Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Tracy Deitrich am not accepting this responseEnclosed are pictures of our newspaper on our sidewalk on Sunday January 28, As you can see there is no snow or iceIt was degrees outside I don't know what we can do to resolve thisEven in the worst weather, our [redacted] newspaper is ALWAYS in the boxSometimes our [redacted] newspaper man delivers our Centre Daily Times and it is ALWAYS in the boxI know as soon as I agree to close the complaint it will start all over again just like the last timeAs far as our sidewalk in bad weather, it is always shoveled and has salt on itAs for calling in everyday to complain: first off it does no good; second off I am busyI don't have time to make this phone call everyday when I am put on hold and not guaranteed a responseWhat is our next step to have this resolved? This is ridiculous! [redacted]
Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Letter Date: 10/18/2017Dear ***,Thank you for notifying us of complaint ID [redacted] The customer’s balance was cleared when theycalled our office on 10/11/All subscriptions auto renew and home delivery continues for a graceperiod of up to days to ensure service isn’t interrupted while payments are sent and processed.During this period customers receive multiple notifications that their subscription is up for renewalWeare sorry that we were not able to connect with this customer sooner and moved to clear up the situationonce we were notified the customer wanted to cancel their subscription.Sincerely,Janet S [redacted]
On December 5th I filed a complaint with you about the Centre Daily TimesComplaint # [redacted] From December 6th through December 30th my newspaper was in the box and delivered in a timely mannerA manager Chris T [redacted] called me I believe on December 28th to make sure everything was going the way it was supposed to and the problem was solved, which at that point it wasStarting December 31st my paper was being thrown on to the sidewalk and in the flower beds once againSince then, January 7, 9, 14, the paper was on the sidewalkOn January 13th I received no paper at allI have called the Center Daily Times several times and complainedI even call manager Chris T [redacted] on January 9th with of course no responseThis has got to stopI don't have time to look for my newspaper every morning then spend time on the phone complaining that I want my newspaper and want it delivered to the box that was put in place by the Centre Daily Times for deliveryI do alot of family history and need these newspapers every dayIf it wouldnt be for needing these articles I would stop this service in a heart beat.TranslateI want my newspaper delivery EVERY DAY and put in the BOX
***Thank you for your clarification of what I needed to do to rectify this incidentOur team diligently worked hard to correct the customer's placement request along with missed deliveries with the independent contractor. After follow up with my District Manager Chris T***, she assured
me all has been correctedI will have our team continue to follow up to ensure no other action is needed on our end. If further attention is needed, feel free to contact me.Have a good day.Best regards, Candy B***Logistics Coordinator*** ** *** ***
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Hello,I received another letter in regards to this incident. Our plan of action is to have a CDT employee verify delivery daily to this address pending any weather conditions. Have a good day.Best regards,Candy B***Logistics Coordinator*** ** *** ***
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Jennifer,I received another notice in regards to this account. I want to clarify on our end about this. I have only received one call in to our call center on 1/14/about a missed delivery. I assumed since we did a follow up on December that all was good. We cannot address an issue if we are not aware of itFurthermore, 1/13/18, we received a snow/ice storm which caused the 1/14/complaint. Her road is up a hill that was not treated during delivery hours of am til amThe carrier could not access her address due to safety of herself. As far as her other days it was on the sidewalk, again we have been having winter weatherHer sidewalk is icy during delivery hours. If a specific placement request is made, the home owner should be able to provide a safe path for it to be carried out. I personally have checked this address and confirmed the paper has been placed in her box when weather was not a factor. If you need anything else from me, feel free to call me. Sincerely, Candy B***Logistics Coordinator*** ** *** ***
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Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Letter Date: 10/18/2017Dear [redacted],Thank you for notifying us of complaint ID [redacted]. The customer’s balance was cleared when theycalled our office on 10/11/17. All subscriptions auto renew and home delivery continues for a...
graceperiod of up to 90 days to ensure service isn’t interrupted while payments are sent and processed.During this period customers receive multiple notifications that their subscription is up for renewal. Weare sorry that we were not able to connect with this customer sooner and moved to clear up the situationonce we were notified the customer wanted to cancel their subscription.Sincerely,Janet S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Tracy Deitrich am not accepting this response. Enclosed are 2 pictures of our newspaper on our sidewalk on Sunday January 28, 2018. As you can see there is no snow or ice. It was 40 degrees outside. I don't know what we can do to resolve this. Even in the worst weather, our [redacted] newspaper is ALWAYS in the box. Sometimes our [redacted] newspaper man delivers our Centre Daily Times and it is ALWAYS in the box. I know as soon as I agree to close the complaint it will start all over again just like the last time. As far as our sidewalk in bad weather, it is always shoveled and has salt on it. As for calling in everyday to complain: first off it does no good; second off I am busy. I don't have time to make this phone call everyday when I am put on hold and not guaranteed a response. What is our next step to have this resolved? This is ridiculous! [redacted]
On December 5th I filed a complaint with you about the Centre Daily Times. Complaint # [redacted]. From December 6th through December 30th my newspaper was in the box and delivered in a timely manner. A manager Chris T[redacted] called me I believe on December 28th to make sure everything was going the way it was supposed to and the problem was solved, which at that point it was. Starting December 31st my paper was being thrown on to the sidewalk and in the flower beds once again. Since then, January 7, 9, 14, 15 the paper was on the sidewalk. On January 13th I received no paper at all. I have called the Center Daily Times several times and complained. I even call manager Chris T[redacted] on January 9th with of course no response. This has got to stop. I don't have time to look for my newspaper every morning then spend time on the phone complaining that I want my newspaper and want it delivered to the box that was put in place by the Centre Daily Times for delivery. I do alot of family history and need these newspapers every day. If it wouldnt be for needing these articles I would stop this service in a heart beat.TranslateI want my newspaper delivery EVERY DAY and put in the BOX.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Tracy Deitrich am not accepting this responseEnclosed are pictures of our newspaper on our sidewalk on Sunday January 28, As you can see there is no snow or iceIt was degrees outside I don't know what we can do to resolve thisEven in the worst weather, our [redacted] newspaper is ALWAYS in the boxSometimes our [redacted] newspaper man delivers our Centre Daily Times and it is ALWAYS in the boxI know as soon as I agree to close the complaint it will start all over again just like the last timeAs far as our sidewalk in bad weather, it is always shoveled and has salt on itAs for calling in everyday to complain: first off it does no good; second off I am busyI don't have time to make this phone call everyday when I am put on hold and not guaranteed a responseWhat is our next step to have this resolved? This is ridiculous! [redacted]
Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Letter Date: 10/18/2017Dear ***,Thank you for notifying us of complaint ID [redacted] The customer’s balance was cleared when theycalled our office on 10/11/All subscriptions auto renew and home delivery continues for a graceperiod of up to days to ensure service isn’t interrupted while payments are sent and processed.During this period customers receive multiple notifications that their subscription is up for renewalWeare sorry that we were not able to connect with this customer sooner and moved to clear up the situationonce we were notified the customer wanted to cancel their subscription.Sincerely,Janet S [redacted]
On December 5th I filed a complaint with you about the Centre Daily TimesComplaint # [redacted] From December 6th through December 30th my newspaper was in the box and delivered in a timely mannerA manager Chris T [redacted] called me I believe on December 28th to make sure everything was going the way it was supposed to and the problem was solved, which at that point it wasStarting December 31st my paper was being thrown on to the sidewalk and in the flower beds once againSince then, January 7, 9, 14, the paper was on the sidewalkOn January 13th I received no paper at allI have called the Center Daily Times several times and complainedI even call manager Chris T [redacted] on January 9th with of course no responseThis has got to stopI don't have time to look for my newspaper every morning then spend time on the phone complaining that I want my newspaper and want it delivered to the box that was put in place by the Centre Daily Times for deliveryI do alot of family history and need these newspapers every dayIf it wouldnt be for needing these articles I would stop this service in a heart beat.TranslateI want my newspaper delivery EVERY DAY and put in the BOX
***Thank you for your clarification of what I needed to do to rectify this incidentOur team diligently worked hard to correct the customer's placement request along with missed deliveries with the independent contractor. After follow up with my District Manager Chris T***, she assured
me all has been correctedI will have our team continue to follow up to ensure no other action is needed on our end. If further attention is needed, feel free to contact me.Have a good day.Best regards, Candy B***Logistics Coordinator*** ** *** ***
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Hello,I received another letter in regards to this incident. Our plan of action is to have a CDT employee verify delivery daily to this address pending any weather conditions. Have a good day.Best regards,Candy B***Logistics Coordinator*** ** *** ***
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Jennifer,I received another notice in regards to this account. I want to clarify on our end about this. I have only received one call in to our call center on 1/14/about a missed delivery. I assumed since we did a follow up on December that all was good. We cannot address an issue if we are not aware of itFurthermore, 1/13/18, we received a snow/ice storm which caused the 1/14/complaint. Her road is up a hill that was not treated during delivery hours of am til amThe carrier could not access her address due to safety of herself. As far as her other days it was on the sidewalk, again we have been having winter weatherHer sidewalk is icy during delivery hours. If a specific placement request is made, the home owner should be able to provide a safe path for it to be carried out. I personally have checked this address and confirmed the paper has been placed in her box when weather was not a factor. If you need anything else from me, feel free to call me. Sincerely, Candy B***Logistics Coordinator*** ** *** ***
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Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Letter Date: 10/18/2017Dear [redacted],Thank you for notifying us of complaint ID [redacted]. The customer’s balance was cleared when theycalled our office on 10/11/17. All subscriptions auto renew and home delivery continues for a...
graceperiod of up to 90 days to ensure service isn’t interrupted while payments are sent and processed.During this period customers receive multiple notifications that their subscription is up for renewal. Weare sorry that we were not able to connect with this customer sooner and moved to clear up the situationonce we were notified the customer wanted to cancel their subscription.Sincerely,Janet S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Tracy Deitrich am not accepting this response. Enclosed are 2 pictures of our newspaper on our sidewalk on Sunday January 28, 2018. As you can see there is no snow or ice. It was 40 degrees outside. I don't know what we can do to resolve this. Even in the worst weather, our [redacted] newspaper is ALWAYS in the box. Sometimes our [redacted] newspaper man delivers our Centre Daily Times and it is ALWAYS in the box. I know as soon as I agree to close the complaint it will start all over again just like the last time. As far as our sidewalk in bad weather, it is always shoveled and has salt on it. As for calling in everyday to complain: first off it does no good; second off I am busy. I don't have time to make this phone call everyday when I am put on hold and not guaranteed a response. What is our next step to have this resolved? This is ridiculous! [redacted]
On December 5th I filed a complaint with you about the Centre Daily Times. Complaint # [redacted]. From December 6th through December 30th my newspaper was in the box and delivered in a timely manner. A manager Chris T[redacted] called me I believe on December 28th to make sure everything was going the way it was supposed to and the problem was solved, which at that point it was. Starting December 31st my paper was being thrown on to the sidewalk and in the flower beds once again. Since then, January 7, 9, 14, 15 the paper was on the sidewalk. On January 13th I received no paper at all. I have called the Center Daily Times several times and complained. I even call manager Chris T[redacted] on January 9th with of course no response. This has got to stop. I don't have time to look for my newspaper every morning then spend time on the phone complaining that I want my newspaper and want it delivered to the box that was put in place by the Centre Daily Times for delivery. I do alot of family history and need these newspapers every day. If it wouldnt be for needing these articles I would stop this service in a heart beat.TranslateI want my newspaper delivery EVERY DAY and put in the BOX.