Midwest Foundation Repair

Left a more detailed review on the company website. These folks are fair, diligent and very competent. I ask a lot of questions - all were answered without waiver. If price is your concern, shop around, I did. Exceeded expectations.

Mark C.

We had our basement "fixed" with midwest basements systems in late September last year. We had issues right from the beginning.
When they came out to put the "system" in, they left and that night we noticed that there were cracks in our walls that were not there before and also the door for our son's room was not put back properly and would not shut. We called them and they came out a week or so later to "fix" these issues -which apparently meant to put a silicon calk in the cracks and take pictures if there is an issue for later on.... Our recent experience was even more frustrating - we were gone camping for the weekend of fathers day and came back during the day to let our animals out and that saturday it had rained and water was everywhere, the rain had came in bringing mud along with it. We called them that Monday the 18th and were told they would send someone to look at it on that next tuesday the 26th. The guy came out and had no idea what he was doing and told us that he would have someone from the office call us. I had to call them on Thursday after not hearing anything and then was told that the production manager *** was out and would call me tomorrow - this was after it had rained a few more times. Friday came and she called me first thing but stated that no one could come out till the 12th and would be between 8-12 and someone would need to be at the house since they would leave there facility at 8 and head right to me. We had called them again since it had rained again and still getting mud and the system backed up completely and we were up till 2 am cleaning and trying to keep up with the water pouring in our basement we also noticed that the sumppump they put in is leaking water back in as well since they did not put the clamp on properly- they told us that they could not come out sooner and that 2 weeks is an acceptable time frame. So now today is the 12th and at 12:42 they are still not at my house to "fix" the issue. I called at 11:48am and talked to *** and she stated that they had a couple other jobs in Prairie city but would have the Guy call me. He called me a min later and said he didnt look at his notes and that he would be there around 3pm- meanwhile I missed out on a whole day of work waiting on them to show up. - This has not been a very pleasant experience and wish we never would have went through them to have this system put in, we have more issues than we ever did in the past and keep ruining items in our basement from the water damage.

We our sump system serviced by Chad H today. While having had my system serviced for years Chad noticed he could make it run more efficiently by reworking pvc.

You broke my front door, you punch it becauaw we werent home. We went home because you didnt show up at 9 am.
Tue feb. 6 at around 1 O'clock your sales man came ro our house and punch a hole in our door bwcauae we were not home.

The issue I had was handled with kindness, understanding and expertise today. Chad Henrichs was considerate and listened to my concerns and respected my frustration. He repaired the problem not only because he knows his job, but because he studied and explored what was causing the issue. When he shared the solution with me he did it with complete professionalism.

Very helpful and friendly!

Very pleased with the respect the Midwest Basement System crew had for our home both inside and out.