Midwest Detailing & Auto Reconditioning

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ We do recall this situationTalked with ***, as he informed me that there was a problem with a key podIt was broken when it came in, my manager was able to pull the vehicle in, that is when my manager realized there was a problem with the pod, it would not stay in positionWe assumed this was an ongoing issue she was havingThis is a problem she brought in and decides to blame us I talked to her and tried to explain that to herWe feel we are not responsible, we have had no other problems with taking care of issues that may have arised but we feel this one is not ours Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is completely untrueI disagreed with response due to following reasons: 1) When I took my BMW to Midwest for an auto detailing service, I was selling my car on "Cars.com" websiteIt was described on my listing as well kept/ well maintainedwith an excellent conditionEverything was working fineThere was no reason for me to sell my car and pay for an advertisement if the potential buyers would have some difficulty with starting itIt was the first thing that they could noticeIt indicated a warning sign of car problem which would shut down the sales 2) My BMW was inspected by Motorwerks-BMW in Bloomington a day after I listed my car with "Cars.com"No report showed that my key slot was defectiveMy car was hardly driven and mostly garage kept after the inspection service due to my purchase of a new car 3) I took my car for detailing at Midwest in order to prepare it for selling, not to have them damaged itThere was no point for me to blame them in order to make money from a small business