Midwest Periodical

Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s concerns regarding his subscription service with Midwest Periodical Service I have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this magazine service on April 4, The details of the subscription agreement were presented at length both verbally and in writingMr [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, Mr [redacted] agreed to the materials terms and conditions for the duration of the serviceWith Mr***’s continued acceptance, his final service agreement confirmation letter was sent the following day The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price In November we received notification that Mr***’s credit card was in a decline statusWe attempted to resolve this matter with Mr [redacted] on November and November 7; however, as soon as we explained the purpose of our contacting him, Mr [redacted] abruptly ended the callThe next time we spoke with Mr [redacted] was on February 6, Mr [redacted] contacted our billing department and stated that “he already took care of the balance”, but again when we tried to discuss further, the call ended Based on the information Mr [redacted] provided in his complaint to your office, leads me to believe that perhaps Mr [redacted] entered into another subscription agreement with another magazine company in which we have no affiliationI am not aware of the companies that Mr [redacted] referenced: “Area Publications” and “ [redacted] S [redacted] and associates” as we are not affiliated Nevertheless, it is certainly not our intention to continue a service unwanted by Mr***Please be advised that upon receipt of this information, Mr***’s Midwest Periodical Service account # [redacted] was promptly canceledBe assured that Mr [redacted] has no further financial obligation to our company and we will not contact him again Very truly yours, [redacted] President & CEO

Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms***’s information regarding her subscription service with Midwest Periodical Service I have reviewed our files, which indicate that Ms [redacted] was contacted by representative from our sales division and agreed to purchase this subscription service on February 4, The details of the subscription agreement were presented at length both verbally and in writingWith Ms***’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price Our records further indicate that on March 1, 2017, Ms [redacted] contacted our office and requested to cancel her subscription service due to financial constraintsOur representative presented different options that she felt would assist Ms [redacted] in keeping her service without it becoming a financial burdenAlthough we show that Ms [redacted] made changes to her magazine selections consistent with a customer agreeing to stick with the service, we also show she arranged to make a final payment to end the service before its completion It is certainly not our intention to continue a service unwanted by Ms***, therefore upon receipt of this information, we have canceled Ms***’s accountThe payment that Ms [redacted] set up to bill on April has been voided out of our systemIn addition, a credit was issued back to Ms***’s credit card for the payment that she previously made on March Ms [redacted] has no further financial obligation and we will not contact her again Very truly yours, Bridget [redacted] President & CEO

Re: Complaint # [redacted] , [redacted] Lynn [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] ’s concerns with respect to her subscription service with Midwest Periodical I have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this service on April 29, The details of the subscription agreement were presented at length both verbally and in writingWith Ms [redacted] ’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price Our records further indicate that Ms [redacted] ’s account fell delinquent in March of when her credit card went into a decline statusDespite the attempts our billing department made to reach Ms [redacted] to make alternate arrangements, it was not until June 25, that we had the opportunity to speak with her directlyWhen we first spoke with her, Ms [redacted] stated that she was having financial issues and needed to speak with her husband before making any arrangements and requested a call backA few hours later, Ms [redacted] called us back to let us know that she had filed a complaint with your officeOur representative advised Ms [redacted] that he was cancelling her account and would send a cancellation confirmation letter to her for her records Needless to say we were a little disappointed that Ms [redacted] did not allow us an opportunity to assist her in resolving this matter before filing this complaint; however, it is our customer’s satisfaction that is our top priorityBe assured that Ms [redacted] ’s account reference number [redacted] is canceled without obligationThe remaining balance has been relinquished and we will not contact her again I trust that this resolves all items related to this matterPlease feel free to contact me should you have further questions or concerns at ###-###-#### Very truly yours,Bridget V [redacted] Bridget V [redacted] President and CEO Midwest Periodicals

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Re:
Complaint # ***, *** ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Mr***’s information regarding his
subscription service with Midwest Periodicals.
I have
reviewed our files, which indicate that Mr*** was contacted by a representative
from our sales division and agreed to purchase this subscription service on
September 30, The details of the subscription agreement were presented at
length both verbally and in writingApproximately seven days later Mr***
was sent a written confirmation letter that provided all of the material terms
and conditions of his subscription agreement, including the number of magazines
he would receive, the term of each title, and the total cost of the
subscription package
We were not
aware that Mr*** was under a doctor’s care and prescribed medication that
could alter his judgement nor were we aware of his desire to cancel his service
until nowMr*** did not mention this to us during any of the many
conversations we have had with him since the start of his service
Please be
advised that upon receipt of this information, Mr***’s account reference
number *** has been canceled and the remaining balance relinquishedBe
assured that Mr*** has no further financial obligation and we will not contact
him againLastly, due to the nature of the publishing industry, Mr***
may continue to receive some of his titles for their durationAgain, Mr
*** has no obligation to pay for any issues he may continue to receive.
I trust that
this resolves all items related to this matterPlease feel free to contact me
should you have further questions or concerns at ###-###-####.
Very truly
yours,
Bridget
Vitali
Bridget
Vitali
President
and CEO
Midwest
Periodicals

Re:
Complaint # ***, *** ***
Dear Sir/
Madam:
Thank you
for forwarding Mr***’s request pertaining to a refund to our office
Upon reviewing
Mr***’s account and out of customer goodwill, we have contacted the
agency that Mr*** made the payment of $to and asked them to process a
refund for that payment in the same way in which it was receivedWe received confirmation
from the agency that Mr***’s credit card has been refunded $on
September 28, Please allow up to seven business days for the monies to
post back to Mr***’s account
I trust that
this resolves all items related to this matterPlease feel free to contact me
should you have further questions or concerns at ###-###-####
Very truly
yours,
Bridget Vitali
Bridget
Vitali
President
and CEO
Midwest
Periodicals

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for the help on getting this issue resolvedI just got the cancellation letter in the mail for the midwest periodicalsIt is funny how I have gotten that letter and only one other piece of mail from them now but nothing before this past weekYour help was very much appreciated and thanks againOne question though since the debt collector called me the other day when I made this complaint I did make a payment to them in the amount of dollarsI was wondering if I would get it back or if they would keep itI only made the payment just so it wouldnt go on my credit and so they would stop calling meAny info would be appreciated.Regards, *** ***

Re:
Complaint # ***, *** ***
Light",sans-serif>Dear Sir /Madam:
Thank you
for taking the time to forward *** ***’s concerns regarding her subscription
service with Midwest Periodicals.
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on November 21, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceWith her continued acceptance, approximately
seven days later Ms*** was sent a written confirmation letter that
provided all of the material terms and conditions of her subscription
agreement, including the number of magazines she would receive, the term of
each title, and the total cost of the subscription package.
In January of
2015, Ms***’s account fell delinquent when her credit card went into a
decline statusDespite the many attempts to contact her via telephone and
USPS, we were unsuccessful in doing so and subsequently her account was transferred
to another office for handlingOn June 23, we received notification that Ms***’s
satisfactorily settled her account and we marked her account accordingly
Our records
do not show evidence of any further calls to Ms***’s from our office after
June 23; nevertheless, we have added her telephone number to our “Do Not Call”
list for future promotions to ensure that we do not attempt to contact her
againDue to the nature of the publishing industry, Ms***’s may continue
to receive some of her magazine titles for their durationPlease be assured
that Ms***’s has no obligation to pay for any titles she may continue to receive
I trust that
this resolves all items related to this matterPlease feel free to contact me
should you have further questions or concerns at ###-###-####
Very truly
yours,
Bridget
Vitali
Bridget
Vitali
President
and CEO
Midwest
Periodicals

Re:
Complaint # ***, *** *** ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Mr***’s information regarding his
subscription service with Midwest Periodicals
I have
reviewed our files, which show that Mr*** was contacted by our sales
division and agreed to purchase this subscription service on May 29, The
information we have on file for Mr*** such as his mailing address and
telephone number matches the information he provided in his complaintThe
details of the subscription agreement were presented at length both verbally
and in writingMr*** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service
Instead, he agreed to the materials terms and conditions for the duration of
service
With Mr
***’s continued acceptance, his final service agreement letter was sent the
following dayThe letter restated the magazine titles, the number of issues he
would receive for each magazine, his monthly payment plan, and the total sales
price.
On July 28,
2015, Mr*** was contacted by a representative from our billing department
upon notification that his credit card was in a decline statusMr***
stated that he would make arrangements to pay the past due balance, but asked
that we call him back on Friday the 31st to discuss furtherWe were
unsuccessful in reaching Mr*** after speaking with him on the 28th,
which subsequently resulted in his account being transferred to another office
for handling
We were not
aware of Mr***’s discrepancy pertaining to his account until nowIt is
certainly not our intention to continue a service unwanted by Mr***;
accordingly, his Midwest Periodical account reference number *** has been
returned to our office and is now canceledThe remaining balance has been
relinquished and Mr*** has no further financial obligationA letter
confirming the cancellation has been sent to Mr*** for his records and we
will not contact him again
I trust that
this resolves all items related to this matterPlease feel free to contact me
should you have further questions or concerns at ###-###-####
Very truly
yours,
Bridget Vitali
Bridget
Vitali
President
and CEO
Midwest
Periodicals

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Re:
Complaint # [redacted], [redacted] Lynn [redacted] 
Dear Sir/
Madam: 
Thank you
for taking the time to forward Ms. [redacted]’s concerns with respect to her subscription
service with Midwest Periodical. 
I have
reviewed our files, which indicate that Ms. [redacted] was contacted by a representative
from our sales division and agreed to purchase this service on April 29, 2014.
The details of the subscription agreement were presented at length both
verbally and in writing. With Ms. [redacted]’s continued acceptance, her final
service agreement confirmation letter was sent the following day. The letter
restated the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price.   
Our records further
indicate that Ms. [redacted]’s account fell delinquent in March of 2015 when her
credit card went into a decline status. Despite the attempts our billing department
made to reach Ms. [redacted] to make alternate arrangements, it was not until June
25, 2015 that we had the opportunity to speak with her directly. When we first
spoke with her, Ms. [redacted] stated that she was having financial issues and needed
to speak with her husband before making any arrangements and requested a call
back. A few hours later, Ms. [redacted] called us back to let us know that she had
filed a complaint with your office. Our representative advised Ms. [redacted] that
he was cancelling her account and would send a cancellation confirmation letter
to her for her records. 
Needless to
say we were a little disappointed that Ms. [redacted] did not allow us an
opportunity to assist her in resolving this matter before filing this complaint;
however, it is our customer’s satisfaction that is our top priority. Be assured
that Ms. [redacted]’s account reference number [redacted] is canceled without
obligation. The remaining balance has been relinquished and we will not contact
her again. 
I trust that
this resolves all items related to this matter. Please feel free to contact me
should you have further questions or concerns at ###-###-####. 
Very truly
yours,Bridget
V[redacted]
Bridget
V[redacted]
President
and CEO
Midwest
Periodicals

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted]’s concerns pertaining to her subscription service with
Midwest Periodical Service.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by our sales...

division and agreed to
purchase the magazines on September 23, 2015. The details of the subscription
agreement were presented at length both verbally and in writing. Ms. [redacted]
was given many opportunities during the sales and tape-recorded verification
process to ask questions or decline the service. Instead, she agreed to the materials
terms and conditions for the duration of service. With Ms. [redacted]’s continued acceptance, her
final service agreement confirmation letter was sent the following day. The
letter restated the magazine titles, the number of issues for each magazine,
her monthly payment plan, and the total sales price.
We were surprised to learn of Ms.
[redacted]’s dissatisfaction with our service. Our customer service records do
not show any evidence of Ms. [redacted] contacting our office and expressing these
concerns. As far as we were aware, Ms. [redacted] was a satisfied customer and receiving
all of her magazines as provided by her service agreement. Nevertheless, it is certainly not our
intention to continue a service unwanted by Ms. [redacted]. Accordingly, Ms. [redacted]’s Midwest Periodical
Service account reference number [redacted] was immediately canceled upon receipt.
I feel it necessary to mention that
although the cancellation is effective as of March 16, 2017, Ms. [redacted] may
continue to receive some of her magazines over the next several months or even
for their duration. Either way I want to reassure Ms. [redacted] that she has no
obligation to pay for any issues that she may receive. Lastly, we have added Ms. [redacted] to our “Do Not
Call” list for future promotions to ensure that we do not attempt to contact her
again.
I hope that the above actions are
to Ms. [redacted]’s satisfaction.
Very truly yours,
Bridget [redacted]
President & CEO

Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s information regarding her subscription service with Midwest
Periodical Service.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by representative from...

our sales division
and agreed to purchase this subscription service on February 4, 2016. The
details of the subscription agreement were presented at length both verbally
and in writing. With Ms. [redacted]’s continued acceptance, her final service agreement
confirmation letter was sent the following day. The letter restated the
magazine titles, the number of issues for each magazine, her monthly payment
plan, and the total sales price.
Our records further indicate that
on March 1, 2017, Ms. [redacted] contacted our office and requested to cancel her
subscription service due to financial constraints. Our representative presented
different options that she felt would assist Ms. [redacted] in keeping her service
without it becoming a financial burden. Although we show that Ms. [redacted] made changes
to her magazine selections consistent with a customer agreeing to stick with
the service, we also show she arranged to make a final payment to end the
service before its completion.
It is certainly not our intention
to continue a service unwanted by Ms. [redacted], therefore upon receipt of this information,
we have canceled Ms. [redacted]’s account. The payment that Ms. [redacted] set up to bill
on April 1 has been voided out of our system. In addition, a credit was issued
back to Ms. [redacted]’s credit card for the payment that she previously made on
March 1. Ms. [redacted] has no further financial obligation and we will not contact
her again.
Very truly yours,
Bridget [redacted]
President & CEO

I actually called them to address this account that shouldn't exist. He is what I have gotten This account was opened on 4/30/2014 and I called back 2 days (5/2/2014) later to cancel. They were talking so fast that it took me while to figure out what I had done. I called back to cancel and they...

said they were going to cancel it. No problem. Since then I have not heard from them. Until today I get a phoone call stating my bill is past due. So I look into my credit card charges and there are 10 charges from them up until marck of this year. Even when I talked to them today they said they could close my account if I pay the past due amount. There shouldn't be a past due amount.  The only thing I have recieved from them are these charges. 10 payments of 39.90 and now they are telling me that owe them for past due payments.  Apparently they just like to continue to bill people. Wehn I called them today to correct this issue alonzo asked me for my confirmation number from when I cancelled. Then after 10 minutes of arguing with him about why I shouldn't have been billed in the first place, he said he is going to close my account. And when I asked for a confirmation number guess what he said. "You will recieve a cancelattion notice in the mail we don't give out confirmation numbers unless a payment is made."???????????????? Then how would I have a confirmation number from the first time I cancelled. Seriously????Thanks [redacted]

Re:
Complaint # [redacted], [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin"> 
Dear Sir/
Madam:
 
Thank you
for taking the time to forward [redacted]’s information regarding her
subscription service with Midwest Periodicals.
 
I have
reviewed our files, which indicate that Ms. [redacted] was contacted by a
representative from our sales division and agreed to purchase this magazine
service on February 5, 2014. The details of the subscription agreement were
presented at length both verbally and in writing. Approximately seven days
later Ms. [redacted] was sent a written confirmation letter that provided all of
the material terms and conditions of her subscription agreement, including the
number of magazines she would receive, the term of each title, and the total
cost of the subscription package.
 
On March 7,
Ms. [redacted] made arrangements to pay off her account early in four installment
payments. She selected to be billed on 3/18, 4/18, 5/18, and 6/18- reference
recording # [redacted]. For making these arrangements she received a discount off
her entire balance. When we attempted to run the first payment on March 18th,
we received notification that her credit card was in a decline status. After
several failed attempts to reach Ms. [redacted] to advise her of this, her account
was reverted back to her original monthly payment plan. Our records show that
we received Ms. [redacted]’s final payment on March 25, 2015 thus fulfilling her financial
obligation on her account. Ms. [redacted] will continue to receive her magazines
for their duration as promised as a part of the subscription agreement.
 
Please be
advised that we show no other accounts in Ms. [redacted]’s name. Furthermore, we
show no indication that Ms. [redacted]’s account is set up to be automatically renewed
nor do we show any evidence of contacting her regarding an automatic renewal. To
ensure that we do not attempt to contact Ms. [redacted], we have added her to our “Do
Not Call” list for future promotions.
 
I trust that
this resolves all items related to this matter. Please feel free to contact me
should you have further questions or concerns at ###-###-####.
 
Very truly yours,
Bridget
V[redacted]
Bridget
V[redacted]
President
and CEO
Midwest
Periodicals

Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms. [redacted]’s concerns regarding a phone call she received pertaining to magazines and which she believes to have been initiated by Midwest Periodicals. I have reviewed our files, which indicate that Ms....

[redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on June 9, 2016. Our records further indicate that Ms. [redacted] made arrangements to cancel her service before she had completed the materials terms on November 28, 2016. A letter was sent to Ms. [redacted] the following day confirming that her account was closed without further obligation. We relinquished the remaining balance and marked her account as completed. Our records do not show any evidence of our office contacting Ms. [redacted] on December 5, 2016 and we do not show a balance owed on Ms. [redacted]’s account. This leads me to believe that perhaps Ms. [redacted] has entered into another subscription agreement with another company in which we have no affiliation. Please let this communication certify that Ms. [redacted] has no outstanding balance due to Midwest Periodicals and her account reference number [redacted] is considered completed. To ensure that we do not attempt to contact Ms. [redacted] again, we have added her to our internal “Do Not Call” list for future promotions.I trust that this resolves all items related to this matter. Please feel free to contact me should you have further questions or concerns at ###-###-####.     Very truly yours, [redacted] President and CEO Midwest Periodicals

Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr. [redacted]’s concerns regarding his subscription service with Midwest
Periodical Service.
I have reviewed our files, which
indicate that Mr. [redacted] was contacted by our sales division and...

agreed to
purchase this magazine service on April 4, 2016. The details of the
subscription agreement were presented at length both verbally and in writing. Mr.
[redacted] was given many opportunities during the sales and tape-recorded
verification process to ask questions or decline the service. Instead, Mr.
[redacted] agreed to the materials terms and conditions for the duration of the
service. With Mr. [redacted]’s continued acceptance, his final service agreement confirmation
letter was sent the following day.  The
letter restated the magazine titles, the number of issues for each magazine, his
monthly payment plan, and the total sales price.
In November we received
notification that Mr. [redacted]’s credit card was in a decline status. We attempted
to resolve this matter with Mr. [redacted] on November 1 and November 7; however, as
soon as we explained the purpose of our contacting him, Mr. [redacted] abruptly
ended the call. The next time we spoke with Mr. [redacted] was on February 6, 2017.
Mr. [redacted] contacted our billing department and stated that “he already took
care of the balance”, but again when we tried to discuss further, the call
ended.
Based on the information Mr.
[redacted] provided in his complaint to your office, leads me to believe that
perhaps Mr. [redacted] entered into another subscription agreement with another magazine
company in which we have no affiliation. I am not aware of the companies that
Mr. [redacted] referenced: “Area Publications” and “[redacted] S. [redacted] and associates”
as we are not affiliated.
Nevertheless, it is certainly not
our intention to continue a service unwanted by Mr. [redacted]. Please be advised
that upon receipt of this information, Mr. [redacted]’s Midwest Periodical Service account
# [redacted] was promptly canceled. Be assured that Mr. [redacted] has no further financial
obligation to our company and we will not contact him again.
Very truly yours,
[redacted]
President & CEO