Midwest Masonry

August 14, Revdex.com Corporate Office La Posada Drive Austin, Texas Re: [redacted] — [redacted] * [redacted] Dear Sirs: I was directly involved with this customer issueI have completed an extensive review of all the real and true facts of this situationHere are those facts: · We sold a Nissan Titan to [redacted] * [redacted] on 4/4/· The customer was financed by a National Lender based on the loan application information that **[redacted] furnished us· This vehicle was purchased from a local auction and we paid for the auction to perform a "post sale inspection"This inspection checks all the major components of the vehicle — engine, drive train, frame etcThis vehicle passed that inspection and was given a good mechanical report· The vehicle had a complete point reconditioning inspection performed on it once it reached our facilityIt passed that inspection and had reconditioning items performed on the unit· The vehicle had a Carfax report pulled on it and it was a "1" owner vehicle· The customer called my management staff in May and said he felt the vehicle was losing oil· We put the customer in a "free" loaner vehicle and drove the vehicle overnight for approximately milesNo oil consumption or loss problem was foundWe also had an ASE certified technician check the vehicle and he reported that there was no unusual oil loss or consumption found· As an added precaution we sent the vehicle to Round Rock Nissan for a complete mechanical checkThis was on May 6, They reported no oil loss or unusual consumptionThey did recommend that the value cover gasket be replacedWe had the dealership perform that minor repair and paid for it.The invoice was $· The customer was informed of these findingsThe customer opted to leave the vehicle in our possession for approximately days after he was notified that the vehicle was ready for pickup· During this review it was noticed and determined that at the original point of purchase the customer had indicated that the vehicle was for "personal" use and not "commercial" useThe fact that the vehicle was now being used for "commercial" use voided the General Provisions of the Service Guard Limited Warranty that the vehicle had at the time of purchase· The customer picked up the vehicle at a later date· The customer again called and stated he was having oil consumption problems and he took the vehicle to Town North NissanThey diagnosed the vehicle and said that it needed a new "long block"We had a Senior ASE technician talk with the Service Technician at Town North Nissan and it was determined that the shop had mostly used the customer's complaint information to develop their recommendation for repair· We informed the customer that the technical information that Town North Nissan supply us did not confirm the diagnosis they supplied· The customer later took the vehicle to Round Rock Nissan and on this visit based on the information that the customer suppliedRound Rock Nissan recommended that the vehicle have a long block installedWe informed the customer to have Round Rock Nissan submit a "warranty claim" to Service Guard· ** [redacted] opted to move the vehicle from Round Rock Nissan to Rush AutomotiveWe were told that he made that decision based on the high cost of repair made by Round rock Nissan· The Service Guard personnel visited Rush Automotive and reviewed the claimAt this point the claim was denied because ** [redacted] 's actions of change the use of the vehicle from personal to commercial voided the warranty· I personally visited Rush Automotive to review the circumstance and was informed by the Rush Automotive staff that they had not done any diagnostic work on this unit because it had not been authorized by the customer and that their recommendation was based solely on the information supplied by Round Rock Nissan· Subsequent to that I received a very tersely worded email from ** [redacted] indicating he was going to take legal action against the dealership· My assessment of this situation at this point was that the claim was not covered because of ** [redacted] 's action of changing the "use" of the vehicleI turned the file over to my corporate attorney· My corporate attorney made a call to ** [redacted] and during that conversation ** [redacted] Informed him that the warranty company had "authorized" repair of his vehicle· That was the last communication we have had on this fileWe know that we did all the right things in dealing with this customer and his complaintWe had no verification that the repair was neededWe understand that ** [redacted] felt he had a viable claimWe tried to do everything reasonable to address his situationWe have no control over the information supplied us or the actions of customers once they depart from our dealershipI hope that ** [redacted] Situation has been resloved.Sincerely Yours, [redacted] ***Capitol Car Credit

Complaint: [redacted] I am rejecting this response because: As I'll am aware of the disabled equipment on the vehicle and that isn't the problem. The problem is my car was disabled while I was driving the car. I had no way of stopping the car. This out my life in danger. I had to bounce off a curb for the car to come to a stop. This is very harmful and I could have been hurt. Regards, [redacted]

I reviewed this account with all the department managersWe apologize for the delay in making the minor repairs to her automobileWe placed her in a free loaner car so as to minimize her inconvenienceOur service facility was overbooked at the time because of the time of the yearWe tried to work her vehicle into the service rotation as quickly as possibleAs to the water leak she experienced we repaired that at no cost to herThe vehicle had gone through a complete pre-delivery processA part of that process is a complete wash and detail of the vehicleThe vehicle exhibited no leaks at the timeI can only guess that the high pressure of the car wash may have exposed or caused the leakAgain we fixed it at no cost to herWe have been in business for almost twenty (20) years in [redacted] and have helped thousands of customers that have transportation and credit needsWe appreciate Ms [redacted] businessSincerely, [redacted] President Texas Auto Credit Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The warranty company went above and beyond and took care of my truckI will never purchase another vehicle from this place or refer there businessMost of this response is not true, I explained my business intentions from start to finish with the salesman and finance manager regarding this vehicle being used as a commercial vehicle and this truck broke down the first day commercial or not.Bottom line the truck was fixed after months so I am done with this problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Hello Ms***, The statements in Capitol Car Credits reply are incorrectNot once did my wife or myself express gratitudeQuite the opposite actually, we asked several times about just returning the cardue to the continued problems with both the car and the salesmanAs of today we had to take the car in to CCC yet again due to the A/C not operating properlyWe had to take the car to a Forddealership due to yet another but different issueAfter we got the car back from them the Second time, the car would no longer startWe had it towed to Ford and they had to replace the transmission control module.While it was there I asked Ford to look at the A/C because it was no longer working againFord said the compressor was changed out but that it was not the issue with the A/CFord stated that the expansion valve and the Shrader valves we faulty and needed to be replacedSo we took the car back to Capitol Car Credit for a Third timeAgain, every time we took the car back we asked for a refund because we did not like the car Nor the service we were receiving from the salesmanAfter yet another week of them having our car we got it back and the A/C is finally workingCCC has put over miles on the car due to all the back and forth between our home and their service departmentWhen we had to make our first car payment the vehicle was still in their possession being 'repaired' for the second timeWe had to take the car back to CCC for a total of times to get the A/C issue resolved and to me that is unacceptable and I cant see how the dealership can say otherwise.Again I would like to stress the fact that my wife and I never once said we were satisfied or appreciated the way the transaction was completedThat is a very bold lie on their part Regards, [redacted]

Dear Ms***:I received the Revdex.com file and personally gathered the information with regard to this customerWhile it is true that our finance company does install a GPS device on all the vehicles it finances the devices are not designed to turn off a car while it is in motionThe devices will locate a vehicle with GPS technologyThey also feature a "starter interrupt" featureIn other words once the car is turned off and a "no start" command is given to it the vehicle will not restart until a "restart" command is issuedThe customer is aware of this device and signs a consent statement to that fact at the point of contracting.We contacted the supplier of this product and posed the question to them as stated by the customerThe firm assured us that this cannot happenIn addition we inspect and test all of the units after they are installed to make sure the vehicle is properly outfitted.I cannot explain what happened with this customerI truly apologize to them but I can only state that we could not duplicate the problem the customer experienced

Complaint: [redacted] I am rejecting this response because: I did not default on anything you guys should have the paperwork stating when the down deposit should be paid which was days to pay is what you guys told me and I agreedThe first vehicle I paid a deposit for a vehicle that cost but with interest about the car was in a wreck yes my wife got in a wreck at months pregnant almost even lost the babySo then the insurance paid for the vehicle so it should've been paid off because I gave a deposit and it was paid full so the interest rate should've have been cancelledSo maybe a few days after the accident I go back to dealership to see if they can help me with another vehicle so I went and yes they helped but they helped themselves and took advantage of me they asked for another 1500$ for down payment and they said it was the only way they can help me after I gave them when there was money left over from the accident vehicle I said whatever had to do it because I work and need to be ready hours a day for my country not knowing at the time they were taking me as a foolSo I get the 2nd vehicle they told me I had days to pay it or it will get repossessed it wasn't even weeks after they came and towed that vehicle I have the proof on email of them giving me the vehicle shorter than weeks before they towed it and also me paying the 3500$This is unfair and to me I know they did something illegal here also if they love to help the troops so much and not themselves they should not treat us like banks asking for a bunch of money for downpayments that didn't go towards the vehicle also take advantage of young soldiers Regards, [redacted]

Revdex.com [redacted] *** Attn: Ms [redacted] Re: [redacted] Dear Ms***, I personalty investigated this customer's fileWe purchased this vehicle from a local rent-a-car companyThe vehicle was in excellent shape when we delivered It to Mr [redacted] The oar underwent a complete point reconditioning prior to its saleSubsequent to the delivery of the vehicle the air conditioning compressor failed on the unitWe fixed the air conditioning compressor at no charge to, the customerWe were under the impression that the customer was very satisfied with their vehicle and with usI am sorry that Mr [redacted] does not share that opinionIt is my understanding from my Sale Management Staff that the customer had expressed the