Midwest Global Group

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ -The customer bought his Tundra on 3/1/ -On 6/1/we checked out the customer's vehicle and observed no problemsThe issue did not show up when we operated the vehicle and the computer showed no problemsIt is not advisable to replace things, and generate cost, without being able to identify the problem -Around months later on 7/16/the customer asked us to check his vehicle out and it had a dead batteryThe customer paid for and we replaced the battery -Around weeks later the customer came in with a problem with the starter staying engaged, a separate issue, we replaced the starter under the maintenance agreement -Around months later (1/2/16) the customer brought his vehicle in with a stutter at MPHThis was a separate issue than any earlier complaintsWe replaced the torque converter under the maintenance agreement -We haven't seen the customer's vehicle since the last repair -We appreciate the customer's business and regret the inconvenience that his vehicle's problems have caused himThe repairs with his vehicle were accurately diagnosed and were unrelatedNo action or lack of action on our part caused any of the issues with the customer's property -I notice that the Revdex.com complaint was lodged before the last repairAs far as we know the vehicle is operating normally now If not, we'd be very happy to check it out and fix itIf he needs a rental for a few days we'll cover it but only if we can see the problemIf the problem doesn't occur when we have the vehicle then there isn't much we can do about it