Midwest Fertility Specialists, PC

Our inspector inspected this floor in early June By mutual agreement, the homeowner and our inspector agreed to revisit this issue when both parties returned from vacations in mid-late July Unfortunately, the local *** *** rep resigned in the interim which caused a slight delay in
processing.The inspection revealed gaps at most of the joints throughout the floor This is a common problem with laminate flooring that has been exposed to numerous cleanings with excessive amounts of water or other cleaning solutions The moisture will cause the joints to expand and begin to come apart and dirt will penetrate the joint This floor, if cleaned properly, will not develop the joint gaps seen by the homeowner As a policy, we submit all consumer complaints to the manufacturer for review We reported the details of the situation on our report The manufacturer's claim department agreed with our assessment that this was a maintenance issue and not a material failure This failure is not covered by warranty The installation done by Arrowhead has never been questioned and was done according to all industry standards It is the final opinion of Arrowhead Carpet and *** *** that the failure of this floor is due to consumer negligence In an effort to appease our unhappy customer we offered a discount on any replacement floor they would choose They immediately turned that down and demanded full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The people at Arrowhead flooring are liars The floor was never subjected to NUMEROUS cleanings with excessive amounts of water or other cleaning solutions. While trying to resolve this issue the sales rep for Arrow Head Flooring hung up on us and we filed a complaint. We took up the flooring installed by Arrowhead and installed wood that we bought from [redacted] and installed it ourselves. While taking up the flooring by Arrowhead we discovered that the pieces that had cracked on the edge were incredibly loose from the installation. This was the source on the problem. Additionally Arrow head sold us way too much flooring. The wood we bought as [redacted] cover the floor with 145.00 Sq. FT. Arrow head sold us 167.67 sqft. I trusted their calculation. MY fault don't be trusting of these guy. We want a refund of $335.67 for the cost of the flooring we are not asking for a refund for labor and the overpriced molding.
Regards,
[redacted]