We do apologize for any inconvenience caused by a lack of communication within our organization, and directly to our customers While I do not have first-hand knowledge of exactly what transpired during this transaction, please be assured that the company will always honor advertised pricing, guarantees, and free add-ons such as delivery The requests of MsHayes were addressed and rectified, and our Sales Manager ( [redacted] at that time) has devoted a greater amount of effort to keep all sales associates up-to-date with any and all advertisements the company may be actively running at any given time Thank You, [redacted] V.POperations & Logistics Midwest Quality Bedding Dba Mattress Mart Industrial PkwyPlain City, OH
The only reason I received a credit was because of my credit card company, the business did everything they could to try and stick me with the mattress MrB [redacted] tried to justify his actions regarding this purchase MrB [redacted] knowingly committed fraud by not disclosing that I was purchasing a floor model He did not indicate anywhere on the receipt that I signed, nor did he verbally tell me that I was purchasing a floor model Then after I signed the receipt, he wrote in that it was a floor model I have my carbon copy of the receipt, and it does not indicate that I was purchasing a floor model If needed, I will provide both copies of the receipt It's great that you have now trained your employees how to do their jobs, after one has been caught committing fraud I have told everyone that I know to be careful if they go into one of your stores to look for mattresses
We strongly recommend that this customer file an insurance claim so that an adjustor can demonstrate to her that her damage could not possibly have been caused by our delivery truck We have gone to her home, with our delivery truck, to show her that it is impossible for us to have done this The points of impact are lower than any bumper or parts of the truck She has incurred damage, but more likely from a low-profile vehicle or passenger carFurthermore, many of her stated claims are quite and misleading Our delivery team does always attempt to call one hour before arrival, but will proceed to the address if nobody answers The members of our two-man delivery team were not both "young men" - one of them is years old, and they are both very professional and responsibleHer children are teenage boys over six feet tall, not little toddlers as she would lead you to believe I personally went to her home with my delivery contractor to inspect the door We did try to call first, but got no answer One of her sons eventually answered the door and came out to discuss the situation with us There was never any screaming or yelling - just a calm explanation of how our truck could not possibly have caused the damage Also, I had made a trip to her home on 06/05/to set up her bed frame (the original delivery occurred on 06/03/15) There was no mention at all of any damage at that time Please feel free to contact me for any additional information
They are lying about everythingTheir truck damaged my doorThere were two YOUNG man not the older Hispanic man you are referring toYou and the other Hispanic man were fighting and yelling at each otherMy neighbor saw all the arguments between you all My older son is only year old and the youngest child that was there that day was years old.You company send a mob to my house and terrorized my family You have no right to come to my property without an adult present and without an appointYour President [redacted] had already admitted that he send Mr [redacted] without telling me and apologized!Excuse me! Don't insult my intelligence You need to learn about customer serviceDon't call me a liar after I gave you my money to get your productAs I told your company before, come and get your product out of my house( CALL FIRST DON'T COME WITHOUT ME THERE) and I will dispute this with my credit card companyYou will repair the damage you did to my home
As this customer stated this has been resolved but we at Mattress Mart would like to make it clear that the customers version of events it completely we strive to give the best customer service the Please let us know if you need more information from us in reference to this matter Thank you
We do apologize for any inconvenience caused by a lack of communication within our organization, and directly to our customers While I do not have first-hand knowledge of exactly what transpired during this transaction, please be assured that the company will always honor advertised pricing, guarantees, and free add-ons such as delivery The requests of MsHayes were addressed and rectified, and our Sales Manager ( [redacted] at that time) has devoted a greater amount of effort to keep all sales associates up-to-date with any and all advertisements the company may be actively running at any given time Thank You, [redacted] V.POperations & Logistics Midwest Quality Bedding Dba Mattress Mart Industrial PkwyPlain City, OH
The only reason I received a credit was because of my credit card company, the business did everything they could to try and stick me with the mattress MrB [redacted] tried to justify his actions regarding this purchase MrB [redacted] knowingly committed fraud by not disclosing that I was purchasing a floor model He did not indicate anywhere on the receipt that I signed, nor did he verbally tell me that I was purchasing a floor model Then after I signed the receipt, he wrote in that it was a floor model I have my carbon copy of the receipt, and it does not indicate that I was purchasing a floor model If needed, I will provide both copies of the receipt It's great that you have now trained your employees how to do their jobs, after one has been caught committing fraud I have told everyone that I know to be careful if they go into one of your stores to look for mattresses
We strongly recommend that this customer file an insurance claim so that an adjustor can demonstrate to her that her damage could not possibly have been caused by our delivery truck We have gone to her home, with our delivery truck, to show her that it is impossible for us to have done this The points of impact are lower than any bumper or parts of the truck She has incurred damage, but more likely from a low-profile vehicle or passenger carFurthermore, many of her stated claims are quite and misleading Our delivery team does always attempt to call one hour before arrival, but will proceed to the address if nobody answers The members of our two-man delivery team were not both "young men" - one of them is years old, and they are both very professional and responsibleHer children are teenage boys over six feet tall, not little toddlers as she would lead you to believe I personally went to her home with my delivery contractor to inspect the door We did try to call first, but got no answer One of her sons eventually answered the door and came out to discuss the situation with us There was never any screaming or yelling - just a calm explanation of how our truck could not possibly have caused the damage Also, I had made a trip to her home on 06/05/to set up her bed frame (the original delivery occurred on 06/03/15) There was no mention at all of any damage at that time Please feel free to contact me for any additional information
They are lying about everythingTheir truck damaged my doorThere were two YOUNG man not the older Hispanic man you are referring toYou and the other Hispanic man were fighting and yelling at each otherMy neighbor saw all the arguments between you all My older son is only year old and the youngest child that was there that day was years old.You company send a mob to my house and terrorized my family You have no right to come to my property without an adult present and without an appointYour President [redacted] had already admitted that he send Mr [redacted] without telling me and apologized!Excuse me! Don't insult my intelligence You need to learn about customer serviceDon't call me a liar after I gave you my money to get your productAs I told your company before, come and get your product out of my house( CALL FIRST DON'T COME WITHOUT ME THERE) and I will dispute this with my credit card companyYou will repair the damage you did to my home
As this customer stated this has been resolved but we at Mattress Mart would like to make it clear that the customers version of events it completely we strive to give the best customer service the Please let us know if you need more information from us in reference to this matter Thank you