Midwest Imaging Professionals Reviews (9)
Midwest Imaging Professionals Rating
Description: MEDICAL IMAGING SERVICES
Address: PO Box 371862, Pittsburgh, Pennsylvania, United States, 15250
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Monday November 24, [redacted] Revdex.com [redacted] Re: [redacted] FD: [redacted] Dear [redacted] ,I have received the compliant from [redacted] involving Midwest Imaging Professionals regarding his account with usFirst please let me explain who Midwest Imaging Professionals and [redacted] MD areDr [redacted] is a radiologist that works for Midwest Imaging ProfessionalsWe do the reading of x-rays, CT scans, ultrasounds, etc, The patient will be seen at an imaging center or hospital and have these studies performedThat facility will then send those studies to our radiologist to be interpretedWe provide the results to the patients referring doctorThe patient never sees our radiologist,I do see that Mrs [redacted] had three separate services on 02/19/2015, 02/26/2015, and 03/03/Her insurance has processed these claims, leaving a balance of $towards her yearly deductibleI do not have any record of the patient contacting our office regarding this balanceShe may have contacted the facility directly.The patient is contractually obligated to pay her balance due to her insurance applying that towards her deductibleIt she feels that she should not be responsible for her balance of $that her insurance has left her responsible due to her complaint with the services that she has received at the facility, she would want to open a dispute with the facilityOur billing is totally separate from the facility.I have placed her account with us on a hold, pending a resolutionIf you have any questions or concerns please feel free to contact my at the number listed above during the hours of 8:am - 4:pm eastern standard timeThank You, [redacted] Billing Administrator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This resolution is not satisfactory to me but I understand that the facility (i.e*** *** ***) should make disclosures to their patients in regards to who's treating them and what the process isLeaving patients in the dark or misleading them, however, is a reflection on both the hospital and the imaging company which conducts business with the hospitalI'll include the imaging company in my complaint to the local authorities because ultimately, this company is just as responsible for the way the patient is treated and billedI'll be waiting for an updated bill from this company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business states that they sent letters to inform me of my account yet I never received them. I also called them twice since the initiation of this complaint requesting copies of these letters. As of today, 2/19/2014, I still have yet to receive these so called letters. I just don't appreciate being told that they contacted me yet I never reviewed anything from them. I owed them money and I paid it so it's done but I just feel that they did not handle this professionally as I still do not have any of these letters.
Regards,
[redacted]
To Whom It May Concern:
We are responding to the complaint filed in your office by a consumer indicating dissatisfaction with our
business. The patient received a statement from us dated 10/09/13 stating she...
owed the balance of
$201.45. We did not receive a phone call or payment so a second letter went out to heron 11/22/13
with a message that we previously sent her an itemized bill. Again, we did not receive any response from
the patient. Due to the account being delinquent, her balance was forwarded to the collection agency
on 01/08/14. On 01/23/14 we received a phone call from the consumer because she was upset
regarding her account being sent to collections. Our rep explained that she did receive two letters from
us and we verified the address on file is correct. She also provided secondary insurance information that
was not on file. We advised the patient that we would bill the secondary insurance but her account
would remain with the collection agency. If payment is received from the secondary insurance, it would
be reported to Merchants Credit Guide and her account would be closed.
We apologize for any inconvenience caused but we followed proper procedures.
Please feel free to call the above number with any questions or concerns
Monday November 24,2014
[redacted]
Revdex.com
[redacted]
[redacted]
Re: [redacted] FD:...
[redacted]
[redacted]
Dear [redacted],I have received the compliant from [redacted] involving Midwest Imaging Professionals regarding his account with us. First please let me explain who Midwest Imaging Professionals and [redacted] MD are. Dr. [redacted] is a radiologist that works for Midwest Imaging Professionals. We do the reading of x-rays, CT scans, ultrasounds, etc, The patient will be seen at an imaging center or hospital and have these studies performed. That facility will then send those studies to our radiologist to be interpreted. We provide the results to the patients referring doctor. The patient never sees our radiologist,I do see that Mrs. [redacted] had three separate services on 02/19/2015, 02/26/2015, and 03/03/2015. Her insurance has processed these claims, leaving a balance of $53.67 towards her yearly deductible. I do not have any record of the patient contacting our office regarding this balance. She may have contacted the facility directly.The patient is contractually obligated to pay her balance due to her insurance applying that towards her deductible. It she feels that she should not be responsible for her balance of $53.67 that her insurance has left her responsible due to her complaint with the services that she has received at the facility, she would want to open a dispute with the facility. Our billing is totally separate from the facility.I have placed her account with us on a hold, pending a resolution. If you have any questions or concerns please feel free to contact my at the number listed above during the hours of 8:00 am - 4:00 pm eastern standard time.
Thank You,
[redacted]
Billing Administrator
This business is absolutely horrible. I have just now received a bill from them where they AGAIN did not submit it to my insurance company.
They have already sent my account to a collection agency for another bill, even though they never billed my insurance. My insurance has paid them for every bill, including now the bill they sent for collection, they have bothered to submit but apparently they have no desire to attempt billing insurance rather than harass patients.
They are disgusting.
Review: On 10/21/2014, I received a notice from a collection company that I owed this business money. This was a huge shock to me. I went back in my medical bills and after much searching, found a bill dated 10/09/2013. I found a bill about a week later from the hospital that included the same amount. I called them to have them rebill my insurance since on the day of service, the intake representative would not take my new insurance card because she said my old service was still in effect. I discussed all this with the hospital and I thought all was fine and if I still owed, I would be sent another bill. NO OTHER BILL from Midwest Imaging was EVER sent to me. Not a 30 day overdue, not a 60 day overdue, not a if this is not paid we are turning it in to collections, NOTHING. I have no problem paying a bill but to not send one more than once or after there was a question regarding an insurance billing is poor medical service and billing practices.Desired Settlement: I want a call from the person that would handle this at the company. I wouldn't mind a copy of any additional bills sent to me since I never received any but the one dated 10/09/2013.
Business
Response:
Review: I went to a hospital belonging to [redacted], for a mammogram. They took the mammogram, but called me in for second one because they couldn't take good images the first time. All this time, they gave me the impression that my doctor is aware of what's gong on. The initial mammogram had been requested by my doctor. They were unable to take any good images the second time either, so they called me in for an ultra-sound for the purpose of imaging the exact same breast. Now both the hospital and this business are charging me not only for a second mammogram (even though it was their fault they couldn't take the right image the first time), but also for a diagnosis from a doctor I was not aware existed and had no contact with whatsoever. All of my results and subsequent tests were to be seen and requested by my own personal doctor. Now I'm getting charged for a second mammogram by this company I had no contact with which says I received medical services from a dr. named [redacted]. I'vebeen disoputing the charges for a second mammogram but nobody's calling me back.Desired Settlement: I want the charge for this second mammogram, which was an unnecessary service and poorly performed by the hospital technician, to be analyzed and re-calculated or removed altogether. They basically performed 3 different imaging techniques for the same thing. They made me think they were necessary an ordered by my doctor when in fact the hadn't been (only the first one was ordered by my doctor). I want this doctor's charges to be removed from my account since I never even met the person and I never consented to get his medical advice. I never even asked for anyone's medical advice except for my doctor's whom the hospital chose not to contact. Instead they solicited the advice of this unknown doctor. I disputed these charges but I haven't gotten any resolution.
Business
Response:
Monday November 24,2014[redacted] Revdex.com [redacted]
[redacted]Re: [redacted] FD: [redacted]
[redacted]Dear [redacted],I have received the compliant from [redacted] involving Midwest Imaging Professionals regarding his account with us. First please let me explain who Midwest Imaging Professionals and [redacted] MD are. Dr. [redacted] is a radiologist that works for Midwest Imaging Professionals. We do the reading of x-rays, CT scans, ultrasounds, etc, The patient will be seen at an imaging center or hospital and have these studies performed. That facility will then send those studies to our radiologist to be interpreted. We provide the results to the patients referring doctor. The patient never sees our radiologist,I do see that Mrs. [redacted] had three separate services on 02/19/2015, 02/26/2015, and 03/03/2015. Her insurance has processed these claims, leaving a balance of $53.67 towards her yearly deductible. I do not have any record of the patient contacting our office regarding this balance. She may have contacted the facility directly.The patient is contractually obligated to pay her balance due to her insurance applying that towards her deductible. It she feels that she should not be responsible for her balance of $53.67 that her insurance has left her responsible due to her complaint with the services that she has received at the facility, she would want to open a dispute with the facility. Our billing is totally separate from the facility.I have placed her account with us on a hold, pending a resolution. If you have any questions or concerns please feel free to contact my at the number listed above during the hours of 8:00 am - 4:00 pm eastern standard time.Thank You, [redacted]Billing Administrator
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This resolution is not satisfactory to me but I understand that the facility (i.e. [redacted]) should make disclosures to their patients in regards to who's treating them and what the process is. Leaving patients in the dark or misleading them, however, is a reflection on both the hospital and the imaging company which conducts business with the hospital. I'll include the imaging company in my complaint to the local authorities because ultimately, this company is just as responsible for the way the patient is treated and billed. I'll be waiting for an updated bill from this company.
Regards,