We ship orders within hours of processing however this customers credit card was not able to be authorized until late yesterdayWe can not ship items without a pre-auth from the customers issuing company
Just so everyone is aware that is our number selling shoe as well as the number selling shoe for [redacted] tennis and has been for the last yearsIf the shoe was inferior this would not be the first complaint we would be receiving on this shoeThe customer purchased a shoe that was light weight and had no manufactures warranty and now is upset that they wore through the shoeIf you are looking for a durable shoe again this would not be a shoe we recommendWe are willing to take an additional discount off a shoe that does carry a warrantyWe are basically giving the customer free money when we did nothing wrongThey are more than welcome to send the shoes back to [redacted] to have them look at the shoe [redacted] does require for the consumer to pay shipping both waysWe are trying to compromise for a resolution but unfortunately we can not replace the shoes at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To answer the questions that you asked, I stated before I shopped online and purchased what I seen online which totalled to $(really $b/c I had a discount code) I called less than ten minutes later because I had placed the order and thought about I don't want any white on the tennis shoes because they get dirtry It's no way I could inquire about a color change and change the order without calling in I really don't appreciate how you are implying like I tried to scam you when I have purchased shoes from MIDWEST for the last years and never had a problem before The reason I am saying you are scamming me because you have every phone call recorded Your agent specifically told me that the price of the shoe would not change with my order If that was the incorrect information he should honor it However your company charged my credit card a extra $dollars without my permission So who is the scam artist? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We still haven't get any refund or productPlease reopen my complaintCordially, [redacted]
We will refund you for the shirt in full today for the issues on this itemAs for the other info about pricing I do not see that on the account so cannot give any info on wrong pricing from a year agoAt this point we would like to just handle this issue and move on
It is in fact very simpleYou said in your first email to the Revdex.com that you called the day you received the frames when you realized you had the wrong frames and we told you to use them to see if you liked but if you didn't you could send them backWhere is that info in this time line? If you liked the demo that much and hated the other why even consider that as an optionWe offer free returns and even include a return label why not just return for the proper item? Why would you try the frame when you sent the demo back after a few days because you did not like? Why would you reorder the 97LS again after you demoed it weeks and loved it? I have never once claimed that we could have not made a mistake we are human and mistakes happen daily I am just confused on why you would have even tried a frame you "hated" and mailed back after a few daysAgain we are more than happy to return the unused racquet for a full refund as stated on the back of our invoice as well as our websiteAs for the used frame we will offer up to 75% back in a Midwest Sports gift cardWe have been in business for years and take our customer service very seriously and had hoped we could come to a resolution on this issueIt is 100% our responsibility to send you the proper product but if the wrong product was sent you could have returned both items unused for either a credit or exchangeIf I buy something online that is that specific and that I had already tried and loved then that is the item I want and would not receive something I did not like use it and try and send it backThank you
Hello,We have stated on several occasions and went over this exact info on our website:RACQUET RETURNS & WARRANTY INFORACQUETS MUST BE RETURNED IN BRAND NEW CONDITIONAny racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).Any racquet that shows slight signs of use will be evaluated on a case by case basis and may be eligible for returnWhen a used racquet is approved for return, a Midwest Sports gift card may be issued for up to 75% of the racquets current selling price, minus the strings.All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.Upon arrival if our warranty team deems the racquet is a clear manufacturers defect we reserve the right to replace directly from our stock.Racquets sent to the manufacturer for evaluation typically take to weeks but may longer based off the manufacturer's demand.If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-before contacting Midwest Sports.If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge(Excluding natural gut.)Racquets that show signs of abuse or unusual wear will not be replaced.If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquetIf we do not receiv a response, we will dispose of the racquet.I have put in bold print exactly our policy on used racquets and the options we have for returnsIn this case we will make an exception and give the 75% back to the consumers credit card however in return we expect them to honor our return policy and the issue at this point is completed and resolvedMeaning they can not post on any public forum that they feel they have been wronged by Midwest Sports in any wayWe have come to a resolution that is agreeable to both partiesIf these are the terms they will agree to we will refund the to their credit card
We again apologize for any issues or confusion on this orderWe had offered a discount on the color originally ordered if they did not want that color why did they order? If they wanted the other color why did they not just order that color at full price instead they ordered the discounted shoe and tried to get the full price shoe for the same price when callingWe did offer a discount of 20% but that we could not match the closeout shoe priceThe other option was to ship out the original ordered shoe which they did not wantThe customer decided to keep the shoe at the discounted price on our last phone conversation so I thought the issue was resolvedThe customer received the newer shoe at the discounted price excepted that and moved on only to find out they took that discount and agreement and then started a Revdex.com complaintThey can send the shoe back used or unused for a full refund other than that we are unable to discount the shoe any deeper than we already offered and had excepted by the consumer
As stated by our staff [redacted] does not carry an outsole warranty for the shoes purchasedThe statement of "if I would have called they would have told me not to buy them" was taken out of contextWe stated if you wanted a shoe with a outsole warranty we would have not recommended these because they do not carry a warrantyThe [redacted] shoe by [redacted] are a light weight shoe built for speed not durability and that is why they do not warranty the shoeWe did offer a discount off another pair that did carry a warranty but the customer declined that offerWe also offer a feature on a website that they could have just viewed shoes with a sole warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please ask the business to go ahead and credit 75% of the racquet value to my credit card that I used for the purchase.Also I assure that I won't post anything online about Midwest SportsThank you for all your help Regards, [redacted]
The information provided by the customer is incorrectThey did demo both frames and they did call to place an order after that the info is incorrectThe customer called to place an order for the not the 97lsOnce he received if he did order the wrong racquet we never would have told him to try the heavier one when he had already demoed the frames he would have known if he liked it or not why would he even try it again? Once he realized he did not want the regular he again demoed the 97lsIf he knew what racquet he wanted why demo it again? Once he realized he had made a mistake he then tried to send the used product back in which we offered him up to 75% of his original purchase priceWe can give him 100% refund on the unused frame as for the used racquet we can give up to 75% of the purchase price in order to solve this issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We ship orders within hours of processing however this customers credit card was not able to be authorized until late yesterdayWe can not ship items without a pre-auth from the customers issuing company
Just so everyone is aware that is our number selling shoe as well as the number selling shoe for [redacted] tennis and has been for the last yearsIf the shoe was inferior this would not be the first complaint we would be receiving on this shoeThe customer purchased a shoe that was light weight and had no manufactures warranty and now is upset that they wore through the shoeIf you are looking for a durable shoe again this would not be a shoe we recommendWe are willing to take an additional discount off a shoe that does carry a warrantyWe are basically giving the customer free money when we did nothing wrongThey are more than welcome to send the shoes back to [redacted] to have them look at the shoe [redacted] does require for the consumer to pay shipping both waysWe are trying to compromise for a resolution but unfortunately we can not replace the shoes at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To answer the questions that you asked, I stated before I shopped online and purchased what I seen online which totalled to $(really $b/c I had a discount code) I called less than ten minutes later because I had placed the order and thought about I don't want any white on the tennis shoes because they get dirtry It's no way I could inquire about a color change and change the order without calling in I really don't appreciate how you are implying like I tried to scam you when I have purchased shoes from MIDWEST for the last years and never had a problem before The reason I am saying you are scamming me because you have every phone call recorded Your agent specifically told me that the price of the shoe would not change with my order If that was the incorrect information he should honor it However your company charged my credit card a extra $dollars without my permission So who is the scam artist? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We still haven't get any refund or productPlease reopen my complaintCordially, [redacted]
We will refund you for the shirt in full today for the issues on this itemAs for the other info about pricing I do not see that on the account so cannot give any info on wrong pricing from a year agoAt this point we would like to just handle this issue and move on
It is in fact very simpleYou said in your first email to the Revdex.com that you called the day you received the frames when you realized you had the wrong frames and we told you to use them to see if you liked but if you didn't you could send them backWhere is that info in this time line? If you liked the demo that much and hated the other why even consider that as an optionWe offer free returns and even include a return label why not just return for the proper item? Why would you try the frame when you sent the demo back after a few days because you did not like? Why would you reorder the 97LS again after you demoed it weeks and loved it? I have never once claimed that we could have not made a mistake we are human and mistakes happen daily I am just confused on why you would have even tried a frame you "hated" and mailed back after a few daysAgain we are more than happy to return the unused racquet for a full refund as stated on the back of our invoice as well as our websiteAs for the used frame we will offer up to 75% back in a Midwest Sports gift cardWe have been in business for years and take our customer service very seriously and had hoped we could come to a resolution on this issueIt is 100% our responsibility to send you the proper product but if the wrong product was sent you could have returned both items unused for either a credit or exchangeIf I buy something online that is that specific and that I had already tried and loved then that is the item I want and would not receive something I did not like use it and try and send it backThank you
Hello,We have stated on several occasions and went over this exact info on our website:RACQUET RETURNS & WARRANTY INFORACQUETS MUST BE RETURNED IN BRAND NEW CONDITIONAny racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).Any racquet that shows slight signs of use will be evaluated on a case by case basis and may be eligible for returnWhen a used racquet is approved for return, a Midwest Sports gift card may be issued for up to 75% of the racquets current selling price, minus the strings.All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.Upon arrival if our warranty team deems the racquet is a clear manufacturers defect we reserve the right to replace directly from our stock.Racquets sent to the manufacturer for evaluation typically take to weeks but may longer based off the manufacturer's demand.If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-before contacting Midwest Sports.If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge(Excluding natural gut.)Racquets that show signs of abuse or unusual wear will not be replaced.If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquetIf we do not receiv a response, we will dispose of the racquet.I have put in bold print exactly our policy on used racquets and the options we have for returnsIn this case we will make an exception and give the 75% back to the consumers credit card however in return we expect them to honor our return policy and the issue at this point is completed and resolvedMeaning they can not post on any public forum that they feel they have been wronged by Midwest Sports in any wayWe have come to a resolution that is agreeable to both partiesIf these are the terms they will agree to we will refund the to their credit card
We again apologize for any issues or confusion on this orderWe had offered a discount on the color originally ordered if they did not want that color why did they order? If they wanted the other color why did they not just order that color at full price instead they ordered the discounted shoe and tried to get the full price shoe for the same price when callingWe did offer a discount of 20% but that we could not match the closeout shoe priceThe other option was to ship out the original ordered shoe which they did not wantThe customer decided to keep the shoe at the discounted price on our last phone conversation so I thought the issue was resolvedThe customer received the newer shoe at the discounted price excepted that and moved on only to find out they took that discount and agreement and then started a Revdex.com complaintThey can send the shoe back used or unused for a full refund other than that we are unable to discount the shoe any deeper than we already offered and had excepted by the consumer
As stated by our staff [redacted] does not carry an outsole warranty for the shoes purchasedThe statement of "if I would have called they would have told me not to buy them" was taken out of contextWe stated if you wanted a shoe with a outsole warranty we would have not recommended these because they do not carry a warrantyThe [redacted] shoe by [redacted] are a light weight shoe built for speed not durability and that is why they do not warranty the shoeWe did offer a discount off another pair that did carry a warranty but the customer declined that offerWe also offer a feature on a website that they could have just viewed shoes with a sole warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please ask the business to go ahead and credit 75% of the racquet value to my credit card that I used for the purchase.Also I assure that I won't post anything online about Midwest SportsThank you for all your help Regards, [redacted]
The information provided by the customer is incorrectThey did demo both frames and they did call to place an order after that the info is incorrectThe customer called to place an order for the not the 97lsOnce he received if he did order the wrong racquet we never would have told him to try the heavier one when he had already demoed the frames he would have known if he liked it or not why would he even try it again? Once he realized he did not want the regular he again demoed the 97lsIf he knew what racquet he wanted why demo it again? Once he realized he had made a mistake he then tried to send the used product back in which we offered him up to 75% of his original purchase priceWe can give him 100% refund on the unused frame as for the used racquet we can give up to 75% of the purchase price in order to solve this issue
The customer can return for a full refund or exchange
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]