On Thu, Jun 4, at 7:AM, [redacted] < [redacted] > wrote:I left out a very important part of my responseI contacted County Materials Corporation that makes the brick for the retaining wall Darrin Braun, Sale Representative came to the home last week to look at the wall to see what kind of damage has happened to the retaining wallHe asked if a sealant was put on the brick after it was build? The contractor did not seal the wall at all and he should have[redacted] Sent from my iPad> On Jun 3, 2015, at 8:PM, [redacted] < [redacted] > wrote:>> I highly reject the Midwest Home Exteriors company respond.> The company knew that we would have to walk on this wall to get to our vehiclesThe company never told us that we could not use salt during the winter time nor did the the company give use instructions on how to care for the wall.>> We hired this company because they were the experts they should've told us that this type of brick would not hold up when salt is applied, yet it is a surface that we must walk on.>> Every time I have spoken with this company about fixing the wall they never said anything about it not being under warrantyAgain I talked to the company on Monday, June and was told that the wall and steps would be fixed in two weeksThen I saw your letter in the company is stating that it is no longer under warranty And for us to complain after four years is crazy, not once in our conversations did the company convey that message to meIn the company's response they state, that they would help us out but when I talk to them they are telling me that they are going to fix it, there's a big difference between helping us out and actually doing the work and repairing their mistake.>> This is a brick retaining wall that should last for years before it even starts falling apart and we've only had it for four years.>> It is becoming obvious that this company isn't going to do anything, they just keep telling me what they think I want to hearI am going to give them to June then I will have to hire somebody else to fix this wall.>> I truly feel that this company has taken advantage of us and charged us a great deal of money to have this retaining wall and steps built.>> Is there anything else that the Revdex.com can do our advise us at this point in time?>> Thank you for your time I greatly appreciate it.>> [redacted]
I have contacted homeowner and told her I would help her out but everything is no longer under warranty so to complain about something that was done years ago is crazyAlso all the problems she is having rt now is due to her using too much salt on her landing and retaining wall in which it ate at
the brick and made it start breaking away
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On Thu, Jun 4, 2015 at 7:04 AM, [redacted] <[redacted]> wrote:I left out a very important part of my response. I contacted County Materials Corporation that makes the brick for the retaining wall. Darrin Braun, Sale Representative came to the home last week to look at the wall to see what kind of damage has happened to the retaining wall. He asked if a sealant was put on the brick after it was build? The contractor did not seal the wall at all and he should have.[redacted]Sent from my iPad> On Jun 3, 2015, at 8:29 PM, [redacted] <[redacted]> wrote:>> I highly reject the Midwest Home Exteriors company respond.> The company knew that we would have to walk on this wall to get to our vehicles. The company never told us that we could not use salt during the winter time nor did the the company give use instructions on how to care for the wall.>> We hired this company because they were the experts they should've told us that this type of brick would not hold up when salt is applied, yet it is a surface that we must walk on.>> Every time I have spoken with this company about fixing the wall they never said anything about it not being under warranty. Again I talked to the company on Monday, June 1 and was told that the wall and steps would be fixed in two weeks. Then I saw your letter in the company is stating that it is no longer under warranty. And for us to complain after four years is crazy, not once in our conversations did the company convey that message to me. In the company's response they state, that they would help us out but when I talk to them they are telling me that they are going to fix it, there's a big difference between helping us out and actually doing the work and repairing their mistake.>> This is a brick retaining wall that should last for years before it even starts falling apart and we've only had it for four years.>> It is becoming obvious that this company isn't going to do anything, they just keep telling me what they think I want to hear. I am going to give them to June 15 then I will have to hire somebody else to fix this wall.>> I truly feel that this company has taken advantage of us and charged us a great deal of money to have this retaining wall and steps built.>> Is there anything else that the Revdex.com can do our advise us at this point in time?>> Thank you for your time I greatly appreciate it.>> [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It seems Midwest Home Exteriors doesn't care that they installed an unsafe porch railing on our porch as they never attempted to remedy or make it more solid in any way. The lack of a building permit is a good example of the corner's they cut. The business really fell short of our expectation on the entire porch job.
Regards,
Kathleen [redacted]
Everything is done she wanted all composite removed so I did. Than she had her family do the stairs in treated lumber. She called and said everything is completed and the manufacturing company never tells you a wall should be sealed because it always last a long time. In this case it was the salt that ate at the brick. It ate away 3 blocks that ended up braking away.
On Thu, Jun 4, at 7:AM, [redacted] < [redacted] > wrote:I left out a very important part of my responseI contacted County Materials Corporation that makes the brick for the retaining wall Darrin Braun, Sale Representative came to the home last week to look at the wall to see what kind of damage has happened to the retaining wallHe asked if a sealant was put on the brick after it was build? The contractor did not seal the wall at all and he should have[redacted] Sent from my iPad> On Jun 3, 2015, at 8:PM, [redacted] < [redacted] > wrote:>> I highly reject the Midwest Home Exteriors company respond.> The company knew that we would have to walk on this wall to get to our vehiclesThe company never told us that we could not use salt during the winter time nor did the the company give use instructions on how to care for the wall.>> We hired this company because they were the experts they should've told us that this type of brick would not hold up when salt is applied, yet it is a surface that we must walk on.>> Every time I have spoken with this company about fixing the wall they never said anything about it not being under warrantyAgain I talked to the company on Monday, June and was told that the wall and steps would be fixed in two weeksThen I saw your letter in the company is stating that it is no longer under warranty And for us to complain after four years is crazy, not once in our conversations did the company convey that message to meIn the company's response they state, that they would help us out but when I talk to them they are telling me that they are going to fix it, there's a big difference between helping us out and actually doing the work and repairing their mistake.>> This is a brick retaining wall that should last for years before it even starts falling apart and we've only had it for four years.>> It is becoming obvious that this company isn't going to do anything, they just keep telling me what they think I want to hearI am going to give them to June then I will have to hire somebody else to fix this wall.>> I truly feel that this company has taken advantage of us and charged us a great deal of money to have this retaining wall and steps built.>> Is there anything else that the Revdex.com can do our advise us at this point in time?>> Thank you for your time I greatly appreciate it.>> [redacted]
I have contacted homeowner and told her I would help her out but everything is no longer under warranty so to complain about something that was done years ago is crazyAlso all the problems she is having rt now is due to her using too much salt on her landing and retaining wall in which it ate at
the brick and made it start breaking away
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On Thu, Jun 4, 2015 at 7:04 AM, [redacted] <[redacted]> wrote:I left out a very important part of my response. I contacted County Materials Corporation that makes the brick for the retaining wall. Darrin Braun, Sale Representative came to the home last week to look at the wall to see what kind of damage has happened to the retaining wall. He asked if a sealant was put on the brick after it was build? The contractor did not seal the wall at all and he should have.[redacted]Sent from my iPad> On Jun 3, 2015, at 8:29 PM, [redacted] <[redacted]> wrote:>> I highly reject the Midwest Home Exteriors company respond.> The company knew that we would have to walk on this wall to get to our vehicles. The company never told us that we could not use salt during the winter time nor did the the company give use instructions on how to care for the wall.>> We hired this company because they were the experts they should've told us that this type of brick would not hold up when salt is applied, yet it is a surface that we must walk on.>> Every time I have spoken with this company about fixing the wall they never said anything about it not being under warranty. Again I talked to the company on Monday, June 1 and was told that the wall and steps would be fixed in two weeks. Then I saw your letter in the company is stating that it is no longer under warranty. And for us to complain after four years is crazy, not once in our conversations did the company convey that message to me. In the company's response they state, that they would help us out but when I talk to them they are telling me that they are going to fix it, there's a big difference between helping us out and actually doing the work and repairing their mistake.>> This is a brick retaining wall that should last for years before it even starts falling apart and we've only had it for four years.>> It is becoming obvious that this company isn't going to do anything, they just keep telling me what they think I want to hear. I am going to give them to June 15 then I will have to hire somebody else to fix this wall.>> I truly feel that this company has taken advantage of us and charged us a great deal of money to have this retaining wall and steps built.>> Is there anything else that the Revdex.com can do our advise us at this point in time?>> Thank you for your time I greatly appreciate it.>> [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It seems Midwest Home Exteriors doesn't care that they installed an unsafe porch railing on our porch as they never attempted to remedy or make it more solid in any way. The lack of a building permit is a good example of the corner's they cut. The business really fell short of our expectation on the entire porch job.
Regards,
Kathleen [redacted]
Everything is done she wanted all composite removed so I did. Than she had her family do the stairs in treated lumber. She called and said everything is completed and the manufacturing company never tells you a wall should be sealed because it always last a long time. In this case it was the salt that ate at the brick. It ate away 3 blocks that ended up braking away.
Homeowner will have Thursday 5/19/2016 around 9:30 am