Initial Business Response / [redacted] (1000, 10, 2015/08/20) */ We have left this lady voice messages to see if we could help and she has not respondedWe were unable to satisfy her while she was here because of her attitude Thank you Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received one call, not two, from ***, the manager, on Wednesday 8/and I was able to return the call on Friday 8/21, as I travel with business during the week(I would like to note that my attitude that day was a angry and upset response that anyone would have had after driving hours and paying $to find out they sold the truck and did not communicate with each other internally.) Regarding ***'s call, I shared my concerns and frustrations with this experienceHe asked me what I felt was a fair resolutionI said it would be nice to get reimbursed for my gas, but I had no number in mindThat would have to be up to themHe told me he would check with the owners and get back to me the same dayThat evening he called back and offered me $250, as long as that would be satisfactory and I would resolve this complaint with the Revdex.comI agreedAnd I do feel that the manager did a good job of listening to me on the phone, and assured me that they will be sure and train all sales associates about following procedures to hold a truck when someone puts money down to travel in and look at itSo I am satisfied to resolve this complaintThank you
Initial Business Response / [redacted] (1000, 12, 2015/08/19) */ August 19, Dear Ms [redacted] Revdex.com has received a complaint from one of your customers that needs a responseThe link to the dispute from [redacted] of Rockford IL can be found here: https://heartofillinois.app.Revdex.com.org/complaint/view/19041598/c/p29r8x Please let me know if you have any questions Sincerely, [redacted] Vice President Revdex.com Serving Central Illinois p: XXX-XXX-XXXX Revdex.com.org Start With Trust(r) Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my depositIn good faith I consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We spoke with the customer when they were here at the point of purchase and they were satisfiedThey didn't have anything binding them to purchase the truck when they were here, but went ahead with the purchaseThe title was sent out after the day hold for funds to clear just like every other title that we send outWe discounted the price of the truck $and feel that this would cover any cost that they may haveThe customer has called and been very rude and swearing so we found it hard to deal with them directly regarding this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mechanic bill is $Discounting the truck $isn't going to help anythingThe company refused to talk to us calmly and was rude to us firstThey refused to send the titleI just got it in the mail weeks after the truck was purchased, they screened our calls, and every time you ask to talk to the owner the guy on the phone is rude, and surprisingly he's always out of the office
Initial Business Response /* (1000, 5, 2015/09/16) */
We spoke with the customer when they were here at the point of purchase and they were satisfied. They didn't have anything binding them to purchase the truck when they were here, but went ahead with the purchase. The title was sent out after the...
10 day hold for funds to clear just like every other title that we send out. We discounted the price of the truck $995 and feel that this would cover any cost that they may have. The customer has called and been very rude and swearing so we found it hard to deal with them directly regarding this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mechanic bill is $7500. Discounting the truck $1000 isn't going to help anything. The company refused to talk to us calmly and was rude to us first. They refused to send the title. I just got it in the mail 3 weeks after the truck was purchased, they screened our calls, and every time you ask to talk to the owner the guy on the phone is rude, and surprisingly he's always out of the office
Initial Business Response /* (1000, 12, 2015/08/19) */
August 19, 2015
Dear Ms. [redacted]
Revdex.com has received a complaint from one of your customers that needs a response. The link to the dispute from [redacted] of Rockford IL can be found here:...
https://heartofillinois.app.Revdex.com.org/complaint/view/19041598/c/p29r8x
Please let me know if you have any questions.
Sincerely,
[redacted] Vice President
Revdex.com Serving Central Illinois
p: XXX-XXX-XXXX
Revdex.com.org Start With Trust(r)
Initial Consumer Rebuttal /* (2000, 14, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my deposit. In good faith I consider this matter closed.
Initial Business Response /* (1000, 10, 2015/08/20) */
We have left this lady 2 voice messages to see if we could help and she has not responded. We were unable to satisfy her while she was here because of her attitude.
Thank you
Initial Consumer Rebuttal /* (2000, 12, 2015/08/23) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
I received one call, not two, from [redacted], the manager, on Wednesday 8/19 and I was able to return the call on Friday 8/21, as I travel with business during the week. (I would like to note that my attitude that day was a normal angry and upset response that anyone would have had after driving 4 hours and paying $500 to find out they sold the truck and did not communicate with each other internally.) Regarding [redacted]'s call, I shared my concerns and frustrations with this experience. He asked me what I felt was a fair resolution. I said it would be nice to get reimbursed for my gas, but I had no number in mind. That would have to be up to them. He told me he would check with the owners and get back to me the same day. That evening he called back and offered me $250, as long as that would be satisfactory and I would resolve this complaint with the Revdex.com. I agreed. And I do feel that the manager did a good job of listening to me on the phone, and assured me that they will be sure and train all sales associates about following procedures to hold a truck when someone puts money down to travel in and look at it. So I am satisfied to resolve this complaint. Thank you.
Initial Business Response / [redacted] (1000, 10, 2015/08/20) */ We have left this lady voice messages to see if we could help and she has not respondedWe were unable to satisfy her while she was here because of her attitude Thank you Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received one call, not two, from ***, the manager, on Wednesday 8/and I was able to return the call on Friday 8/21, as I travel with business during the week(I would like to note that my attitude that day was a angry and upset response that anyone would have had after driving hours and paying $to find out they sold the truck and did not communicate with each other internally.) Regarding ***'s call, I shared my concerns and frustrations with this experienceHe asked me what I felt was a fair resolutionI said it would be nice to get reimbursed for my gas, but I had no number in mindThat would have to be up to themHe told me he would check with the owners and get back to me the same dayThat evening he called back and offered me $250, as long as that would be satisfactory and I would resolve this complaint with the Revdex.comI agreedAnd I do feel that the manager did a good job of listening to me on the phone, and assured me that they will be sure and train all sales associates about following procedures to hold a truck when someone puts money down to travel in and look at itSo I am satisfied to resolve this complaintThank you
Initial Business Response / [redacted] (1000, 12, 2015/08/19) */ August 19, Dear Ms [redacted] Revdex.com has received a complaint from one of your customers that needs a responseThe link to the dispute from [redacted] of Rockford IL can be found here: https://heartofillinois.app.Revdex.com.org/complaint/view/19041598/c/p29r8x Please let me know if you have any questions Sincerely, [redacted] Vice President Revdex.com Serving Central Illinois p: XXX-XXX-XXXX Revdex.com.org Start With Trust(r) Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my depositIn good faith I consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We spoke with the customer when they were here at the point of purchase and they were satisfiedThey didn't have anything binding them to purchase the truck when they were here, but went ahead with the purchaseThe title was sent out after the day hold for funds to clear just like every other title that we send outWe discounted the price of the truck $and feel that this would cover any cost that they may haveThe customer has called and been very rude and swearing so we found it hard to deal with them directly regarding this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mechanic bill is $Discounting the truck $isn't going to help anythingThe company refused to talk to us calmly and was rude to us firstThey refused to send the titleI just got it in the mail weeks after the truck was purchased, they screened our calls, and every time you ask to talk to the owner the guy on the phone is rude, and surprisingly he's always out of the office
Initial Business Response /* (1000, 5, 2015/09/16) */
We spoke with the customer when they were here at the point of purchase and they were satisfied. They didn't have anything binding them to purchase the truck when they were here, but went ahead with the purchase. The title was sent out after the...
10 day hold for funds to clear just like every other title that we send out. We discounted the price of the truck $995 and feel that this would cover any cost that they may have. The customer has called and been very rude and swearing so we found it hard to deal with them directly regarding this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mechanic bill is $7500. Discounting the truck $1000 isn't going to help anything. The company refused to talk to us calmly and was rude to us first. They refused to send the title. I just got it in the mail 3 weeks after the truck was purchased, they screened our calls, and every time you ask to talk to the owner the guy on the phone is rude, and surprisingly he's always out of the office
Initial Business Response /* (1000, 12, 2015/08/19) */
August 19, 2015
Dear Ms. [redacted]
Revdex.com has received a complaint from one of your customers that needs a response. The link to the dispute from [redacted] of Rockford IL can be found here:...
https://heartofillinois.app.Revdex.com.org/complaint/view/19041598/c/p29r8x
Please let me know if you have any questions.
Sincerely,
[redacted] Vice President
Revdex.com Serving Central Illinois
p: XXX-XXX-XXXX
Revdex.com.org Start With Trust(r)
Initial Consumer Rebuttal /* (2000, 14, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my deposit. In good faith I consider this matter closed.
Initial Business Response /* (1000, 10, 2015/08/20) */
We have left this lady 2 voice messages to see if we could help and she has not responded. We were unable to satisfy her while she was here because of her attitude.
Thank you
Initial Consumer Rebuttal /* (2000, 12, 2015/08/23) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
I received one call, not two, from [redacted], the manager, on Wednesday 8/19 and I was able to return the call on Friday 8/21, as I travel with business during the week. (I would like to note that my attitude that day was a normal angry and upset response that anyone would have had after driving 4 hours and paying $500 to find out they sold the truck and did not communicate with each other internally.) Regarding [redacted]'s call, I shared my concerns and frustrations with this experience. He asked me what I felt was a fair resolution. I said it would be nice to get reimbursed for my gas, but I had no number in mind. That would have to be up to them. He told me he would check with the owners and get back to me the same day. That evening he called back and offered me $250, as long as that would be satisfactory and I would resolve this complaint with the Revdex.com. I agreed. And I do feel that the manager did a good job of listening to me on the phone, and assured me that they will be sure and train all sales associates about following procedures to hold a truck when someone puts money down to travel in and look at it. So I am satisfied to resolve this complaint. Thank you.