MIDWEST SEWING & VACUUM CENTER, INC.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJack Key apologized for the misunderstanding and immediately sat out to rectify the situationI appreciate them honoring their word as our agreement was metAll issues have been resolved.
Regards,
*** ***

we reviwed the case and have paid nissan corp the amount of $which is the total amount of canceled productsSpoke with customer 7/15/explained amount remaining owed is her dedcutible as well as overage financed from original purchase
we do apologize for all of the
problems that occured
Thank you
Kathy A***

We have refunded a check of $on 3/Kelsey has been trying to contact the customer again about additional refunds, but since the car has been sold we are sending another check for $for all remaining products and changing cancellation date to 12/Sorry for delay but these products
have to be cancelled in writing and correctly

The refund is being processed and should be posted today or MondayWe apologize for the delay and the inconvenience. Your business is important to us and we will take appropriate internal action

Complaint: ***
I am rejecting this response because: we still have not received the 2nd checkI have been trying to get in touch with Kelsey because FEDEX left the first check in the pouring rain and the check was destroyedI have called and emailed as well about the issueAlso, the purchase price of the warranty was $5,for yearsWe did not even have the car and half years and did NOT use the warranty in any way shape or formSo why is it only $1,600.00???? I would like and EXACT breakdown of the warranty and the refundingI believe the refund of $1,is far too little
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We have replaced the fuel cap as agreed with the customer. These type of fuel caps do not click very loud and the customer believed we did not replace the part with a new one. The cap was replaced with a factory fuel cap that we purchased from the Hyundai dealer close by. The
wipers were inspected by myself and our customer to ensure they were in good condition. They looked new and had the Hyundai logo on them as well. We performed a multipoint inspection to ensure everything was ok and the inspection results did not reveal any issues. The engine oil pan was replaced on a previous visit. I spoke to Mr*** and explained the gas cap operation and he agreed it was ok. I have attached copies of the previous visits and included a copy of the latest multipoint inspection, as well as, all brake and tire readings. I have offered Mr*** the option to come in so we could inspect the vehicle together and we could show him our results. We apologize for any inconvenience that this delay has caused

Mr ***'s purchasedService Warranty for $2613.00- refund $Gap for $700.00- refund $Car Care for $664.00- refund $Road Hazard for $292.00- refund $129.23Total of products that can be cancelled $4269.00 Total refund $1755.94Two checks have been issued and will be sent out todayThe insurance company sets the refund percentagesKelsey will re-email them to youOther products you may have purchased are not refundableHope that this helps

we have located the correct files and have mailed all refunds and are sorry for the delaywe believe it all is corrected

I have contacted Mr ***His car is being paid off as of todayIt will be sent fed exI will also follow up on his warranty cancellationI also gave him my email if there are any problemsWe apologize for any inconvience

Good morning, I would first like to apologize for the inconvience we have put you throughJack Key Auto Group has found that we had incorrect lein holder information regarding your vehicleWe have loacted that is show *** ** *** ***We have contacted *** ** *** *** and are in process of
obtaining the release of leinOnce that is complete we will need to submit for duplicate titleAgain we are very sorry for this. The completion of this transaction is still approximatly days outJack Key is dedicated to our customers and will ensure we will complete this transaction as soon as possible
Thank you for your time and patience
Kathy A***
Service Director
Jack Key Auto Group

We have contacted [redacted] [redacted] and have arranged a purchase which we believe is satisifactory. We appreciate her patience and thank her for her business.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. This message is to inform you that the Jack Key Nissan dealership has worked with me, as well as the local office of the Attorney General, to resolve the matter stated in the initial complaint submitted to you on my behalf by Karl R[redacted], attorney at NMSU, in a satisfactory and timely manner.Thank you for your time![redacted]