Midwest Dental, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Sir or Madam,Midwest Dental's position has not changedThe fees were presented and treatment was accepted.Again, patients have an obligation and assume responsibility of their insurance benefits and provider panelWe certainly are available to assist in the process, but it is ultimately the patient's responsibility to consent to care and accept financial responsibility.The services were rendered and the balance stands at $and no adjustments will be made.Regards,** *** ***Collections ManagerMidwest Dental

Dear Sir or M***,*** *** presented to our Midwest Dental Appleton practice on 12/14/and 12/23/15.As of this date, insurance is pending on both of these dates of service and no co pay/co insurance was collected.His complaint states the DOS was 12/17/Enclosed is a detailed copy of his
ledger, signed patient treatment and financial policy and signed treatment plan for your reviewThank you.** *** ***Collections ManagerMidwest Dental, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. *** did cancel his appointment and the issue will remain unresolved as it seems you are unable to come to any type of admittance to the issues presented. Furthermore, I will never recommend any one that I know to use your services as the level of service is sub par
Regards,
*** ***

Enclosed is the response from Midwest Dental. Thank you.Jo Ann ***Collections ManagerMidwest Dental, Inc

Good Morning, Mr*** was refunded on his CareCredit card on 12/15/17.Per our merchant agreement with CareCredit: Any refunds processed for cardholders who originated a transaction with a CareCredit card must be refunded to the CareCredit card.Enclosed is a copy of Mr***'s account
ledger that reflects that the refund was completed Thank you.Jo *** *** ***Midwest Dental, Inc

Due to the holiday and offices closed, Midwest Dental will respond no later than end of day, November 28, 2017.This will allow us to be able to gather the necessary information needed and interview the staff so we can respond accordingly.Please open the link again, so we may be able to respond to
the complaint on your site otherwise we will have to fax in our response because this portal closes after I send thisThank you, Jo Ann *** ***Midwest Dental, Inc.715-318-

To whom it may concern:*** ***, who is Midwest Dental's Professional Services Coordinator, called *** *** on December 17, and December 21, 2015, and left a messages on ***'s voice mail to return ***'s call.*** *** requested that *** provide records from her
current dentist for our review, as of this date; *** has failed to call *** back.Once ***'s records are received, Midwest Dental will be able to respond to ***'s complaintThank you in advance.** *** ***Collections ManagerMidwest Dental, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accept their response to refunding our $
Regards,
Kevin ***

After further review, the progress notes states that a discussion was held with the patient regarding the importance of having a prophy, x-rays and exam before any further restorative
work, the progress notes did not specify that x-rays meant an FMX(full mouth x-ray)Midwest Dental will be process a refund for $Please allow up to days for receipt.Thank you.Jo Ann ***Collections ManagerMidwest Dental, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

Dear Sir or Madam, As with all patient's insurance, we would encourage them to review their insurance policy.Patient's treatment is not based on insurance coverage, it is based on individual patient needs to achieve the best outcome of treatment.While benefits are verified, restorative procedures...

which include amalgams and composites, the treatment estimate was based on information on the insurance website.The treatment plan includes codes in which the benefits to include limits, frequencies ect. can be verified by the patient. We feel our forms clearly outline this opportunity and expect payment from the patient.Thank you.Sincerely,[redacted]Collections ManagerMidwest Dental, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]it is in fact true that I received a voicemail from the woman stated. However there was no request for current dental records. I have not been notified of this request. Also this complaint was mainly in reference to the customer service received. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Daniell [redacted]

Good Morning,I am unable to locate this patient.Can I get more details so I can respond accordingly?DOB and which practice and was he the patient or another family member?Thank you.Jo Ann [redacted]

Good Afternoon,As stated in our previous response the patient was informed as a new patient, that she would be required to have a full mouth x-ray and that a comprehensive exam would be done. She completed and signed the Patient Treatment and Financial policy that states: as a courtesy we will help you process all dental claims. All charges you incur are your responsibility, regardless of insurance coverage.We do not treat to insurance benefits. Ms. [redacted] paid the balance in full of $197.50 on 12/4/17.We ask that this complaint be closed.Thank you.Jo Ann [redacted]

Our records clearly indicate that [redacted] signed the treatment plan at 10:28 AM on December 17, 2016. He accepted treatment and paid his co-pay-co insurance in full, at the conclusion of his appointment. We feel [redacted] was fully informed and consented to recommended treatment prior to the service being rendered. [redacted] had sufficient opportunity to decline the revised treatment, however he chose to proceed with the recommendation from the dental team. At this time, it is unknown if [redacted], the adult patient, is aware that this has been an issue brought to our attention and that we request that he personally becomes involved.  With an appointment scheduled on January 12, 2016 at 11:20 AM, we request that [redacted] confirm or cancel said appointment at the Midwest Dental Appleton East location.The telephone number is ###-###-####.Thank you and best regards,[redacted]Collections ManagerMidwest Dental, Inc.

On October 11, 2016, Mr. [redacted] spoke to Stacy at our Midwest Dental Kansas City practice and she explained to him the issue with Humana. Currently our network participation is being reviewed with his insurance provider and every effort is being made to resolve this matter. Please allow time for...

this process to be completed. Thank you.Jo Ann [redacted]Collections ManagerMidwest Dental, Inc.

Dear Sir or Madam,Our Professional Service team reached out to the patient to obtain more information about the statement “The fillings I got are all subpar and need to be replaced.”  We learned that the follow up visit was with an alternative Midwest Dental office.  The records from that office indicate that there was a chip on lingual of tooth #14, bite was high on #13 & #14.  Both teeth were polished and the bite was rechecked until the bite was more even – much better equilibration after the adjustments.  The patient was informed that it may still be temperature sensitive over the next week, but it should feel better with chewing pressure and start to decrease with sensitivity.  In addition, the patient was informed that if the tooth does not calm down or if the sensation doesn’t continue to decrease, that she should call.The patient indicates that she is still having some sensitivity, I recommended that she returns to either one of our offices or seeks an alternative office.  The patient reported that the Madison Central team was very nice and they explained everything to her in great detail.[redacted] | Professional Services CoordinatorMidwest Dental Support Center Thank you.[redacted]Midwest Dental Collections Manager