Let me preface this review by saying I do not have the greatest credit so getting approved for a car is a major ordeal.
Midwest Motors got us approved for a vehicle on November 30.
Great!
Except for the fact that the vehicle previously mentioned had not been inspected yet. The windshield wipers would not stop working (or stopped working when they shouldn't of stopped) and the cruise control was broken. Two things they couldn't fix amongst other reasons.
Ok, no big deal. They worked with the bank tirelessly and got us approved for another vehicle.
Great!
But they didn't have the key for the vehicle. So we waited for about 4 days while they said they were getting it towed to the dealership to have a key made. Ok, so we waited. We made sure to check-in daily and ask for updates. We almost never got replies.
FINALLY the day came when they had a key and were ready to sign (december 13). We were on our way to the dealership (granted a little late because we were coming from [redacted] and got caught in traffic but we made sure to communicate with Darryl and Shaun that we were on our way and we were told that was fine). We told them that we were literally at the [redacted] exit. "ok ok, see you soon" shaun said.
LITERALLY 2 minutes LATER we pulled into the lot and it was COMPLETELY dark. They said the roads were bad and they wanted to close early. The roads 2 days ago were NOT bad at 6pm and they didn't tell us they were closing early until we were about 3 minutes away. . . . Let me add that the roads weren't bad because I was able to drive from [redacted] to [redacted] with virtually no brakes with absolutely no issues.
WE have not heard ONE SINGLE WORD FROM MIDWEST MOTORS, SHAUN, OR DARRYL EVER SINCE DECEMBER 13.
the level of SHADE this place gave us after saying they worked hard to get us approved IS UNBELIEVABLE AND UNPROFESSIONAL TO SAY THE LEAST. . . (We don't deny that they worked hard to get us approved with our credit history. . .. but why do the work if you can't complete the job)? WE WENT WITHOUT A VEHICLE FOR 2+ WEEKS SOLELY BECAUSE WE WERE GIVEN A HAND FULL OF EMPTY PROMISES FROM DARRYL AND MIDWEST MOTORS.
I personally lost work from my full time job and my part time job because we were constantly told that we needed to come in to the dealership for one reason or another. Also december 13 was my daughters birthday and because of the unnecessary drama with Midwest Motors we weren't even able to get home and have cake and presents on time before she had to go to bed.
We were treated one way to our faces and another way behind our backs.
What a joke and a waste of time. What did they get out of doing this to us?!?!??
Let me preface this review by saying I do not have the greatest credit so getting approved for a car is a major ordeal.
Midwest Motors got us approved for a vehicle on November 30.
Great!
Except for the fact that the vehicle previously mentioned had not been inspected yet. The windshield wipers would not stop working (or stopped working when they shouldn't of stopped) and the cruise control was broken. Two things they couldn't fix amongst other reasons.
Ok, no big deal. They worked with the bank tirelessly and got us approved for another vehicle.
Great!
But they didn't have the key for the vehicle. So we waited for about 4 days while they said they were getting it towed to the dealership to have a key made. Ok, so we waited. We made sure to check-in daily and ask for updates. We almost never got replies.
FINALLY the day came when they had a key and were ready to sign (december 13). We were on our way to the dealership (granted a little late because we were coming from [redacted] and got caught in traffic but we made sure to communicate with Darryl and Shaun that we were on our way and we were told that was fine). We told them that we were literally at the [redacted] exit. "ok ok, see you soon" shaun said.
LITERALLY 2 minutes LATER we pulled into the lot and it was COMPLETELY dark. They said the roads were bad and they wanted to close early. The roads 2 days ago were NOT bad at 6pm and they didn't tell us they were closing early until we were about 3 minutes away. . . . Let me add that the roads weren't bad because I was able to drive from [redacted] to [redacted] with virtually no brakes with absolutely no issues.
WE have not heard ONE SINGLE WORD FROM MIDWEST MOTORS, SHAUN, OR DARRYL EVER SINCE DECEMBER 13.
the level of SHADE this place gave us after saying they worked hard to get us approved IS UNBELIEVABLE AND UNPROFESSIONAL TO SAY THE LEAST. . . (We don't deny that they worked hard to get us approved with our credit history. . .. but why do the work if you can't complete the job)? WE WENT WITHOUT A VEHICLE FOR 2+ WEEKS SOLELY BECAUSE WE WERE GIVEN A HAND FULL OF EMPTY PROMISES FROM DARRYL AND MIDWEST MOTORS.
I personally lost work from my full time job and my part time job because we were constantly told that we needed to come in to the dealership for one reason or another. Also december 13 was my daughters birthday and because of the unnecessary drama with Midwest Motors we weren't even able to get home and have cake and presents on time before she had to go to bed.
We were treated one way to our faces and another way behind our backs.
What a joke and a waste of time. What did they get out of doing this to us?!?!??