Midwest Dental

Good Afternoon,As stated in our previous response the patient was informed as a new patient, that she would be required to have a full mouth x-ray and that a comprehensive exam would be doneShe completed and signed the Patient Treatment and Financial policy that states: as a courtesy we will help you process all dental claimsAll charges you incur are your responsibility, regardless of insurance coverage.We do not treat to insurance benefitsMs [redacted] paid the balance in full of $on 12/4/17.We ask that this complaint be closed.Thank you.Jo Ann ***

Midwest Dental Madison West offered a refer a friend, family or co workers program through October 31, If you referred someone, each patient would receive $The rule that came into play was that the established patient and the referred patient must both be years of ageThe established patient in this case was dad, but the referred patient was his son- who was years oldThus the referral was not validHowever, the patient was sent a $card anywayEnclosed is the actual e-mail sent which mentions the rules and restrictions and verification that the patient received the same e-mail on 9/1/16.As a goodwill gesture, our marketing department sent (1)$and (1)$Visa gift card to the patient.We are asking that this dispute be closed.Thank you.Jo Ann [redacted] Midwest Dental, Inc.enclosures attached

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir or Madam, Midwest Dental responded to [redacted] @ the Department of Agriculture, Trade and Consumer Protection on May 20, 2015, regarding a complaint from [redacted] ***Enclosed is a copy of that response.Midwest Dental has not changed their position, as the Treatment plans were presented in advance of dental treatment The patient had the opportunity to reach out to their dental insurance carrier to verify coverage, as the treatment estimate lists the specific ADA codesThe Midwest Dental Baldwin office was contacted for comment on the complaint and below is their response:“The family had immediate dental needs and none of the services provided were cosmetic in nature The husband’s chart notes indicate that he was in urgent need of dental care and was also working with an oral surgeon for implants The family members had significant active decay Patients presented with two insurance plans Both were DD of MN plans We did caution them at their first appointment that there may be a coordination of benefits or non-duplicating clause The conversation regarding the insurance that the patient had referenced in the complaint was a primary/secondary assignment issue for the children The husband had only one insurance plan, but had presented with two He was not included on his wife’s plan When [redacted] had quoted him at the desk, she stated “now with your two insurance plans .” and the patient did not deny secondary insurance coverageThe maximum was shared for the family which was a new limitation of the plan“Patients have an obligation and assume responsibility of their insurance benefits and provider panel We certainly are available to assist in the process, but it is ultimately the patient’s responsibility to consent to care and accept financial responsibility The service was rendered and the balance stands at $Regards, [redacted] ***Collections ManagerMidwest Dental, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We keep going back and forth without any resolution - I feel I paid what I had agreed to pay; they feel I owe 400% more because they didn't do what they said they did I have referred this to the wisconsin attorney generals office Regards, Jeanette Rose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]it is in fact true that I received a voicemail from the woman statedHowever there was no request for current dental recordsI have not been notified of this requestAlso this complaint was mainly in reference to the customer service received Regards, [redacted]

Good Morning,I am unable to locate this patient.Can I get more details so I can respond accordingly?DOB and which practice and was he the patient or another family member?Thank you.Jo Ann [redacted]

On October 11, 2016, Mr [redacted] spoke to Stacy at our Midwest Dental Kansas City practice and she explained to him the issue with HumanaCurrently our network participation is being reviewed with his insurance provider and every effort is being made to resolve this matterPlease allow time for this process to be completedThank you.Jo Ann ***Collections ManagerMidwest Dental, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are referencing my account and not that of my Husband's visit This is not an issure related to my visits but his Please resend them the complaint as it appears they are scapegoating the issue The visit was on 12/17/ [redacted] (my husband) was the patient Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Daniell [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was finally able to speak with [redacted] from Midwest Dental and she was beyond awesome! We were able to talk through what happened for both sides to understand where each was coming from We were able to come up with a presentable offer which she submitted to her team The offer was accepted and our bill is paid This resolution is beyond satisfactory to me Regards, [redacted] ***