December **, [redacted] ** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] Dear [redacted] ; I am in receipt of [redacted] complaint and have researched the circumstances On October [redacted] we responded to [redacted] service request for a problem of no heat [redacted] explained that his condo complex experienced a brown-out several weeks earlier This electrical brown-out issue is what caused the blower motor to fail While this part is normally covered, we billed for the service because, as described under Limits of Liability in the Terms and Conditions of the service plan, the power interruption caused the failure [redacted] has been a customer in good standing for many years We will be happy to split the bill as he requested A credit of $will be issued to his account number [redacted] Please call me if there are any additional questions Sincerely, Elena Z [redacted] General Manager
December **, [redacted] ** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] Dear [redacted] ; I am in receipt of [redacted] complaint and have researched the circumstances On October [redacted] we responded to [redacted] service request for a problem of no heat [redacted] explained that his condo complex experienced a brown-out several weeks earlier This electrical brown-out issue is what caused the blower motor to fail While this part is normally covered, we billed for the service because, as described under Limits of Liability in the Terms and Conditions of the service plan, the power interruption caused the failure [redacted] has been a customer in good standing for many years We will be happy to split the bill as he requested A credit of $will be issued to his account number [redacted] Please call me if there are any additional questions Sincerely, Elena Z [redacted] General Manager