Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.***Midwest Response:The
information provided by the customer is incorrectThey did demo both
frames and they did call to place an order after that the info is
incorrect. The customer called to place an order for
the not the 97lsOnce he received if he did order the wrong racquet
we never would have told him to try the heavier one when he had already
demoed the frames he would have known if he liked it or not why would
he even try it again? Once he realized he did not want the regular he
again demoed the 97lsIf he knew what racquet he wanted why demo it
again? Once he realized he had made a mistake he then tried to send the
used product back in which we offered him up to 75% of his original
purchase price. We can give him 100% refund on
the unused frame as for the used racquet we can give up to 75% of the
purchase price in order to solve this issue. ***
I want Midwest Sports to provide the details of Demo racquet shipment details to Revdex.comI am not disputing the fact that I demoed Wilson ProStaff and LSAs a buyer I have every right to demo as many as I want and followed the protocols of MidwestSince Wilson ProStaff & LS are new product lines of Wilson I want to try both of them and see which one suits my game betterIronically both are at the same price tag of $ 199.99On 07/17/- I ordered for and LS online and attached the Order copyOf which I received first in a separate shipment and LS after couple of days in a separate shipmentUnfortunately I don't have the Tracking Info (or) emails of itI tried for couple of days and didn't like itSo I immediately returned it within a week - though I can keep it for a week as per Midwest policyI simply returned it as I didn't like it because I found it heavyMidwest Sports should have the record of when they shipped ProStaff and when received it back from meSo I request Midwest Sports to provide Revdex.com the details of it.As far ProStaff LS - I don't know the date I received - but it has to be approximately any day from 07/- 07/I played with that racquet for a week and liked itBut didn't want to buy based on my one week experience and wanted to try for one more week before I make a decision to buySo I called Midwest Sports again - don't remember the date - but it has to be any day from 07/through 07/to extend the demo on LS to try for one more week and they approved it tooAfter a week more of play with LS - I really liked it and decided to buySo I called Midwest Sports on 08/and Ordered for two LS over the phoneWhen I ordered I told the operator I like the demo racquet and wanted two of the same kindIf Midwest Sports records the calls for quality purposes let them provide that as a proof and Revdex.com will know who provides the correct info hereI believe the order was received by me on 08/and opened the packageWhen I held the racquet I found it heavy and made a call to Midwest Sports the same day and complained about the weight part of itI shipped the LS that I demoed for weeks on that dayMidwest Sports can provide the details of the shipment to Revdex.comBy looks the only difference between and LS is that the LS letter printing on the frameBut the color and shape all the same except the weight part which can be felt only by having the real racquet in handAnd that's how I felt when I held the new racquets in my hand which are I ask Midwest Sports here - why would I buy when I didn't like it and returned it soon after I tried for days ? And why would I demo LS for weeks and not to buy it ? I am seeing the and LS for the first time in real except on the internet imagesBut Midwest Sports sales agents deal with it every day and they know the difference between and LS when they process the orderAlso I requested the sales person to keep the LS racquet that I demoed with until I receive the ones that I ordered and he did approveThe sales person who I spoke with processed an incorrect order and Midwest Sports don't want to take any accountability for that; rather they keep blaming me for the error they made saying I demoed and LS - and they processed the order for If I wanted to order for I would have demoed for weeks; not LS - very simpleTo address Midwest Sports question of why I demoed LS again after I received - is very simple to make myself sure that I demoed LS for weeks and not - to make sure my game was better with LS not with Midwest Sports got me confused by shipping and not LSSo I had to re-demo LSAttached is the Demo order of LS again
I made quite a few calls to Midwest Sports between 08/to probably 08/about the weight of the racquetI request Revdex.com to go to Midwest Sports website to look for the images of and LSThey would look very similar except LS partAs a consumer how much of a grasp we get to identify and distinguish by looking at the pics of similar looking products is something I don't knowBut in real life someone dealing with it on a day-to-day basis and seeing it real and selling them for consumers should distinguish better than someone that sees it for the first timeIf Midwest Sports claim they processed because I demoed both and LS - I ask Midwest Sports why they didn't process order for LS ? The one I liked and ordered over the phoneLet them provide the details of the conversationI am still open for a simple solution with Midwest Sports to exchange those to LS - if they can't do it I want a REFUND - not a STORE CREDITThank you for your attention and look forward to your favorable solution
Regards,
*** ***
We do apologize but we have made our best offer and put our best foot forward on this matter. Our offer stands that you can return the unused product for full refund and the used product for up to 75% store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Midwest Sports: It is in fact very simpleYou said in your first email to the Revdex.com that
you called the day you received the frames when you realized you had the
wrong frames and we told you to use them to see if you liked but if you
didn't you could send them backWhere is that info in this time line?
My Response: Since you said I could try the that I received to see if I like it - I triedVery simpleHad I known that time if I didn't like it and wanted to return you would be returning only 75% if I tried on them - I wouldn't have even tried on the new racquetSimply sent it back the same day on 08/07. Midwest Sports: If you liked the demo that much and hated the other why even consider
that as an optionWe offer free returns and even include a return label
why not just return for the proper item? Why would you try the frame
when you sent the demo back after a few days because you did not like?
Why would you reorder the 97LS again after you demoed it weeks and
loved it? My Response: Yes, I liked the DEMO and that's why I held it for weeks - played with it and returned it the day I received the new racquetsWhy would I play with a racquet for weeks that I don't want to buy when I have the option of playing with the similar racquet until I get my ownIsn't that why the DEMO program is for ? you have been in business for years and isn't that it is meant for ? TRY BEFORE BUYIn my previous email I clearly mentioned why I demoed LS againYou guys got me confused by shipping an incorrect racquet and wanted to make myself sure that the racquet I held and played for weeks is LS and not 97; because my game was much better with LSHope at least you get my point nowMidwest Sports: I have never once claimed that we could have
not made a mistake we are human and mistakes happen daily I am just
confused on why you would have even tried a frame you "hated" and mailed
back after a few daysAgain we are more than happy to return the
unused racquet for a full refund as stated on the back of our invoice as
well as our websiteAs for the used frame we will offer up to 75% back
in a Midwest Sports gift cardMy Response: Precisely - I am not holding anything against Midwest Sports for shipping an incorrect item; as we all humans and we make mistakes and we should be accountable for the mistakes (or) errors we makeI never said in my email that I "hated" the racquet - because "hate" is a strong word - I said I didn't like it because I found it heavy for meThat's allI tried the new frame because Midwest Sports asked me to try to see if I like it when I called the day I received the racquetsPlease provide the phone conversation details to Revdex.com that originated from *** on 08/07/Midwest Sports: We have been in
business for years and take our customer service very seriously and
had hoped we could come to a resolution on this issueIt is 100% our
responsibility to send you the proper product but if the wrong product
was sent you could have returned both items unused for either a credit
or exchangeIf I buy something online that is that specific and that I
had already tried and loved then that is the item I want and would not
receive something I did not like use it and try and send it back. You have been in business for years - but I have been playing Tennis for years and an individual making some earning out of a job and trying to have some fun playing TennisNot to battle like this with a businessPlease refer to my purchase history with Midwest Sports and I have been buying products from Midwest Sports since 08/Never had this kind of experience and I am not pleasedHad I received LS in the order we wouldn't be exchanging emails back and forth like thisMy request was an exchange for LSIf Midwest Sports takes the Customer Service very seriously then you would honor my reasonable request which is very fair
Regards,
*** ***
The customer order the shoes online and then called to try to upgrade the shoes to a newer model which cleared stated they were $as shown on the websiteCustomer called in after they received and tried to get us to honor a price for the previous model which would have been below our costWe
informed the customer that a return label was supplied in the box and that the item could be returned free of charge if they felt mislead in any wayThe other option we offered was to lower the price for $to $to make up if they had any misunderstandingThe shoe they had originally ordered online was available and in stock they were trying to call and upgrade and get it at the same priceWe were not sold out of the itemWe do not and have never tried any form of bait switch the customer wanted the nicer item at the lower price and unfortunately we can not do thatAgain they can send the item back free of charge for a full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has not addressed my concerns and provided a detailed response They have also not provided proof of their policy.I am requesting a refund for my purchase, I am not seeking a in store credit I am seeking a refund Please advise status
Regards,
*** ***
To Whom it may concern,This customer has shopped in our showroom on occasions and on each time has returned what was purchased which is no big deal however that being said they should be very familiar with our day return policyNot only had the shoes been worn but they tried to return them
after about days which is past our day return policyWe do try in every case to error on the side of the customer and want their experience to be a good oneIn this case we were not able to take back used shoes after our return policy date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bottom line is that I paid over $for a pair of shoes that were worn for a few hours, a few days per week, and within weeks had worn a hole through several layers Completely unacceptableAny reputable store would return or exchange for full value That Midwest Sports's response is to tell me these shoes were not expected to last, that they would have recommended against them, and that there was no official 6-month guarantee is simply bad business An offer of 15% off a different pair (a more expensive pair, per their recommendation) is, again, bad business and unfair to the consumer.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future
date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This has been what I would consider a bad situation made worse by this customerFirst they had started an investigation via *** instead of contacting usAfter *** investigated the lose of package they did not rule in the favor of the customer they were 100% sure they delivered the package to the proper location and the customer had made up the fact they did not receiveUnderstanding that we still issues the customer a full refund on cc ending in and have a bank transaction number from their card issuer of ***At this point we are at a lose of what this customer would likeWe shipped them product *** is 100% sure they received and we issued a full refund on the card used for the purchase and have confirmation number of that transaction from November first. So at this point customer has the product per *** and the credit per their credit card issuer so I am not sure what else we can giveWe will be putting their account on hold and no longer accepted orders from this customer. Please advise next steps because at this point we would consider this slander or at least harassment at the least
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original consumer service rep told me that they would not have recommended the shoeWhen I told the supervisor, he said exactly the same thing, and did not "clarify" or alter the statement in any way; he agreed and said that he too would not have recommended the shoeMidwest Sports is now claiming that their words were taken out of contextIt was a stand-alone statement in both cases with ample time for further justification that was not provided If you know you are selling a product that is inferior, you have an obligation to either stop selling or to let customers know in advance of purchase.A 15% discount off of another pair of more expensive shoe does not in any way resolve the problem - they are selling what they themselves consider to be an inferior shoe There is no mention on the shoe description page of any of the stipulations they are now claiming They are asking me to follow up good money after bad Although the shoes did not come with a 6- month guarantee, weeks is a ridiculously short period of time for shoes that are worn for several hours, several days per week There is a hole in the bottom of the shoeClearly the product does not live up to expectations, clearly Midwest Sports was aware of the problem and continued to sell them, and now, clearly, Midwest Sports is not following good business protocol.
Regards,
*** ***
The claim was originally started by the customer and declined by *** however we will go ahead and reship the items at this point and deal with ***We just want it to be understund that this claim was already declined as a claim by ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This shirt purchased was a giftThe recipient has already worn/washed shirt; upon washing, HE IMMEDIATELY SAW "100% COTTON." Midwest advertised thisas "60%poly/40%cotton" which was false, misleading and an unfair business practiceThe matter has been referred to legal nowThank-you Revdex.com
Just arrived today, looks good
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Just so everyone is aware that is our number 1 selling shoe as well as the number 1 selling shoe for [redacted] tennis and has been for the last 8 years. If the shoe was inferior this would not be the first complaint we would be receiving on this shoe. The customer purchased a shoe that was light weight and had no manufactures warranty and now is upset that they wore through the shoe. If you are looking for a durable shoe again this would not be a shoe we recommend. We are willing to take an additional discount off a shoe that does carry a warranty. We are basically giving the customer free money when we did nothing wrong. They are more than welcome to send the shoes back to [redacted] to have them look at the shoe. [redacted] does require for the consumer to pay shipping both ways. We are trying to compromise for a resolution but unfortunately we can not replace the shoes at no charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still haven't get any refund or product. Please reopen my complaintCordially,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response to my complaint is completely untrue. I never called for a upgrade. I called for a change in color and specifically asked if my original order would change. Most companies keep recordings of the original phone call which Midwest could easily do to verify that I specifically asked about the change in price. The bottom line is that this company does not stand behind their agent's actions and they charged my credit card without my permission. Which is very shady.
Regards,
[redacted]
Good afternoon, We issues a return label as soon as the issue was brought to our attention, the website was also updated the same day. We apologized to the customer and offered a free return and full credit.
Thank you so much. The company emailed us saying that they...
are processing the refund. So we will wait for it. I appreciated your help.Also we were never notified that [redacted] canceled the investigations because when we called they said they wont disclose the statusTo us only to the company. We willLet you know when we get the refund or the tennis. Cordially,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ask the business to go ahead and credit 75% of the racquet value to my credit card that I used for the purchase.Also I assure that I won't post anything online about Midwest Sports. Thank you for all your help.
Regards,
[redacted]
Hello,We have stated on several occasions and went over this exact info on our website:RACQUET RETURNS & WARRANTY INFORACQUETS MUST BE RETURNED IN BRAND NEW CONDITIONAny racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).Any racquet that shows slight signs of use will be evaluated on a case by case basis and may be eligible for return. When a used racquet is approved for return, a Midwest Sports gift card may be issued for up to 75% of the racquets current selling price, minus the strings.All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.Upon arrival if our warranty team deems the racquet is a clear manufacturers defect we reserve the right to replace directly from our stock.Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may longer based off the manufacturer's demand.If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-9435 before contacting Midwest Sports.If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge. (Excluding natural gut.)Racquets that show signs of abuse or unusual wear will not be replaced.If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquet. If we do not receiv a response, we will dispose of the racquet.I have put in bold print exactly our policy on used racquets and the options we have for returns. In this case we will make an exception and give the 75% back to the consumers credit card however in return we expect them to honor our return policy and the issue at this point is completed and resolved. Meaning they can not post on any public forum that they feel they have been wronged by Midwest Sports in any way. We have come to a resolution that is agreeable to both parties. If these are the terms they will agree to we will refund the 755 to their credit card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.***Midwest Response:The
information provided by the customer is incorrectThey did demo both
frames and they did call to place an order after that the info is
incorrect. The customer called to place an order for
the not the 97lsOnce he received if he did order the wrong racquet
we never would have told him to try the heavier one when he had already
demoed the frames he would have known if he liked it or not why would
he even try it again? Once he realized he did not want the regular he
again demoed the 97lsIf he knew what racquet he wanted why demo it
again? Once he realized he had made a mistake he then tried to send the
used product back in which we offered him up to 75% of his original
purchase price. We can give him 100% refund on
the unused frame as for the used racquet we can give up to 75% of the
purchase price in order to solve this issue. ***
I want Midwest Sports to provide the details of Demo racquet shipment details to Revdex.comI am not disputing the fact that I demoed Wilson ProStaff and LSAs a buyer I have every right to demo as many as I want and followed the protocols of MidwestSince Wilson ProStaff & LS are new product lines of Wilson I want to try both of them and see which one suits my game betterIronically both are at the same price tag of $ 199.99On 07/17/- I ordered for and LS online and attached the Order copyOf which I received first in a separate shipment and LS after couple of days in a separate shipmentUnfortunately I don't have the Tracking Info (or) emails of itI tried for couple of days and didn't like itSo I immediately returned it within a week - though I can keep it for a week as per Midwest policyI simply returned it as I didn't like it because I found it heavyMidwest Sports should have the record of when they shipped ProStaff and when received it back from meSo I request Midwest Sports to provide Revdex.com the details of it.As far ProStaff LS - I don't know the date I received - but it has to be approximately any day from 07/- 07/I played with that racquet for a week and liked itBut didn't want to buy based on my one week experience and wanted to try for one more week before I make a decision to buySo I called Midwest Sports again - don't remember the date - but it has to be any day from 07/through 07/to extend the demo on LS to try for one more week and they approved it tooAfter a week more of play with LS - I really liked it and decided to buySo I called Midwest Sports on 08/and Ordered for two LS over the phoneWhen I ordered I told the operator I like the demo racquet and wanted two of the same kindIf Midwest Sports records the calls for quality purposes let them provide that as a proof and Revdex.com will know who provides the correct info hereI believe the order was received by me on 08/and opened the packageWhen I held the racquet I found it heavy and made a call to Midwest Sports the same day and complained about the weight part of itI shipped the LS that I demoed for weeks on that dayMidwest Sports can provide the details of the shipment to Revdex.comBy looks the only difference between and LS is that the LS letter printing on the frameBut the color and shape all the same except the weight part which can be felt only by having the real racquet in handAnd that's how I felt when I held the new racquets in my hand which are I ask Midwest Sports here - why would I buy when I didn't like it and returned it soon after I tried for days ? And why would I demo LS for weeks and not to buy it ? I am seeing the and LS for the first time in real except on the internet imagesBut Midwest Sports sales agents deal with it every day and they know the difference between and LS when they process the orderAlso I requested the sales person to keep the LS racquet that I demoed with until I receive the ones that I ordered and he did approveThe sales person who I spoke with processed an incorrect order and Midwest Sports don't want to take any accountability for that; rather they keep blaming me for the error they made saying I demoed and LS - and they processed the order for If I wanted to order for I would have demoed for weeks; not LS - very simpleTo address Midwest Sports question of why I demoed LS again after I received - is very simple to make myself sure that I demoed LS for weeks and not - to make sure my game was better with LS not with Midwest Sports got me confused by shipping and not LSSo I had to re-demo LSAttached is the Demo order of LS again
I made quite a few calls to Midwest Sports between 08/to probably 08/about the weight of the racquetI request Revdex.com to go to Midwest Sports website to look for the images of and LSThey would look very similar except LS partAs a consumer how much of a grasp we get to identify and distinguish by looking at the pics of similar looking products is something I don't knowBut in real life someone dealing with it on a day-to-day basis and seeing it real and selling them for consumers should distinguish better than someone that sees it for the first timeIf Midwest Sports claim they processed because I demoed both and LS - I ask Midwest Sports why they didn't process order for LS ? The one I liked and ordered over the phoneLet them provide the details of the conversationI am still open for a simple solution with Midwest Sports to exchange those to LS - if they can't do it I want a REFUND - not a STORE CREDITThank you for your attention and look forward to your favorable solution
Regards,
*** ***
We do apologize but we have made our best offer and put our best foot forward on this matter. Our offer stands that you can return the unused product for full refund and the used product for up to 75% store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Midwest Sports: It is in fact very simpleYou said in your first email to the Revdex.com that
you called the day you received the frames when you realized you had the
wrong frames and we told you to use them to see if you liked but if you
didn't you could send them backWhere is that info in this time line?
My Response: Since you said I could try the that I received to see if I like it - I triedVery simpleHad I known that time if I didn't like it and wanted to return you would be returning only 75% if I tried on them - I wouldn't have even tried on the new racquetSimply sent it back the same day on 08/07. Midwest Sports: If you liked the demo that much and hated the other why even consider
that as an optionWe offer free returns and even include a return label
why not just return for the proper item? Why would you try the frame
when you sent the demo back after a few days because you did not like?
Why would you reorder the 97LS again after you demoed it weeks and
loved it? My Response: Yes, I liked the DEMO and that's why I held it for weeks - played with it and returned it the day I received the new racquetsWhy would I play with a racquet for weeks that I don't want to buy when I have the option of playing with the similar racquet until I get my ownIsn't that why the DEMO program is for ? you have been in business for years and isn't that it is meant for ? TRY BEFORE BUYIn my previous email I clearly mentioned why I demoed LS againYou guys got me confused by shipping an incorrect racquet and wanted to make myself sure that the racquet I held and played for weeks is LS and not 97; because my game was much better with LSHope at least you get my point nowMidwest Sports: I have never once claimed that we could have
not made a mistake we are human and mistakes happen daily I am just
confused on why you would have even tried a frame you "hated" and mailed
back after a few daysAgain we are more than happy to return the
unused racquet for a full refund as stated on the back of our invoice as
well as our websiteAs for the used frame we will offer up to 75% back
in a Midwest Sports gift cardMy Response: Precisely - I am not holding anything against Midwest Sports for shipping an incorrect item; as we all humans and we make mistakes and we should be accountable for the mistakes (or) errors we makeI never said in my email that I "hated" the racquet - because "hate" is a strong word - I said I didn't like it because I found it heavy for meThat's allI tried the new frame because Midwest Sports asked me to try to see if I like it when I called the day I received the racquetsPlease provide the phone conversation details to Revdex.com that originated from *** on 08/07/Midwest Sports: We have been in
business for years and take our customer service very seriously and
had hoped we could come to a resolution on this issueIt is 100% our
responsibility to send you the proper product but if the wrong product
was sent you could have returned both items unused for either a credit
or exchangeIf I buy something online that is that specific and that I
had already tried and loved then that is the item I want and would not
receive something I did not like use it and try and send it back. You have been in business for years - but I have been playing Tennis for years and an individual making some earning out of a job and trying to have some fun playing TennisNot to battle like this with a businessPlease refer to my purchase history with Midwest Sports and I have been buying products from Midwest Sports since 08/Never had this kind of experience and I am not pleasedHad I received LS in the order we wouldn't be exchanging emails back and forth like thisMy request was an exchange for LSIf Midwest Sports takes the Customer Service very seriously then you would honor my reasonable request which is very fair
Regards,
*** ***
The customer order the shoes online and then called to try to upgrade the shoes to a newer model which cleared stated they were $as shown on the websiteCustomer called in after they received and tried to get us to honor a price for the previous model which would have been below our costWe
informed the customer that a return label was supplied in the box and that the item could be returned free of charge if they felt mislead in any wayThe other option we offered was to lower the price for $to $to make up if they had any misunderstandingThe shoe they had originally ordered online was available and in stock they were trying to call and upgrade and get it at the same priceWe were not sold out of the itemWe do not and have never tried any form of bait switch the customer wanted the nicer item at the lower price and unfortunately we can not do thatAgain they can send the item back free of charge for a full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has not addressed my concerns and provided a detailed response They have also not provided proof of their policy.I am requesting a refund for my purchase, I am not seeking a in store credit I am seeking a refund Please advise status
Regards,
*** ***
To Whom it may concern,This customer has shopped in our showroom on occasions and on each time has returned what was purchased which is no big deal however that being said they should be very familiar with our day return policyNot only had the shoes been worn but they tried to return them
after about days which is past our day return policyWe do try in every case to error on the side of the customer and want their experience to be a good oneIn this case we were not able to take back used shoes after our return policy date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bottom line is that I paid over $for a pair of shoes that were worn for a few hours, a few days per week, and within weeks had worn a hole through several layers Completely unacceptableAny reputable store would return or exchange for full value That Midwest Sports's response is to tell me these shoes were not expected to last, that they would have recommended against them, and that there was no official 6-month guarantee is simply bad business An offer of 15% off a different pair (a more expensive pair, per their recommendation) is, again, bad business and unfair to the consumer.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future
date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This has been what I would consider a bad situation made worse by this customerFirst they had started an investigation via *** instead of contacting usAfter *** investigated the lose of package they did not rule in the favor of the customer they were 100% sure they delivered the package to the proper location and the customer had made up the fact they did not receiveUnderstanding that we still issues the customer a full refund on cc ending in and have a bank transaction number from their card issuer of ***At this point we are at a lose of what this customer would likeWe shipped them product *** is 100% sure they received and we issued a full refund on the card used for the purchase and have confirmation number of that transaction from November first. So at this point customer has the product per *** and the credit per their credit card issuer so I am not sure what else we can giveWe will be putting their account on hold and no longer accepted orders from this customer. Please advise next steps because at this point we would consider this slander or at least harassment at the least
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original consumer service rep told me that they would not have recommended the shoeWhen I told the supervisor, he said exactly the same thing, and did not "clarify" or alter the statement in any way; he agreed and said that he too would not have recommended the shoeMidwest Sports is now claiming that their words were taken out of contextIt was a stand-alone statement in both cases with ample time for further justification that was not provided If you know you are selling a product that is inferior, you have an obligation to either stop selling or to let customers know in advance of purchase.A 15% discount off of another pair of more expensive shoe does not in any way resolve the problem - they are selling what they themselves consider to be an inferior shoe There is no mention on the shoe description page of any of the stipulations they are now claiming They are asking me to follow up good money after bad Although the shoes did not come with a 6- month guarantee, weeks is a ridiculously short period of time for shoes that are worn for several hours, several days per week There is a hole in the bottom of the shoeClearly the product does not live up to expectations, clearly Midwest Sports was aware of the problem and continued to sell them, and now, clearly, Midwest Sports is not following good business protocol.
Regards,
*** ***
The claim was originally started by the customer and declined by *** however we will go ahead and reship the items at this point and deal with ***We just want it to be understund that this claim was already declined as a claim by ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This shirt purchased was a giftThe recipient has already worn/washed shirt; upon washing, HE IMMEDIATELY SAW "100% COTTON." Midwest advertised thisas "60%poly/40%cotton" which was false, misleading and an unfair business practiceThe matter has been referred to legal nowThank-you Revdex.com
Just arrived today, looks good
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Just so everyone is aware that is our number 1 selling shoe as well as the number 1 selling shoe for [redacted] tennis and has been for the last 8 years. If the shoe was inferior this would not be the first complaint we would be receiving on this shoe. The customer purchased a shoe that was light weight and had no manufactures warranty and now is upset that they wore through the shoe. If you are looking for a durable shoe again this would not be a shoe we recommend. We are willing to take an additional discount off a shoe that does carry a warranty. We are basically giving the customer free money when we did nothing wrong. They are more than welcome to send the shoes back to [redacted] to have them look at the shoe. [redacted] does require for the consumer to pay shipping both ways. We are trying to compromise for a resolution but unfortunately we can not replace the shoes at no charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still haven't get any refund or product. Please reopen my complaintCordially,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response to my complaint is completely untrue. I never called for a upgrade. I called for a change in color and specifically asked if my original order would change. Most companies keep recordings of the original phone call which Midwest could easily do to verify that I specifically asked about the change in price. The bottom line is that this company does not stand behind their agent's actions and they charged my credit card without my permission. Which is very shady.
Regards,
[redacted]
Good afternoon, We issues a return label as soon as the issue was brought to our attention, the website was also updated the same day. We apologized to the customer and offered a free return and full credit.
Thank you so much. The company emailed us saying that they...
are processing the refund. So we will wait for it. I appreciated your help.Also we were never notified that [redacted] canceled the investigations because when we called they said they wont disclose the statusTo us only to the company. We willLet you know when we get the refund or the tennis. Cordially,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ask the business to go ahead and credit 75% of the racquet value to my credit card that I used for the purchase.Also I assure that I won't post anything online about Midwest Sports. Thank you for all your help.
Regards,
[redacted]
Hello,We have stated on several occasions and went over this exact info on our website:RACQUET RETURNS & WARRANTY INFORACQUETS MUST BE RETURNED IN BRAND NEW CONDITIONAny racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).Any racquet that shows slight signs of use will be evaluated on a case by case basis and may be eligible for return. When a used racquet is approved for return, a Midwest Sports gift card may be issued for up to 75% of the racquets current selling price, minus the strings.All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.Upon arrival if our warranty team deems the racquet is a clear manufacturers defect we reserve the right to replace directly from our stock.Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may longer based off the manufacturer's demand.If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-9435 before contacting Midwest Sports.If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge. (Excluding natural gut.)Racquets that show signs of abuse or unusual wear will not be replaced.If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquet. If we do not receiv a response, we will dispose of the racquet.I have put in bold print exactly our policy on used racquets and the options we have for returns. In this case we will make an exception and give the 75% back to the consumers credit card however in return we expect them to honor our return policy and the issue at this point is completed and resolved. Meaning they can not post on any public forum that they feel they have been wronged by Midwest Sports in any way. We have come to a resolution that is agreeable to both parties. If these are the terms they will agree to we will refund the 755 to their credit card.