Good Afternoon, We are going to keep this short because not everything is factual in this complaint I have around different emails of communication with the homeowner's notifying them of all dates and scheduled items.At this point we would like it know that we have kept in CONSTANT communication with them over these barn doors; which was no fault on MDH's part in regards to the barn doors Homeowner's knew what they were getting and even signed off ACCEPTING the doors to be custom made for them - they were shown materials and asked requested we custom make the doors for them MDH cannot be responsible for something homeowner's decided when they are done they no longer like Also we cannot be responsible for ordering time frames with Manufacturer's - at least times they were informed that the new doors they requested are a minimum of 6-weeks of lead timeThey are due in on a truck to the lumber yard on May 25th, which they are also aware of (I have every email communication).The siding - in order to satisfy the homeowner we suggested they wait until spring time to do and the materials are ordered (this is not a stock item) and again cannot be responsible for Manufacturer lead times Thank you
HelloPlease see our counter to the complaint made I apologize for not getting this sooner as I stated the owner lost his brother and was not in due to funeral arrangements and the funeral itself.In original complaint I included the email sent DIRECTLY from ABT stating "excessive dryout crack" so that should already be in our files I attached it again in case it was missedABT has been in business for many many years and this is their area of expertise and they know what they are doingIf the homeowner's would like to get a second opinion we welcome that but we already paid a third party whom we do use on our payroll for anything to access the damage and the homeowner was present when this took place so he is aware of everything discussed on that day I believe April 2, [redacted] (homeowner) agreed to wait and was fine with it until now.The garage and the arch we are more than welcome to give them an estimate on how much it will be to repair That was stated to them previously also to contact he PM for an estimate if they would like to make changes to the "approved plan"The lawn again they asked for assistance.The building wrap again when the Revdex.com complaint was made this was the first we heard of thisHense the reason a face to face NEEDS to take place WE have given many many days and times and all shot down See attached email where [redacted] is stating she does not have time for a face to face meeting These CANNOT BE RESOLVED without one.Egress windows - Again first time this came up was in the Revdex.com complaint need face to face to see about this and what they are stating the issue is The house inspector for that Town never would have passed this if they were not correct Two appoints set by MDH that the homeowner is stating was cancelled is very much false There was one time that they gave us a day and time on and it happened to be a day that the Project Manager who would need to be there to access the issues was on vacation So yes that ONE time we did tell them we needed to reschedule and the attached email shows her stating it's not an option for them.If there are ANY issues that are warranty issues that is our responsibility to fix we would be honored to do that but the homeowner needs to allow us to do so.Thank you very much
Good Afternoon, We are going to keep this short because not everything is factual in this complaint I have around different emails of communication with the homeowner's notifying them of all dates and scheduled items.At this point we would like it know that we have kept in CONSTANT communication with them over these barn doors; which was no fault on MDH's part in regards to the barn doors Homeowner's knew what they were getting and even signed off ACCEPTING the doors to be custom made for them - they were shown materials and asked requested we custom make the doors for them MDH cannot be responsible for something homeowner's decided when they are done they no longer like Also we cannot be responsible for ordering time frames with Manufacturer's - at least times they were informed that the new doors they requested are a minimum of 6-weeks of lead timeThey are due in on a truck to the lumber yard on May 25th, which they are also aware of (I have every email communication).The siding - in order to satisfy the homeowner we suggested they wait until spring time to do and the materials are ordered (this is not a stock item) and again cannot be responsible for Manufacturer lead times Thank you
HelloPlease see our counter to the complaint made I apologize for not getting this sooner as I stated the owner lost his brother and was not in due to funeral arrangements and the funeral itself.In original complaint I included the email sent DIRECTLY from ABT stating "excessive dryout crack" so that should already be in our files I attached it again in case it was missedABT has been in business for many many years and this is their area of expertise and they know what they are doingIf the homeowner's would like to get a second opinion we welcome that but we already paid a third party whom we do use on our payroll for anything to access the damage and the homeowner was present when this took place so he is aware of everything discussed on that day I believe April 2, [redacted] (homeowner) agreed to wait and was fine with it until now.The garage and the arch we are more than welcome to give them an estimate on how much it will be to repair That was stated to them previously also to contact he PM for an estimate if they would like to make changes to the "approved plan"The lawn again they asked for assistance.The building wrap again when the Revdex.com complaint was made this was the first we heard of thisHense the reason a face to face NEEDS to take place WE have given many many days and times and all shot down See attached email where [redacted] is stating she does not have time for a face to face meeting These CANNOT BE RESOLVED without one.Egress windows - Again first time this came up was in the Revdex.com complaint need face to face to see about this and what they are stating the issue is The house inspector for that Town never would have passed this if they were not correct Two appoints set by MDH that the homeowner is stating was cancelled is very much false There was one time that they gave us a day and time on and it happened to be a day that the Project Manager who would need to be there to access the issues was on vacation So yes that ONE time we did tell them we needed to reschedule and the attached email shows her stating it's not an option for them.If there are ANY issues that are warranty issues that is our responsibility to fix we would be honored to do that but the homeowner needs to allow us to do so.Thank you very much