Midwest Plastics

Tell us why here... Mr. [redacted] , our General Sales Manager at Nimnicht Chevrolet, has spoken to Mr. [redacted] regarding this matter previously. He explained that Mr. [redacted] has the ability to use his Apple Car Play to display navigation on his in-vehicle screen. Mr. [redacted] was not satisfied with using... this feature. Mr. [redacted] did perfusely apologize for this misunderstanding. This vehicle is one of the few that does not come equipped with standard navigation. He did let Mr. [redacted] know if a navigation system came out for his Equinox, we would be more than happy to install one for him. We did try to trade Mr. [redacted] into a different vehicle, but we were not able to come to an agreement on the price for this new vehicle with Navigation. Mr. [redacted] agreed to accepting a full refund for the price of a navigation system. At this time, we feel that we have offered and done everything to our abilities for Mr. ***.

MsMoore, Thank you for the opportunity to assist in the care of your Chevrolet Malibu, VIN# [redacted] Concerning Recall #on Job #of your repair order, this is the information from GM General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2008-model year Chevrolet Malibu and Pontiac G6, and 2007-model year Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-model year Pontiac Gand 2007-model year Saturn AURA vehicles that are equipped with a 4-speed automatic transmission and were built or serviced with a suspect replacement shift cableAs a result, GM is conducting a safety recallWe apologize for this inconvenienceHowever, we are concerned about your safety and continued satisfaction with our products WHY IS YOUR VEHICLE BEING RECALLED? Your vehicle was either built or serviced with a transmission shift cable that has end fitting tabs that may fracture and separateIf the tabs were to separate, the shift lever and the actual position of the transmission gear may not matchWith this condition, you would be able to move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARKYou may not be able to restart the vehicle and the vehicle could roll away after you have exited the vehicle, resulting in a possible crash without prior warning WHAT WILL WE DO? Your GM dealer will install a retainer over the transmission shift cable end fittingIf the end fitting tabs are fractured, the shift cable will be replacedThis service will be performed for you at no chargeBecause of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately minutes to hour and minutes, depending on the service required DEALER RECALL RESPONSIBILITY In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle Concerning Recall #on Job #of your repair order this is the information from GM General Motors has decided that a defect which relates to motor vehicle safety exists in 2004-model year (MY) Chevrolet Malibu, 2004-MY Chevrolet Malibu Maxx, 2005-MY Pontiac G6, 2007-MY Saturn Aura vehiclesAs a result, GM is conducting a safety recallWe apologize for this inconvenienceHowever, we are concerned about your safety and continued satisfaction with our products WHY IS YOUR VEHICLE BEING RECALLED? On these vehicles, over time an increased resistance can develop in the Body Control Module (BCM) connection system and result in voltage fluctuations or intermittency in the Brake Apply Sensor (BAS) circuit that can cause service brake lamp malfunctionAs a result, the service brake lamps may illuminate when the service brakes are not being applied, or may not illuminate when the service brakes are being appliedAdditionally, cruise control may not engageIf cruise control is engaged, additional service brake pedal travel may be required to disengage itService brake pedal application may not be required to move the shift lever out of PARK, or additional service brake pedal travel may be required to move the shift lever out of PARKTraction control, electronic stability control, and panic braking assist features, if equipped, may be disabledService ESC and/or Traction Control tell-tales may illuminate with this conditionThese conditions may increase the risk of a crash WHAT WILL WE DO? Your GM dealer will attach your vehicle’s wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and on the BAS and harness connector, and relearn the brake pedal home positionThis service will be performed for you at no chargeBecause of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately minutes DEALER RECALL RESPONSIBILITY In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle As stated above, GM requires us to complete outstanding safety recall repairs before we can release the vehicle to the customer I also included the script for the actual repairs for each of the recallsNeither recall relates to idling issues or catalytic converter concernsI was going to suggest to your service advisor [redacted] that we get your vehicle back in the shop to make sure that there are no unseen related causes for your issuesShe informed me that your vehicle is actually already back in the shop as of this morning COMPLAINT: CUST STATES SINCE LAST REPAIR THE RPMS JUMP BETWEEN 2- AND 3-AND THERE IS NO POWER ON ACCELERATIONADVISE CAUSE: SCANNED SYSTEMCODE SET P- LOW EFFICENT CAT CONVERTOR TEST DROVE CAR, COULD NOT DUPLICATE CUSTOMER COMPLAINT CORRECTION: CUSTOMER DECLINES REPAIRS AT THIS TIME As noted by the technician, the vehicle computer has stored a code of PLOW EFFICENT CAT CONVERTORAnd as stated above, neither of the recalls performed are related to this concernI again spoke with [redacted] concerning the cost of repairShe states depending on what needs to be done the repair can be as expensive as $ If you have any further questions concerning the repair, you can contact your service advisor, Tina, at ###-###-#### Thanks for the opportunity to assist you [redacted] Customer Relations Manager Nimnicht Chevrolet

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke to the customer and advised her that her claim has been escalated to the Fixed Operations Director. He will be working with both the sales and service departments to address her issue. Shortly there after the Fixed Operations Director spoke with the customer and told her the same
thing. She is currently waiting for a follcall on the direction and resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My Fiancé was told on Friday May by *** *** that he will call him on Tuesday May after the Memorial Day holiday to set up an appointment with the upper ManagementTuesday morning he didn’t hear from Mr *** so he texted him that afternoon and he was informed by *** *** that he is no longer with Nimnicht ChevyMr *** told my fiancé that he will reach out to *** *** for him to call himOn Wednesday *** *** called my fiancé to let him know that he will get in contact with upper management to schedule an appointmentMy fiancé informed *** *** that we needed to respond to the Revdex.com by Friday and he told him that he will inform management that there needed to be an immediate responseAs of June we have not heard back from them.
Regards,
*** ***

I spoke to *** and she has informed me the Dodge Truck has been repaired. A date was arranged with the customer and the concern addressed. The customer was provided with a to drive while her truck was in the shopAccording to Kori, her concerns have been addressed

Ms***s specific request for repair in addition to additional concerns have all been addressedWe honored the $price despite the additional repairsThe vehicle is operating as designed and she has picked up her vehicle

Ms. Moore,
Thank you for the opportunity to assist in the care of your 2009 Chevrolet Malibu, VIN# [redacted]
Concerning Recall #12106 on Job #2 of your repair order, this is the information from GM.
General Motors has decided that a defect,...

which relates to motor vehicle safety, exists in certain 2008-2010 model year Chevrolet Malibu and Pontiac G6, and 2007-2010 model year Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-2008 model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are equipped with a 4-speed automatic transmission and were built or serviced with a suspect replacement shift cable. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
Your vehicle was either built or serviced with a transmission shift cable that has end fitting tabs that may fracture and separate. If the tabs were to separate, the shift lever and the actual position of the transmission gear may not match. With this condition, you would be able to move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARK. You may not be able to restart the vehicle and the vehicle could roll away after you have exited the vehicle, resulting in a possible crash without prior warning.
WHAT WILL WE DO?
Your GM dealer will install a retainer over the transmission shift cable end fitting. If the end fitting tabs are fractured, the shift cable will be replaced. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes to 1 hour and 40 minutes, depending on the service required.
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Concerning Recall #13036 on Job #3 of your repair order this is the information from GM.
General Motors has decided that a defect which relates to motor vehicle safety exists in 2004-2012 model year (MY) Chevrolet Malibu, 2004-2007 MY Chevrolet Malibu Maxx, 2005-2010 MY Pontiac G6, 2007-2010 MY Saturn Aura vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
On these vehicles, over time an increased resistance can develop in the Body Control Module (BCM) connection system and result in voltage fluctuations or intermittency in the Brake Apply Sensor (BAS) circuit that can cause service brake lamp malfunction. As a result, the service brake lamps may illuminate when the service brakes are not being applied, or may not illuminate when the service brakes are being applied. Additionally, cruise control may not engage. If cruise control is engaged, additional service brake pedal travel may be required to disengage it. Service brake pedal application may not be required to move the shift lever out of PARK, or additional service brake pedal travel may be required to move the shift lever out of PARK. Traction control, electronic stability control, and panic braking assist features, if equipped, may be disabled. Service ESC and/or Traction Control tell-tales may illuminate with this condition. These conditions may increase the risk of a crash.
WHAT WILL WE DO?
Your GM dealer will attach your vehicle’s wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and on the BAS and harness connector, and relearn the brake pedal home position. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
As stated above, GM requires us to complete outstanding safety recall repairs before we can release the vehicle to the customer.
I also included the script for the actual repairs for each of the recalls. Neither recall relates to idling issues or catalytic converter concerns. I was going to suggest to your service advisor [redacted] that we get your vehicle back in the shop to make sure that there are no unseen related causes for your issues. She informed me that your vehicle is actually already back in the shop as of this morning.
COMPLAINT: CUST STATES SINCE LAST REPAIR THE RPMS JUMP BETWEEN 2-3
AND 3-4 AND THERE IS NO POWER ON ACCELERATION. ADVISE
CAUSE: SCANNED SYSTEM. CODE SET P0420 - LOW EFFICENT CAT CONVERTOR
TEST DROVE CAR, COULD NOT DUPLICATE CUSTOMER COMPLAINT.
CORRECTION: CUSTOMER DECLINES REPAIRS AT THIS TIME.
As noted by the technician, the vehicle computer has stored a code of P0420 LOW EFFICENT CAT CONVERTOR. And as stated above, neither of the recalls performed are related to this concern. I again spoke with [redacted] concerning the cost of repair. She states depending on what needs to be done the repair can be as expensive as $1400.
If you have any further questions concerning the repair, you can contact your service advisor, Tina, at ###-###-####.
Thanks for the opportunity to assist you
[redacted]
Customer Relations Manager
Nimnicht Chevrolet

Tell us why here... Mr. [redacted], our General Sales Manager at Nimnicht Chevrolet, has spoken to Mr. [redacted] regarding this matter previously. He explained that Mr. [redacted] has the ability to use his Apple Car Play to display navigation on his in-vehicle screen. Mr. [redacted] was not satisfied with using...

this feature. Mr. [redacted] did perfusely apologize for this misunderstanding. This vehicle is one of the few that does not come equipped with standard navigation. He did let Mr. [redacted] know if a navigation system came out for his Equinox, we would be more than happy to install one for him. We did try to trade Mr. [redacted] into a different vehicle, but we were not able to come to an agreement on the price for this new vehicle with Navigation.  Mr. [redacted] agreed to accepting a full refund for the price of a navigation system. At this time, we feel that we have offered and done everything to our abilities for Mr. [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  the issue surrounding the sale of this vehicle without the promised equipment (navigation system) is much bigger than just a "misunderstanding" as stated by the General Sales Manager.  Any car dealer knows or should know what equipment is available for the vehicles it sells.  This issue, in my judgment, is a faulty business practice used by the dealership simply to make a sale.Regards,
[redacted]

Customer received erroneous information on his transmission warranty length. He does actually have a 3 year warranty instead of 1 year as he was told.  According to [redacted], the vehicle is driving as it should and there is no leak.  Mr. [redacted] will be calling the customer to update him...

on status.

The Service Manager, [redacted] spoke to the customer by phone and confirmed that he will be back in the office next week and will be in contact with this customer in order to co-ordinate the meeting with upper management.

I called Mr. [redacted] today.  I apologized for the confusion and the delay in getting him his card.  I let him know I put 2 $25 gift cards in the mail for him today.  He should receive them by the end of the week.