Midwest Interiors

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? ?

From: Katelyn [redacted] [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM ? ? In response to complaint# [redacted] , we have reached a settlement [redacted] and [redacted] agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience, bringing it to a total of $The check was written and mailed out today, 8/22/2017.? ? ?

From: Katelyn [redacted] [mailto:[email protected]] Sent: Tuesday, August 22, 2:PM Please see attached.? ? In response to complaint# [redacted] , we have reached a settlement [redacted] and [redacted] agreed on a refund of $for the fee of moving the piano plus another $for the inconvenience, bringing it to a total of $The check was written and mailed out today, 8/22/2017.? ? ?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ?

We are disappointed to hear that our customer is unhappy, and we would like to do what we can to make sure that our customer is satisfied with her serviceUnfortunately, the move was between locations that were both affected by devestating hurricanes which caused many roads to be shut down as well as fuel shortagesAs the customer stated, her belongings were picked up on 8/which was immediately after flood waters started to receed and we were able to resume businessOnly a few days after the customers belongings were picked up, another hurricane hit Florida and caused roads to be closed going in to Florida as wellThe customer advised us on 9/that she would be going to Florida after the hurricaneOn 9/the customer called to let us know that she was back in Miami and ready for deliveryAt the time the customer let us know she was ready for delivery, we explained to her that there were issues with trucks coming and going between Texas and Florida because of the two hurricanesOn 9/we called to let her know that her delivery is on its way and also offered a $discount out of good faithAs of right now, her delivery is still within the parameters of the contract and will be delivered on time -regardless of two natural disasters that occuredThe contract states that only in case of natural disaster the commitment to delivery dates are null and delivery dates are flexibleWe have found this complaint to be invalid and would like it to be removed

We never received a report of damages from this customerAt the time when the job was booked, we did have a third party administrator [redacted] , handling our claimsShortly around the time of delivery of this customer, we changed third party claims administrators to *** [redacted] as we merged with Delta Moving Systems, IncThe customer should submit the claims to [redacted] via email at: [redacted] The damages should be itemized and documented via photos [redacted] can also be reached by phone at [redacted] [redacted] should be told in the email and on phone that [redacted] was purchased by Delta Moving Systems so that said claim will be processedIf the customer has any probelms submitting the claim to ***, she may contact the undersigned at [redacted] In light of the foregoing, the complaint should be closedRespectfully, Edward [redacted]

I received my belongingsI had nine glasses that were broken and my dresser had a leg returned to me completely broken offI do not wish to file a claimI don't want anything left to do with this companyI rather just close this complaint and be done with this company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

This customer has been communicated with thoroughlyCustomer was called on 9/to see if she was ready to be loaded but then informed that there were impassable streetsKatelyn told the customer that she would then be loaded on the next truck going that wayCustomer agrreed and said she understood because we had just gone through Harvey and Florida was going through IrmaWe got her stuff out in the 3-business days even after having two hurricanes in both statesRegarding the delivery concerns, our carriers do pick up other jobs and sometimes can not promise us days that they will be here so we give the customer a day window sometimes of when the truck will arrive to start loading, as what happened in this situationOur driver was picking up loads along the way and was simply delayedRegarding the $discount, we offered that out of good faith, to show the customer we understand her frustrations

Good evening:After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to CaliforniaNoted a move to this location with the amount of belongings averages between USD to USDYour move was quoted for less than this amount (around USD)In addition, as for the comment on our company stealing furniture I have not been aware of such allegations and would like to speak with you directly to determine where this information has come fromMy direct number is 832-343-please contact me so we can work to resolve your issues and answer any questions you may haveI would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiriesI look forward helping you.Kindest Regards,Brian [redacted] Resolutions Department832-343-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I decided to just pay the additional charge of $and close the caseOne thing I want to make sure is that this is the final and there are no other additional chargesAnd, I am looking forward to getting my stuff on time without any damagesThis business is notorious about thatSo I want to make sure that then I will just get over with this case.Thank you

Sent: Friday, February 12, 2:PM Subject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc? Christy [redacted] - Ms [redacted] ’ household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms [redacted] of the delivery window of 2-business days.? Ms [redacted] ’ items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs [redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms [redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs [redacted] then stated that the driver wouldn’t allow her to check the items off of the inventory sheetThe issues raised by Ms [redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms [redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms [redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn’t note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I submitted all paperwork to their previous third partyI need [redacted] to contact them and request for my documentation to be sent to themI never received notification that they had switched vendorsI did my part, so as providing excellent service I feel [redacted] should track down my paperwork and photos I sent them [Provide details of why you are not satisfied with this resolution.] Regards,