Midwest Sign & Lighting, Inc.

Complaint id *** Attached is the invoice from when we made the corrections on the air conditioning system, we balanced the refrigerant as requested. This got mixed up because when the homeowner called it was a weekend and we didn't have the information in front of us when they
called in. Since this is a home warranty claim with *** *** ***, their protocol is when a client calls in with follow up information we must have them call the claim in to AHS, on this one the because it said on the previous invoice that we may need to return to balance refrigerant, AHS referred the client to call us back to clear up, again since this was a weekend we did not have access to the invoice and followed protocol..We corrected this as requested to the client with no charge to them. We apologize for the inconvenience, since we are the middleman on this, sometimes they go in direction they should not go because we don't have all the information after hours