In regards to complaint # [redacted] Mr [redacted] purchased a USED Nikon Dand USED Nikon ED AF 80-D lens from us on April 26th that were both in full working order when sold to Mr [redacted] When we sell used equipment we take the time set it up and use it in the store for the customer and we go through its operation in front of the customerThis camera and lens was brought back to us with the noted issue in the complaint months after it was purchased Our warranty on used equipment purchases is days which was communicated to Mr [redacted] and Mr [redacted] declined our offer for him to purchase an extended year warranty at the time of purchaseWhen Mr [redacted] brought in his camera and lens in late November we did our best to see if there was a solution outside of him having to send it in for repairWe were unable to resolve the matter to Mr [redacted] ’s satisfaction as our only option was for him to contact a repair facility as the camera and lens were well outside of our warranty periodIt was at that point we experienced something that we had never experienced before and Mr [redacted] tossed the camera and lens on to the counter then left the building without discussing the matter any furtherThis is certainly never a situation that we would want to have happen as we work very hard to provide great customer serviceShortly after Mr [redacted] left we met internally and decided that we were going to send his camera into repair as a courtesy after Mr [redacted] ’s visit to the storeWe then emailed Mr [redacted] within a few days of his visit to the store at the same email address that he provided to the Revdex.com to alert him to this repair evaluation and to let him know that both his lens and 32gb memory card were still hereWe offered to mail the lens and the memory card to him at no chargeAs of 12/5/we have not heard back from Mr [redacted] Today, 12/5/16, we issued a refund in the full amount of $At this time, Mr [redacted] still has items in his possession that we have refundedPRM– 77mm Circular Polarizer Filter $124.95, PRM– 77MM UV Multi Coated Filter $and LEXLexar PRO 128GB SDHC 1000X UHS $We would appreciate the return of those items and are willing to pay for the shipping of those items back to us
To whom it may concern, We are responding to complaint ID ***. This person has been a customer of ours since December 2008. His last purchase was in May of 2012. His email is in his customer record indicating that he provided it at the time of one of his purchases
between 2008-12. It was not on a purchased list and was not subscribed from our website. This would also indicate that he has been receiving our newsletter emails for quite some time without complaint.We use a reputable email service Constant Contact to send all our customer newslettersConstant Contact uses the an industry standard SafeUnscribe system to make sure when requested, no further emails are sent from us to the customer who requested to be removedThis information is included in every email we send out. From his email, he did not in good faith take that or any other step to resolve this issue with us. He could also have called us and asked to be removed from our system and we would have done so. We do not wish that any person receive our marketing that does not want it. It is unfortunate that this person did not give us the opportunity to resolve the issue, as stated himself in his complaint. I would request that since the customer did not allow us this opportunity, and since he provided his email to us that this complaint not be posted in our Revdex.com record. We have removed him from our system and he should not receive any marketing materials going forward. Thank you,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is mostly satisfactory to me
However, I take issue with the suggestion that I have been receiving these messages "all along" -- had I been, a complaint would have been filed much soonerAs I recall, the last commercial email I received from or on behalf of Midwest Camera was immediately after a camera show they hosted at a hotel on Sinclair Road, which was several years ago, and a do-not-advertise notification was provided to them at the time
It is also a generally accepted rule that unsubscribing with a third party email advertising service does no more than a) verify to them that it's an email address that's being checked, and b) lands that address on many other lists, even if it's removed from the one in question
As such, their resolution is accepted only insofar as I am never re-added to their list, as I apparently have been hereI dispute their request to not have this complaint made available online as they had previously been told not to send me advertisements by email
In regards to complaint #[redacted]Mr. [redacted] purchased a USED Nikon D810 and USED Nikon ED AF 80-200 2.8 D lens from us on April 26th 2016 that were both in full working order when sold to Mr. [redacted]. When we sell used equipment we take the time set it up and use it in the store for the customer...
and we go through its operation in front of the customer. This camera and lens was brought back to us with the noted issue in the complaint 6.5 months after it was purchased. Our warranty on used equipment purchases is 60 days which was communicated to Mr. [redacted] and Mr. [redacted] declined our offer for him to purchase an extended 1 year warranty at the time of purchase. When Mr. [redacted] brought in his camera and lens in late November we did our best to see if there was a solution outside of him having to send it in for repair. We were unable to resolve the matter to Mr. [redacted]’s satisfaction as our only option was for him to contact a repair facility as the camera and lens were well outside of our warranty period. It was at that point we experienced something that we had never experienced before and Mr. [redacted] tossed the camera and lens on to the counter then left the building without discussing the matter any further. This is certainly never a situation that we would want to have happen as we work very hard to provide great customer service. Shortly after Mr. [redacted] left we met internally and decided that we were going to send his camera into repair as a courtesy after Mr. [redacted]’s visit to the store. We then emailed Mr. [redacted] within a few days of his visit to the store at the same email address that he provided to the Revdex.com to alert him to this repair evaluation and to let him know that both his lens and 32gb memory card were still here. We offered to mail the lens and the memory card to him at no charge. As of 12/5/16 we have not heard back from Mr. [redacted]. Today, 12/5/16, we issued a refund in the full amount of $3411.94. At this time, Mr. [redacted] still has items in his possession that we have refunded. PRM1766 – 77mm Circular Polarizer Filter $124.95, PRM1776 – 77MM UV Multi Coated Filter $49.95 and LEX1096 Lexar PRO 128GB SDHC 1000X UHS $74.99. We would appreciate the return of those items and are willing to pay for the shipping of those items back to us.
In regards to complaint # [redacted] Mr [redacted] purchased a USED Nikon Dand USED Nikon ED AF 80-D lens from us on April 26th that were both in full working order when sold to Mr [redacted] When we sell used equipment we take the time set it up and use it in the store for the customer and we go through its operation in front of the customerThis camera and lens was brought back to us with the noted issue in the complaint months after it was purchased Our warranty on used equipment purchases is days which was communicated to Mr [redacted] and Mr [redacted] declined our offer for him to purchase an extended year warranty at the time of purchaseWhen Mr [redacted] brought in his camera and lens in late November we did our best to see if there was a solution outside of him having to send it in for repairWe were unable to resolve the matter to Mr [redacted] ’s satisfaction as our only option was for him to contact a repair facility as the camera and lens were well outside of our warranty periodIt was at that point we experienced something that we had never experienced before and Mr [redacted] tossed the camera and lens on to the counter then left the building without discussing the matter any furtherThis is certainly never a situation that we would want to have happen as we work very hard to provide great customer serviceShortly after Mr [redacted] left we met internally and decided that we were going to send his camera into repair as a courtesy after Mr [redacted] ’s visit to the storeWe then emailed Mr [redacted] within a few days of his visit to the store at the same email address that he provided to the Revdex.com to alert him to this repair evaluation and to let him know that both his lens and 32gb memory card were still hereWe offered to mail the lens and the memory card to him at no chargeAs of 12/5/we have not heard back from Mr [redacted] Today, 12/5/16, we issued a refund in the full amount of $At this time, Mr [redacted] still has items in his possession that we have refundedPRM– 77mm Circular Polarizer Filter $124.95, PRM– 77MM UV Multi Coated Filter $and LEXLexar PRO 128GB SDHC 1000X UHS $We would appreciate the return of those items and are willing to pay for the shipping of those items back to us
To whom it may concern, We are responding to complaint ID ***. This person has been a customer of ours since December 2008. His last purchase was in May of 2012. His email is in his customer record indicating that he provided it at the time of one of his purchases
between 2008-12. It was not on a purchased list and was not subscribed from our website. This would also indicate that he has been receiving our newsletter emails for quite some time without complaint.We use a reputable email service Constant Contact to send all our customer newslettersConstant Contact uses the an industry standard SafeUnscribe system to make sure when requested, no further emails are sent from us to the customer who requested to be removedThis information is included in every email we send out. From his email, he did not in good faith take that or any other step to resolve this issue with us. He could also have called us and asked to be removed from our system and we would have done so. We do not wish that any person receive our marketing that does not want it. It is unfortunate that this person did not give us the opportunity to resolve the issue, as stated himself in his complaint. I would request that since the customer did not allow us this opportunity, and since he provided his email to us that this complaint not be posted in our Revdex.com record. We have removed him from our system and he should not receive any marketing materials going forward. Thank you,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is mostly satisfactory to me
However, I take issue with the suggestion that I have been receiving these messages "all along" -- had I been, a complaint would have been filed much soonerAs I recall, the last commercial email I received from or on behalf of Midwest Camera was immediately after a camera show they hosted at a hotel on Sinclair Road, which was several years ago, and a do-not-advertise notification was provided to them at the time
It is also a generally accepted rule that unsubscribing with a third party email advertising service does no more than a) verify to them that it's an email address that's being checked, and b) lands that address on many other lists, even if it's removed from the one in question
As such, their resolution is accepted only insofar as I am never re-added to their list, as I apparently have been hereI dispute their request to not have this complaint made available online as they had previously been told not to send me advertisements by email
In regards to complaint #[redacted]Mr. [redacted] purchased a USED Nikon D810 and USED Nikon ED AF 80-200 2.8 D lens from us on April 26th 2016 that were both in full working order when sold to Mr. [redacted]. When we sell used equipment we take the time set it up and use it in the store for the customer...
and we go through its operation in front of the customer. This camera and lens was brought back to us with the noted issue in the complaint 6.5 months after it was purchased. Our warranty on used equipment purchases is 60 days which was communicated to Mr. [redacted] and Mr. [redacted] declined our offer for him to purchase an extended 1 year warranty at the time of purchase. When Mr. [redacted] brought in his camera and lens in late November we did our best to see if there was a solution outside of him having to send it in for repair. We were unable to resolve the matter to Mr. [redacted]’s satisfaction as our only option was for him to contact a repair facility as the camera and lens were well outside of our warranty period. It was at that point we experienced something that we had never experienced before and Mr. [redacted] tossed the camera and lens on to the counter then left the building without discussing the matter any further. This is certainly never a situation that we would want to have happen as we work very hard to provide great customer service. Shortly after Mr. [redacted] left we met internally and decided that we were going to send his camera into repair as a courtesy after Mr. [redacted]’s visit to the store. We then emailed Mr. [redacted] within a few days of his visit to the store at the same email address that he provided to the Revdex.com to alert him to this repair evaluation and to let him know that both his lens and 32gb memory card were still here. We offered to mail the lens and the memory card to him at no charge. As of 12/5/16 we have not heard back from Mr. [redacted]. Today, 12/5/16, we issued a refund in the full amount of $3411.94. At this time, Mr. [redacted] still has items in his possession that we have refunded. PRM1766 – 77mm Circular Polarizer Filter $124.95, PRM1776 – 77MM UV Multi Coated Filter $49.95 and LEX1096 Lexar PRO 128GB SDHC 1000X UHS $74.99. We would appreciate the return of those items and are willing to pay for the shipping of those items back to us.