be made: mail, in office, phone or webAt no time was a request made for her charge card number as no agreement for payment had been made We would be glad to discuss these accounts with Mrs [redacted] She may contact us at 217/XXX-XXXX or 800/XXX-XXXXWe are also available to speak with her in person at our office, Monday-Friday, 8:00- 5:00, located at [redacted] DecaturIf Mrs [redacted] would like a list of the outstanding accounts she may pick one up at our office or provide us with a self-addressed stamped envelope and it will be mailed to her Sincerely, MIDWEST CREDIT & COLLECTION, INC(MCCI DECATUR) [redacted] President A COMPLETE COLLECTION SERVICE
Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ Thank you for contacting us regarding the complaint filed by Mrs [redacted] We appreciate the opportunity to respond to her concerns Our representative spoke with Mrs [redacted] on August 8, At that time we provided Mrs [redacted] with the name of each individual creditor, the date the account was incurred and the amount of the outstanding balance on all three accounts in questionAs well, the same information was provided to Mrs [redacted] in writing at the time each account was placed with our officeThese written notifications were sent on 02/05/2013, 06/19/and 06/23/Mail was not returned to us as undeliverable nor did we receive notice of an address change from the United States Postal Service for any of the notifications Credit card information is not requested by our representatives unless a consumer actually wants to make a payment over the phoneWe prefer individuals wishing to make credit card payments do so via our web payment portal at paymccidecatur.comMaking payments via the web portal reduces the risk associated with providing sensitive information over the phoneThe representative to whom she spoke was indicating the ways that payment could be made: mail, in office, phone or webAt no time was a request made for her charge card number as no agreement for payment had been made We would be glad to discuss these accounts with Mrs [redacted] She may contact us at 217/XXX-XXXX or 800/XXX-XXXXWe are also available to speak with her in person at our office, Monday-Friday, 8:00- 5:00, located at [redacted] DecaturIf Mrs [redacted] would like a list of the outstanding accounts she may pick one up at our office or provide us with a self-addressed stamped envelope and it will be mailed to her Sincerely, MIDWEST CREDIT & COLLECTION, INC(MCCI DECATUR) [redacted] President A COMPLETE COLLECTION SERVICE