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Midwest Hospitalists Inc

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Midwest Hospitalists Inc Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.   [redacted], from [redacted],  was to get back to me to confirm my address to where they supposedly sent the check on 10/17.   With the run around I've been given since JUNE 8th with trying to resolve my refund, I was hesitant to give her my address, anticipating that she was going to come out and automatically say that was the address.  I wanted her to research and confirm and then once she gave me the address, then I would've acknowledged.  2.  I requested that they hand deliver the check to me, considering ALL the time I had invested in trying to get this resolved.  From a customer service stand point, this is the LEAST they should've agreed to.  However, [redacted] said the check could either be mailed or I could pick it up.  I chose to pick it up as I wanted to meet these people. 3.  [redacted] called me at 2:15 on Tuesday, the 29th to inform me that the check was ready.  NOT the 28th.   I could not be there on the 29th- so I told her I would be there on the 30th.  4.  I picked up the check on the 30th at 2:40.  [redacted] left at 2:15, which I was aware of.5.   I NEVER contacted [redacted] on 10/10, as the ONLY phone number I had for Midwest Hospitalists was the number on my invoice:   [redacted], which is the payment center.   The mailing address was Midwest Hospitalists and the first I heard of [redacted] was on 11/23 when [redacted] contacted me, from that company.   6.  Please note- here is the timeline of dates....many of which occurred
PRIOR to 10/10- which is the date THEY are claiming I contacted them, which is incorrect:              6/10 was told I was due a refund and [redacted] said she'd get back to me-   did not happen              6/14- I called again for refund amount.  Spoke with [redacted].  She was to call me back with amount-  did not happen              6/29- I called again.  Spoke with [redacted]-  she said it would take 4-6 weeks to receive payment              8/21- Left voicemail for Manager, [redacted], to call me.   did not happen              8/22- My Champion from Cigna, [redacted], made a courtesy call to [redacted].  [redacted] was told I should have my check in 1-2 weeks              10/10- I called again.  Spoke with [redacted].  She said the request was sent for review and it would take up to 2 weeks.  She was to call me back.              10/16- I called again.  Spoke with [redacted] as [redacted] was busy.  Stated she would sent the request for review again.  Put me through to [redacted]s VM.  I left another message.              11/4-  I called again.   Spoke with [redacted].  Stayed on hold for [redacted]- wasn't going to leave another unreturned voicemail.   [redacted] said the check was "under review" and she would attempt to have it expedited.  She promised to call back the following, regardless.               11/6-  Filed compliant with Attorney Generals office               11/7-  Filed complaint with Revdex.com                11/22- [redacted] called and said the check was mailed on 11/17               11/23- [redacted] left a message on my home answering machine (I still have it on my recorder 4:05 pm)  to confirm that the check was sent on 11/17 and that I should have by 11/28-29.               11/23 at Noon.  [redacted] called [redacted].  Said check went out TWO WEEKS AGO.   That would've been 12/9.  She was to call me back after she confirmed the mailing address.               11/23- [redacted] called back later and corrected herself stating that the check was mailed on 10/17, but she failed to tell me the address to where the check was supposedly sent.  She said that [redacted] would put a stop payment on the check and when he/she returned to the office, a new check would be written on either 11/28 or 11/29.   I requested that the check be hand delivered.  Was told it could either be mailed or picked up, once it was ready.               11/29- [redacted] notified me that the check was ready and I could not get there that day, but told her I would come the following day (30th).  I was hoping to make it in before she left for the day (at 2:15 on the 30th, but could not get there with my husband, in tow, until 2:40).  The check was picked up at 2:40.Please let me know if you have further questions.Thank you for your help.Rregards,[redacted]

In response to the complaint against Midwest Hospitalists INC submitted by [redacted] on 11/17/16.An Overpayment on the account of [redacted] was made in the amount of $1392.00 due to the medical insurance making an adjustment to their original processing of the claims after the Mr....

[redacted] made their payment.In July 2016, a refund request was sent to Midwest Hospitalist's accountant to release the refund. There was confusion with the paperwork and the check was never written. Once CompMed was notified by the patients wife Tracy on 10/10/16 that they hadn't received the refund, new paperwork was sent to the accountant againA refund check #[redacted] for $1392.00 was mailed out to the [redacted] on 10/17/16 to the address of [redacted]We were notified the check was never received. On 11/28/16 a stop payment was placed onck #[redacted] and a new check #95ll has been written.A phone call was made to [redacted] on 11/28/16 by [redacted] Office Manager (a) Midwest Hospitalist to confirm the address for the check to be mailed to. She wanted to make sure there was not an issue with the address since the initial check was not received. Mrs. [redacted] would not release the address so Mrs. Hoffman suggested she come to their office at 10999 Reed Hartman Highway Ste 215 Cincinnati OH 45242 and pickup the check. As of today at 2:00 the check has not been picked up.

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