Midwest Electric & Generator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish that the business would have research this before responding to this complaint and also before sending a letter to a consumer for late payment almost years old This is neither professional or acceptable Many hours have been spent and lost by all parties Time we don't get back in our short lives

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ We were dispatched to ***'s rental condo on January 22nd for an issue with a kitchen circuit not workingWe quoted the minimum service rate, up front, from our office and stated that if there was more than an hour of work, we would then start charging by the 1/hourWe were instructed not to spend more than hour ( our minimum ) on siteOur tech arrived and worked on troubleshooting the problemIt was found that the electrical breaker was burned, has been arcing inside the electrical panel, and looked to be overloaded too many timesWe cleaned the buss bar where the breaker was arcing, and installed a new CL listed breaker from our truckWe did not charge [redacted] for the parts The circuit and outlets were working again and the technician left with a satisfied customer We had received a call back from [redacted] on January 25th stating her tenant has now complained about an new intermittent buzzingWe at that point wanted to talk to the tenant, to see if they can describe the noise, to see if it was continuous buzzing, the same circuit, etc [redacted] would not give us the tenant's numberShe decided she would have the tenant give us a call The tenant then called and stated that the buzzing is not all the time, but intermittently hummingWe had asked a few questions and stated we would talk to the landlord, *** We were able to pull the specifications online for that particular electrical panel, there was a notice about pitting on the buss bars due to loose breakers, and the buss bars were aluminum rather than copper ( manufacture is no longer in business )We reached out to our technician that was on site and asked about the loose breakersHe had indicated that there were many that were very loose (connection between the buss and the breaker tab) ,but did not pull all the circuit breakers out of the panel as it would have taken more than the hour to clean and inspect the entire system At this point, we reached back out to the customer to explain what the issue may be with the actual electrical panel, and that we were not comfortable just adding new breakers to a potentially hazardous electrical panelWe did state that we would need to charge hour to come back out to inspect the entire electrical system, also informed customer that if the buss bars were damaged to a point where it was not safe, we would need to change the electrical panelWe then talked about how serious of a problem this could potentially be as a fire hazardShe spent about minuets on the phone with us, wondering if it was even her responsibility as it is multi-family, and about what would happen if she did nothing We urged her to get the problem fixed as we feel it is not safe in its current stateShe stated back to us that she is "upside-down" in the condo, and does not want to invest any more money, including the service call to verify all conditionsIt was stated that we could not come out there for free, as a company we do need to pay our technicians to come to the site, pay for the van, and the fuel to come to her rentalShe insisted we take care of this for freeThe problem would be, even if we came out for free, and learned the panel would need to be changed ( as we suspect ) there would still be the issue of a charge for the new electrical panel At the end of the conversation, she stated that she will look around and see what she can find to be doneWe asked her to please be sure to get it repaired as it truly is a major safety concern for the tenant ( that they may not even be aware of )We did not speak either way with the tenant about the breaker, as claimed in the complaint The next communication that took place was a negative review on the Revdex.com website The day we received the Revdex.com rating, [redacted] called back into our office, and demanded to talk to a managerJessica our receptionist took the call, and offered she can talk to our owner John [redacted] , she stated she did not care to talk to him, and started to berate JessicaIn the call, she over and over told Jessica how she will ruin us and use every social media tool she can, to be assured we lose business At the end of all this, we are competent licensed electricians, and we take safety very seriousA fire hazard needs to be fixed, bottom line We have never had a bad Revdex.com rating, or even a Revdex.com complaintWe do feel that we give our customers great value for our serviceWe will not jeopardize code or safety for a landlord that is losing money on their property, or conduct ourselves unethically in any way In closing, I personally offer to meet [redacted] at her rental condo, on my own time, for free, and show her the pitting of the buss bars, and show her why we have a concern, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ As stated above John from Midwest Electric did not provide a full diagnostic of my electrical problem the day of, instead they came in placed a bandage on a much bigger problem versus communicating to me what the problem wasI was not made aware of the scale of the problem until afterwards when I called to complain about additional issues arising from the original work doneWhen I asked John to credit my since the work is guarantee and nothing was fixed from the original visit but made worse John as stated above refused to credit and wanted to charge me an additional to provide another estimate for the original work that should have been done/communicatedI would not knowingly place my tenant or anyone for that matter at risk for any amount of money! Please never suggest that again! I have two other electricians coming out in the next 24hrs to provide an estimate to get the real work started which should have been address on Jan Let me make myself clear I do not wish to overpay for unnecessary work but by no means would I ever place anyone at riskYour company has delayed the actual work that needs to be done thus putting my tenant at risk Once again YOUR technician NEVER mentioned a serious issue the day of!?!? Why would I ever choose to pay to fix something that is NOT the problem vs putting that to the total cost of the acutal fixYou essentially want me to pay to come out fix a bar in a breaker that has done nothing to do with the real problem than have you come out again to provide another estimate for and charge me for a job? Why would you not provide me the option on the first meeting to say this is a larger job this is what needs to happen I can start now including the moving forward...you sir are not honest nor fairAnd please do not discuss the safety of my tenant over money since your "trained" technician did not say anything to the extent of the safety of my apartment! I will provide an update once I get an estimate from the other electrician in regards to what Midwest Electrician failed to tell me the first time and wish to continue to charge me for a second reviewAlso when I originally called I asked for a real estimate but the women on the phone persuaded me not to get that and do the trouble shooting?!?! Also I would like to note as a consumer I am 100% at the mercy of service provides such as electricians to tell me what is going on since I DO NOT have a clueIf you would like I can show you how to use excel but I know nothing about breakers and wiring!?! I came to you for honesty and fair work I did not get that and feel used and taking advantage ofYou simply had to come back out and credit me the work and estimate that should have been done the first time to make this situation rightBut your statement of "I need to make money" made it clear you have no interest in customer service or satisfaction This is the scenario: I paid you the work lasted a day than it got worse, I called you to check it and you said I will cost me another plus what ever labor and parts need to be done for the work?!?! You shoul dnot be apart of the Revdex.com Final Business Response / [redacted] (4000, 9, 2016/02/02) */ Thank you for the message back in regards to your projectWe are glad you had other electricians come to your rental property, and that they also stated the electrical panel needed to be replaced We are glad you were able to hire someone to replace the panel, and per the pictures you had sent me, and I attached to this response, as you can see, as we stated, and the other electricians confirmed, the panel was in need of replacement I am glad you were able to have the other electricians confirm what we had told you Once the electrical inspection has passed on the new electrical panel, you will be set We wish you luck with your new electrical panel, and are happy that you were able to get it replaced John [redacted] Midwest Electric and Generator, Inc

We understand that a letter was sent for the outstanding balance that is severely overdueOur records show we have mailed several times and have also called, but have yet to get a responseOur system notes that the customer was responsible for payment of the services and the charge was approved by [redacted] We have communicated with Home Depot and they have stated the customer is responsible for the chargesIf any record was to show differently from that, please let us know