Midwest Mattress Wholesalers

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ The Mattress the customer received was the Mattress that she picked out while in our show-roomMattress was a "Clearance" item and was sold "As-Is"This was Explained to the customer Went to customer residence and inspected mattressIt is a Serta Pillowtop QueenThe Pillowtop had "shifted"...therefore I agreed that this is not supposed to occur In good faith...we have agreed with customer to give her store credit for another mattress of equal valueAlso, no charge for delivery or pick-up As a Small Business...we strive to give great customer service Thank You, Midwest Mattress Wholesalers Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/16) */ My issue has been resolved and they let me pick out a new mattress of the same valueIt has also been deliveredI am satisfied

Initial Business Response /* (1000, 5, 2016/02/09) */
The Mattress the customer received was the Mattress that she picked out while in our show-roomMattress was a "Clearance" item and was sold "As-Is"This was Explained to the customer
Went to customer residence and inspected mattressIt
is a Serta Pillowtop QueenThe Pillowtop had "shifted"...therefore I agreed that this is not supposed to occur
In good faith...we have agreed with customer to give her store credit for another mattress of equal valueAlso, no charge for delivery or pick-up
As a Small Business...we strive to give great customer service
Thank You,
Midwest Mattress Wholesalers
Initial Consumer Rebuttal /* (3000, 12, 2016/02/16) */
My issue has been resolved and they let me pick out a new mattress of the same valueIt has also been deliveredI am satisfied